Buildium vs. Chime CRM

I'm very happy with the service provided via phone, to me that is the absolute largest draw. I also really appreciate the integrations Buildium offers. I mostly appreciate HappyCo, Petscreening, and Hunter Warfield. None of these are seamless in their communication with Buildium but it's still a vast improvement from having to have separate accounts from Buildium so overall, it is beneficial to our company

Incentivized

Honestly, in my opinion, if they improved customer service had a checks an balance system for their employees things would be better. Having major issues with certain features and your only source of reprieve is the person who caused the issue is abominable I feel. Not sound.

• It documents the date and time of all updates and communications, which are essential to the companys records.
• It allows external clients to communicate and stay in touch with our company, as well as access information.
• It serves as a large database for all of our customer and client information that is very user-friendly.

Incentivized

• website
• listing promotion
• add ons

• Hello Sign has been a really rough transition and is not as user friendly as Adobe Sign.
• Customer service struggles to understand what is going on and you have to hang up and call to get someone else.
• Owner portal is lacking in my opinion.

Incentivized

• customer service
• costumer service
• follow through
• Writing a complaint about an ad manager to that ad manager is a sure fire way that it gets buried or not communicated up

I have used three property management softwares and know of others who have used additional softwares for managing properties. Buildium seems to be the best of all of them

Incentivized

Overall, the system is good and getting better; however, different roll outs have caused the system to regress. Their latest bank automation rollout was a disaster and continues to be an issue. Since the upgrade, I have not been able to sync our bank and Buildium (download transactions).

Incentivized

I have been able to get through to support immediately and they have been awesome in quickly resolving issues. More importantly, their communication when there is an issue which might take some time to resolve surfaces. Getting updates and resolution are critical.

Incentivized

I cannot rate this since I was not part of that process

Incentivized

Appfolio is my favorite software, and they are constantly making improvements. Buildium is great if you don’t have a ton of property but is not as manageable for advanced accounting and resident information tracking. There are workarounds, but they do need to work on their ease of use for owners.

Incentivized

Sierra interactive Follow Up Boss

• Buildium absolutely saves time. Having all of our management systems in one place is almost beyond a value at this point because it’s the basic requirement of running an effective property management company.

Incentivized

• Good crm
• dialer
• being overcharged multiple times
• They dont do refunds just credits