C2 ITSM vs. Spiceworks Help Desk
C2 ITSM vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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C2 ITSM | Mid-Size Companies (51-1,000 employees) | C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims… | $44 per month per user | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Entry-level Setup Fee | $6,000 per installation | No setup fee | ||||||||||||||
Additional Details | Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. | — | ||||||||||||||
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C2 ITSM | Spiceworks Help Desk | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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C2 ITSM | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.3 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
C2 ITSM | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
C2 ITSM | Spiceworks Help Desk | |
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Likelihood to Recommend | Sherweb No answers on this topic | Spiceworks Ziff Davis |
Pros | Sherweb No answers on this topic | Spiceworks Ziff Davis |
Cons | Sherweb No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | Sherweb No answers on this topic | Spiceworks Ziff Davis |
Usability | Sherweb No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Sherweb No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Sherweb No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Sherweb No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Sherweb No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | Sherweb No answers on this topic | Spiceworks Ziff Davis |
ScreenShots | C2 ITSM Screenshots |