What users are saying about
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100
59 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Incident and problem management

    8.6

    CA Service Management

    86%

    IBM Maximo

    Feature Set Not Supported
    N/A
    CA Service Management, with CA Service Desk Manager ranks higher in 7/7 features

    Organize and prioritize service tickets

    9.7
    97%
    6 Ratings
    N/A
    0 Ratings

    Expert directory

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Service restoration

    8.4
    84%
    6 Ratings
    N/A
    0 Ratings

    Self-service tools

    8.6
    86%
    6 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    7.9
    79%
    6 Ratings
    N/A
    0 Ratings

    ITSM collaboration and documentation

    9.7
    97%
    6 Ratings
    N/A
    0 Ratings

    ITSM reports and dashboards

    7.5
    75%
    5 Ratings
    N/A
    0 Ratings

    ITSM asset management

    9.2

    CA Service Management

    92%

    IBM Maximo

    Feature Set Not Supported
    N/A
    CA Service Management, with CA Service Desk Manager ranks higher in 3/3 features

    Configuration mangement

    9.7
    97%
    6 Ratings
    N/A
    0 Ratings

    Asset management dashboard

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Policy and contract enforcement

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Change management

    9.1

    CA Service Management

    91%

    IBM Maximo

    Feature Set Not Supported
    N/A
    CA Service Management, with CA Service Desk Manager ranks higher in 3/3 features

    Change requests repository

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Change calendar

    8.6
    86%
    4 Ratings
    N/A
    0 Ratings

    Service-level management

    9.5
    95%
    5 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • CA Service Management, with CA Service Desk Manager is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    CA Service Management

    90%
    12 Ratings
    7.9

    IBM Maximo

    79%
    14 Ratings

    Likelihood to Renew

    4.1

    CA Service Management

    41%
    6 Ratings

    IBM Maximo

    N/A
    0 Ratings

    Support Rating

    CA Service Management

    N/A
    0 Ratings
    8.0

    IBM Maximo

    80%
    2 Ratings

    Likelihood to Recommend

    CA Service Management

    It is a suitable tool for a large organization with extensive user needs. It is not for a small shop as it may be over-engineered for smaller organizations that don't have teams that can manage a solution of this size. It does have some significant hardware and configuration needs, but that should not deter customers from deploying it in-house. I've seen it deployed in the cloud as well as in-house; the downside to deploying it as a hosted solution is you're forever at the mercy of the vendor for customizations, and they cost an arm and a leg. The simplest things take a long time and cost much more money than necessary, so you can't truly get a custom solution and end up with mostly vanilla services (unless you have very deep pockets.)
    Anonymous | TrustRadius Reviewer

    IBM Maximo

    IBM Maximo functionalities are the easiest tools and very active with quality Cloud services generation and very easy to provide multiple data analytics and data visualization operations. The tool allows easy inventory management, easy tracking capability, and extremely easy to pull in data from other integrated applications very easy and smoothly through [IBM] Maximo options.
    John Modesto | TrustRadius Reviewer

    Pros

    CA Service Management

    • A large community where, if help is needed, is usually very helpful and quick to respond.
    • Various sites with good information on various issues. If you have a problem, there's a good chance some else already had it and documented it.
    • Fairly easy installation of the product if recommendations are followed and prep-work is done.
    Anonymous | TrustRadius Reviewer

    IBM Maximo

    • Extensive asset tracking and management. IBM Maximo is extremely capable of handling all sorts of assets so you can track every detail and part of the lifecycle of an asset inside an organization.
    • Highly customizable. If the broad array of possibilities inside IBM Maximo still isn't suited for your specific application, it is possible to customize it to a very high degree so it can fit the needs of your organization.
    • Preventive maintenance and services. With IBM Maximo, it is possible to schedule all sorts of preventive maintenance for your equipment, maximizing the uptime of your systems and machinery and minimizing unforeseen events.
    Pedro Henrique de Almeida | TrustRadius Reviewer

    Cons

    CA Service Management

    • The right-click feature is disabled in this application and users are unable to copy and paste with mouse or touchpad.
    • The application also freezes quite a bit and a user will have to quite often close and reopen browser to get it functioning properly.
    Jamedith Pewu | TrustRadius Reviewer

    IBM Maximo

    • Maximo has been a good tool when it comes to managing assets but we miss some of the case management capabilities that some of the tools, such as Predix, have to provide. It may not be the key functionality today, but as we are maturing as an organization I think we will need capabilities where we can start designing predictive models.
    • Maximo is still not a product of choice for asset strategy development. We absolutely want to have Maximo do our Meridium functionality. However, today Maximo lacks that.
    • Maximo mobility has been exceptionally terrible. Because of the user interface it has, we lacked field mobility capability and now we are looking for Click as a potential software.
    Vinay Pushkarna, B.Eng, MBA | TrustRadius Reviewer

    Pricing Details

    CA Service Management

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    IBM Maximo

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    CA Service Management

    CA Service Management 4.1
    Based on 6 answers
    While the concepts of Service Desk and EITM were solid. The user interface, tool capabilities, and integrations fell behind the rest of the industry. Too often it seemed like CA bought and rebranded products without fully integrated them with their other products. It was a coat of paint, without the parts under the hood being updated. The overhead for administration was too high and the reporting capabilities were absolutely amongst the worst I've seen.
    Curt Melancon, CBAP, ITIL, CSSGB | TrustRadius Reviewer

    IBM Maximo

    No score
    No answers yet
    No answers on this topic

    Support Rating

    CA Service Management

    No score
    No answers yet
    No answers on this topic

    IBM Maximo

    IBM Maximo 8.0
    Based on 2 answers
    User friendly. No additional training is required for new users. Easy to use. Ticket creation is very simple.
    Mohammad Equbal | TrustRadius Reviewer

    Alternatives Considered

    CA Service Management

    We are too integrated with CA Service Desk Manager to disassociate anytime soon. We found the more we used the product the more we needed to customize it in order to better integrate with our business processes. There are other alternatives that have many built-in features that had we have foreseen our future requirements... would have chosen ServiceNow or Remedy as our "go-to" ticketing product.
    Anonymous | TrustRadius Reviewer

    IBM Maximo

    We were using an old software called MPX that had a lot of problems. We wanted to change it and move to a solution that would help us improve. The most used software for asset management in the market was IBM Maximo, so we didn't hesitate to adopt it. We have no regrets.
    Gonzalo Segarra | TrustRadius Reviewer

    Return on Investment

    CA Service Management

    • Having CA Service Desk Manager within the company has increased the satisfaction of customer service from 68% to 95%. Teams are getting better customer survey scores and making better efforts to meet their SLAs.
    • CA Mobile app has provided agility and collaboration among IT Users and Customers.
    Farooq Hussain | TrustRadius Reviewer

    IBM Maximo

    • Need multiple IT developers and DBA's to run the software at an enterprise level.
    • We use it for logging and taking repair work orders, handling of parts orders, and fulfillment and job scheduling.
    • The desktop version is very easy to use
    Anonymous | TrustRadius Reviewer

    Add comparison