CA Service Management, with CA Service Desk Manager vs. OpenText Universal Discovery and Universal CMDB
CA Service Management, with CA Service Desk Manager vs. OpenText Universal Discovery and Universal CMDB
Product | Rating | Most Used By | Product Summary | Starting Price |
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CA Service Management | N/A | CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition. | N/A | |
OpenText Universal Discovery and Universal CMDB | N/A | Formerly from Micro Focus, OpenText™ Universal Discovery and Universal CMDB discovers, maps, and manages IT configurations and can be deployed on-premises or via SaaS. It is used to increase IT visibility and reduce IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis. | N/A |
CA Service Management, with CA Service Desk Manager | OpenText Universal Discovery and Universal CMDB | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CA Service Management, with CA Service Desk Manager | OpenText Universal Discovery and Universal CMDB | |
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Top Cons |
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CA Service Management, with CA Service Desk Manager | OpenText Universal Discovery and Universal CMDB | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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CA Service Management, with CA Service Desk Manager | OpenText Universal Discovery and Universal CMDB | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | No answers on this topic |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Freshservice Score 8.7 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Freshservice Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CA Service Management, with CA Service Desk Manager | OpenText Universal Discovery and Universal CMDB | |
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Likelihood to Recommend | 9.0 (12 ratings) | 8.1 (6 ratings) |
Likelihood to Renew | 4.1 (6 ratings) | 5.0 (1 ratings) |
Usability | - (0 ratings) | 7.0 (1 ratings) |
Support Rating | - (0 ratings) | 7.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 6.0 (1 ratings) |
CA Service Management, with CA Service Desk Manager | OpenText Universal Discovery and Universal CMDB | |
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Likelihood to Recommend | Broadcom | OpenText |
Pros | Broadcom | OpenText |
Cons | Broadcom | OpenText |
Likelihood to Renew | Broadcom | OpenText No answers on this topic |
Usability | Broadcom No answers on this topic | OpenText |
Support Rating | Broadcom No answers on this topic | OpenText |
Implementation Rating | Broadcom No answers on this topic | OpenText |
Alternatives Considered | Broadcom | OpenText |
Return on Investment | Broadcom | OpenText |
ScreenShots |