Call Center Studio vs. NICE CXone
Call Center Studio vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Call Center Studio | N/A | Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed… | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Call Center Studio | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Call Center Studio | NICE CXone | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Call Center Studio | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Call Center Studio | NICE CXone | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Call Center Studio | NICE CXone | |
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Likelihood to Recommend | Call Center Studio | NICE Systems |
Pros | Call Center Studio | NICE Systems |
Cons | Call Center Studio | NICE Systems |
Likelihood to Renew | Call Center Studio No answers on this topic | NICE Systems |
Usability | Call Center Studio No answers on this topic | NICE Systems |
Reliability and Availability | Call Center Studio No answers on this topic | NICE Systems |
Performance | Call Center Studio No answers on this topic | NICE Systems |
Support Rating | Call Center Studio No answers on this topic | NICE Systems |
In-Person Training | Call Center Studio No answers on this topic | NICE Systems |
Online Training | Call Center Studio No answers on this topic | NICE Systems |
Implementation Rating | Call Center Studio No answers on this topic | NICE Systems |
Alternatives Considered | Call Center Studio | NICE Systems |
Scalability | Call Center Studio No answers on this topic | NICE Systems |
Return on Investment | Call Center Studio | NICE Systems |
ScreenShots | Call Center Studio Screenshots | NICE CXone Screenshots |