CallFire vs. Placetel

CallFire

CallFire

26 Reviews and Ratings

Placetel

Placetel

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CallFire	Score 9.7 out of 10	N/A	CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.	$99 per month
Placetel	Score 9.0 out of 10	N/A	Placetel, from Cisco, provides business communication for teams, working from home, in the office or on-the-go. Placetel is designed so that it doesn’t matter where the user is working. Placetel provides access to all features of the cloud phone system with every device. With one click, the user's smartphone becomes a business phone, and the home becomes a home office.	$4.90 per month per user

Pricing

CallFire

Placetel

Editions & Modules

Lite: $99.00
per month
Startup: $199.00
per month
Grow: $299.00
per month
Pro: $599.00
per month

Placetel + Webex Basic: £4.90
per month per user
Placetel + Webex Basic (includes unlimited with calling): £7.90
per month per user
Placetel + Webex Enterprise (includes unlimited with calling): £22.90
per month per user

Offerings

Pricing Offerings
CallFire	Placetel
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

—

More Pricing Information

Community Pulse
	CallFire	Placetel
Considered Both Products	CallFire Verified User Anonymous Chose CallFire EZ Texting... it's fine but more expensive. They do the same thing. Incentivized Helpful? Verified User Anonymous Chose CallFire We also use CallRail in our agency but find that most of our needs are met by CallFire for less money. Incentivized Helpful? Jay Apple Co-Founder Chose CallFire We only looked at CallFire based on a recommendation. Incentivized Helpful? John Tucker Regional Sales Manager Chose CallFire None Incentivized Helpful? Verified User Anonymous Chose CallFire Previously we used Vitelity, but its tracking capabilities are more limited. Incentivized Helpful? Justin McClelland Real Estate Analyst/Software Developer Chose CallFire We considered Trello before deciding on CallFire. Trello is a good service that seems to do much of what CallFire does, however we wanted to avoid the labor-hours necessary to get Trello up to speed, as it is very technically involved. We didn't want to hire any additional … Incentivized Helpful? Jason Revilla Owner/Director Chose CallFire CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost! Incentivized Helpful? Verified User Anonymous Chose CallFire I have not personally used any similar products. Incentivized Helpful? Matt Rocco Assistant Manager Chose CallFire CallFire has adapted and changed internally ever since I [have] used it. It is has become, quicker, cleaner and much easier to use. I haven't used any other systems, however I thoroughly enjoy the efficiency and ease to build custom campaigns in minutes. I highly recommend … Incentivized Helpful? Haley Kennedy Public Relations and Marketing Coordinator Chose CallFire I haven't used any other products, but I am so pleased with CallFire that I will continue using this program. Incentivized Helpful?	Placetel No answer on this topic

Features

CallFire

Placetel

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	CallFire 7.6 Ratings 4% below category average	Placetel - Ratings
Hosted PBX	6.00 Ratings	00 Ratings
Multi-level Interactive Voice Response (IVR)	9.00 Ratings	00 Ratings
User templates	7.00 Ratings	00 Ratings
Call reports	7.20 Ratings	00 Ratings
Directory of employee names	9.00 Ratings	00 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	CallFire 9.3 Ratings 12% above category average	Placetel - Ratings
Answering rules	8.00 Ratings	00 Ratings
Call recording	10.00 Ratings	00 Ratings
Call park	8.50 Ratings	00 Ratings
Call screening	10.00 Ratings	00 Ratings
Message alerts	10.00 Ratings	00 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	CallFire 10.0 Ratings 23% above category average	Placetel - Ratings
Video conferencing	10.00 Ratings	00 Ratings
Audio conferencing	10.00 Ratings	00 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	CallFire 8.3 Ratings 5% above category average	Placetel - Ratings
Mobile app for iOS	8.50 Ratings	00 Ratings
Mobile app for Android	8.00 Ratings	00 Ratings

Best Alternatives
	CallFire	Placetel
Small Businesses	CloudTalk Score 7.5 out of 10	CloudTalk Score 7.5 out of 10
Medium-sized Companies	CloudTalk Score 7.5 out of 10	CloudTalk Score 7.5 out of 10
Enterprises	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CallFire	Placetel
Likelihood to Recommend	9.4 (0 ratings)	- (0 ratings)
Likelihood to Renew	9.0 (0 ratings)	- (0 ratings)

User Testimonials
	CallFire	Placetel
Likelihood to Recommend	If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company. Incentivized Chase Muehlheuser Director of Talent Acquisition Read full review	No answers on this topic
Pros	CallFire has amazing organization as far as categories and campaigns and all aspects go. It is very easy to use and understand! Very user friendly. Customer service and help is awesome! There have been some times when I have needed assistance and they were always so quick to reply. Incentivized Haley Kennedy Public Relations and Marketing Coordinator Read full review	No answers on this topic
Cons	The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time. API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features. The standard reports are generally sufficient, but there isn't any customization or intelligence available. Incentivized Benjamin Cutler Business Systems Analyst Read full review	No answers on this topic
Likelihood to Renew	There is no reason not to, it has proven effective in the usage Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	We considered Trello before deciding on CallFire. Trello is a good service that seems to do much of what CallFire does, however we wanted to avoid the labor-hours necessary to get Trello up to speed, as it is very technically involved. We didn't want to hire any additional developers just to get Trello set up and maintained. With CallFire, it was very intuitive and easy to setup quickly. Incentivized Justin McClelland Real Estate Analyst/Software Developer Read full review	No answers on this topic
Return on Investment	I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her. Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past. Incentivized Verified User Anonymous Read full review	No answers on this topic
ScreenShots