What users are saying about
18 Ratings
18 Ratings
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Score 9.5 out of 101

Likelihood to Recommend

CallFire

CallFire is great for a small organization like ours that can use all of the capabilities that it offers to make adjustments in real time. There doesn't seem to be a whole suite of analysis built in so it is helpful in cases where you have someone dedicated to addressing this part of your business. I am not sure if it would be as useful at a large corporation.
No photo available

Feature Rating Comparison

Cloud PBX

CallFire
7.6
Hosted PBX
CallFire
6.0
Multi-level Interactive Voice Response (IVR)
CallFire
8.0
User templates
CallFire
7.0
Call reports
CallFire
8.8
Directory of employee names
CallFire
8.3

Call Management

CallFire
8.8
Answering rules
CallFire
8.8
Call recording
CallFire
9.4
Call park
CallFire
8.5
Call screening
CallFire
8.3
Message alerts
CallFire
8.8

VoIP system collaboration

CallFire
10.0
Video conferencing
CallFire
10.0
Audio conferencing
CallFire
10.0

Mobile apps

CallFire
8.3
Mobile app for iOS
CallFire
8.5
Mobile app for Android
CallFire
8.0

Pros

CallFire

  • Ability to call a large base of consumers efficiently.
  • Keeps our sales agents engaged and focused with the ease of use.
  • Leaves a personalized voicemail to increase client retention.
Matt Rocco profile photo

Cons

CallFire

  • Delay in time that clients pick up.
  • Volume of customers is quite low.
  • Add more features that engage and highlight when customers answer.
Matt Rocco profile photo

Likelihood to Renew

CallFire

CallFire 9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage
No photo available

Alternatives Considered

CallFire

CallFire has adapted and changed internally ever since I [have] used it. It is has become, quicker, cleaner and much easier to use. I haven't used any other systems, however I thoroughly enjoy the efficiency and ease to build custom campaigns in minutes. I highly recommend CallFire and see it as a great asset for any call center.
Matt Rocco profile photo

Return on Investment

CallFire

  • Increased our client bookings drastically.
  • Gives employee interaction with clients a more frequent and relevant approach, and helps with customer service.
Haley Kennedy profile photo

Pricing Details

CallFire

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison