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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallFire

    Score9.7 out of 10
    N/ACallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.

    $99

    per month

    Pricing
    CallFire
    Editions & Modules
    Lite
    $99.00
    per month
    Startup
    $199.00
    per month
    Grow
    $299.00
    per month
    Pro
    $599.00
    per month
    Offerings
    Pricing Offerings
    CallFire
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    CallFire
    Considered Both Products
    CallFire
    Chose CallFire
    EZ Texting... it's fine but more expensive. They do the same thing.
    Incentivized
    Chose CallFire
    We also use CallRail in our agency but find that most of our needs are met by CallFire for less money.
    Incentivized
    Chose CallFire
    We only looked at CallFire based on a recommendation.
    Incentivized
    Chose CallFire
    None
    Incentivized
    Chose CallFire
    Previously we used Vitelity, but its tracking capabilities are more limited.
    Incentivized
    Chose CallFire
    We considered Trello before deciding on CallFire. Trello is a good service that seems to do much of what CallFire does, however we wanted to avoid the labor-hours necessary to get Trello up to speed, as it is very technically involved. We didn't want to hire any additional …
    Incentivized
    Chose CallFire
    CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
    Incentivized
    Chose CallFire
    I have not personally used any similar products.
    Incentivized
    Chose CallFire
    CallFire has adapted and changed internally ever since I [have] used it. It is has become, quicker, cleaner and much easier to use. I haven't used any other systems, however I thoroughly enjoy the efficiency and ease to build custom campaigns in minutes. I highly recommend …
    Incentivized
    Chose CallFire
    I haven't used any other products, but I am so pleased with CallFire that I will continue using this program.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    CallFire
    Cloud PBX
    Comparison of Cloud PBX features of CallFire
    Feature
    CallFire
    7.6
    11 Ratings
    4% below category average
    Hosted PBX6.02 Ratings
    Multi-level Interactive Voice Response (IVR)9.07 Ratings
    User templates7.04 Ratings
    Call reports7.210 Ratings
    Directory of employee names9.05 Ratings
    Call Management
    Comparison of Call Management features of CallFire
    Feature
    CallFire
    9.3
    10 Ratings
    12% above category average
    Answering rules8.07 Ratings
    Call recording10.010 Ratings
    Call park8.53 Ratings
    Call screening10.04 Ratings
    Message alerts10.05 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CallFire
    Feature
    CallFire
    10.0
    1 Ratings
    23% above category average
    Video conferencing10.01 Ratings
    Audio conferencing10.01 Ratings
    Mobile apps
    Comparison of Mobile apps features of CallFire
    Feature
    CallFire
    8.3
    2 Ratings
    5% above category average
    Mobile app for iOS8.52 Ratings
    Mobile app for Android8.01 Ratings
    Best Alternatives
    CallFire
    Small Businesses
    Aircall
    Score8 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternatives
    User Ratings
    CallFire
    Likelihood to Recommend
    9.4
    (15 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    User Testimonials
    CallFire
    Likelihood to Recommend
    CallFire
    If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
    Incentivized
    Read full review
    Pros
    CallFire
    • CallFire provides detailed analytics that show what/when callers select within the phone system
    • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
    • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
    Incentivized
    Read full review
    Cons
    CallFire
    • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
    • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
    • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
    Incentivized
    Read full review
    Likelihood to Renew
    CallFire
    There is no reason not to, it has proven effective in the usage
    Read full review
    Alternatives Considered
    CallFire
    CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
    Incentivized
    Read full review
    Return on Investment
    CallFire
    • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
    • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
    Incentivized
    Read full review
    ScreenShots