What users are saying about
7 Ratings
8 Ratings
7 Ratings
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Score 5.8 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • CloudCall ranks higher in 2 feature sets: Call Management, Mobile apps

Call Management

6.6

CallHippo

66%
8.3

CloudCall

83%
CloudCall ranks higher in 5/5 features

Answering rules

6.8
68%
5 Ratings
8.8
88%
5 Ratings

Call recording

5.9
59%
5 Ratings
9.5
95%
5 Ratings

Call park

7.1
71%
5 Ratings
7.3
73%
4 Ratings

Call screening

N/A
0 Ratings
7.5
75%
3 Ratings

Message alerts

N/A
0 Ratings
8.5
85%
5 Ratings

Mobile apps

5.6

CallHippo

56%
9.0

CloudCall

90%
CloudCall ranks higher in 2/2 features

Mobile app for Android

5.6
56%
5 Ratings
9.0
90%
2 Ratings

Mobile app for iOS

N/A
0 Ratings
9.0
90%
5 Ratings

Cloud PBX

CallHippo

Feature Set Not Supported
N/A
8.1

CloudCall

81%
CloudCall ranks higher in 5/5 features

Hosted PBX

N/A
0 Ratings
7.7
77%
4 Ratings

Multi-level Interactive Voice Response (IVR)

N/A
0 Ratings
8.0
80%
5 Ratings

User templates

N/A
0 Ratings
8.5
85%
3 Ratings

Call reports

N/A
0 Ratings
8.3
83%
5 Ratings

Directory of employee names

N/A
0 Ratings
8.0
80%
4 Ratings

VoIP system collaboration

CallHippo

Feature Set Not Supported
N/A
8.1

CloudCall

81%
CloudCall ranks higher in 4/4 features

Video conferencing

N/A
0 Ratings
8.0
80%
3 Ratings

Audio conferencing

N/A
0 Ratings
8.3
83%
4 Ratings

Video screen sharing

N/A
0 Ratings
8.0
80%
2 Ratings

Instant messaging

N/A
0 Ratings
8.3
83%
5 Ratings

Attribute Ratings

  • CloudCall is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

5.0

CallHippo

50%
5 Ratings
8.0

CloudCall

80%
5 Ratings

Likelihood to Renew

7.3

CallHippo

73%
2 Ratings

CloudCall

N/A
0 Ratings

Support Rating

1.0

CallHippo

10%
1 Rating
10.0

CloudCall

100%
2 Ratings

Likelihood to Recommend

CallHippo

Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
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CloudCall

I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
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Pros

CallHippo

  • No positive sides at all.
Read full review

CloudCall

  • Recording
  • Log management
  • IVR
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Cons

CallHippo

  • Waiting for iOS mobile app
Read full review

CloudCall

  • Admin portal could be more user-friendly.
  • Mobile app could be improved i.e., integration with WhatsApp would be good.
  • There are instances (less) where the line will be cutting out and it's quite bad especially when talking with clients.
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Pricing Details

CallHippo

Starting Price

Editions & Modules

CallHippo editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional 5$

    Additional Details

    CloudCall

    Starting Price

    $15 per month per user

    Editions & Modules

    CloudCall editions and modules pricing
    EditionModules
    Pro Edition151
    Advanced Edition252

    Footnotes

    1. per month per user
    2. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Likelihood to Renew

    CallHippo

    It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
    Read full review

    CloudCall

    No answers on this topic

    Support Rating

    CallHippo

    Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
    Read full review

    CloudCall

    Customer support is always responsive and timely.
    Read full review

    Alternatives Considered

    CallHippo

    All of them. This seemed to be the best until they got us down.
    Read full review

    CloudCall

    It's easy to setup and allows the team to work anywhere i.e., remote-working is exceptional. Mobile app is really easy to use and it integrates well with the PC. Bird-eye view (my most favorite feature) Listen into calls in real-time and link to the CRM
    Read full review

    Return on Investment

    CallHippo

    • Call to all countries supported making it easy to connect.
    • Last resort to make calls
    • Easy to use
    Read full review

    CloudCall

    • Makes project work move fast, making the process productive.
    • Keeping record of the calls made for validation or verifications.
    • The only negative impact I feel is when we need support during server errors, which lags sometimes.
    Read full review

    Screenshots

    Add comparison