CallHippo vs. CloudCall

Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?

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I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.

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• No positive sides at all.

• Recording
• Log management
• IVR

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• Waiting for iOS mobile app

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• The service on their app is not the best
• The texting platform can always improve

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It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.

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Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.

Customer support is always responsive and timely.

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All of them. This seemed to be the best until they got us down.

Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.

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• Call to all countries supported making it easy to connect.
• Last resort to make calls
• Easy to use

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• Makes project work move fast, making the process productive.
• Keeping record of the calls made for validation or verifications.
• The only negative impact I feel is when we need support during server errors, which lags sometimes.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info