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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallHippo

    Score8.2 out of 10
    N/ACallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables businesses to set up their phone system within less than 3 minutes. The CallHippo platform allows deployment of a flexible telephony network, wherever an…N/A

    Google Hangouts (Classic)

    Score8.3 out of 10
    N/AThe classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A
    Pricing
    CallHippoGoogle Hangouts (Classic)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CallHippoGoogle Hangouts (Classic)
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup Fee$5 Per NumberNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    CallHippoGoogle Hangouts (Classic)
    Considered Both Products
    CallHippo
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    83%
    Would buy again
    44 Answers
    Delivers good value for the price
    No answers on this topic
    98%
    Delivers good value for the price
    46 Answers
    Happy with the feature set
    No answers on this topic
    89%
    Happy with the feature set
    47 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    91%
    Lived up to sales and marketing promises
    31 Answers
    Implementation went as expected
    No answers on this topic
    98%
    Implementation went as expected
    41 Answers
    Features
    CallHippoGoogle Hangouts (Classic)
    Call Management
    Comparison of Call Management features of CallHippo and Google Hangouts (Classic)
    Feature
    CallHippo
    6.8
    5 Ratings
    19% below category average
    Google Hangouts (Classic)
    8.0
    66 Ratings
    3% below category average
    Answering rules7.15 Ratings8.033 Ratings
    Call recording6.15 Ratings7.937 Ratings
    Call park7.35 Ratings7.018 Ratings
    Call screening00 Ratings9.036 Ratings
    Message alerts00 Ratings8.058 Ratings
    Mobile apps
    Comparison of Mobile apps features of CallHippo and Google Hangouts (Classic)
    Feature
    CallHippo
    5.4
    5 Ratings
    37% below category average
    Google Hangouts (Classic)
    8.0
    85 Ratings
    2% above category average
    Mobile app for Android5.45 Ratings8.071 Ratings
    Mobile app for iOS00 Ratings8.173 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of CallHippo and Google Hangouts (Classic)
    Feature
    CallHippo
    -
    Ratings
    Google Hangouts (Classic)
    6.3
    57 Ratings
    23% below category average
    Hosted PBX00 Ratings6.915 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings7.725 Ratings
    User templates00 Ratings5.022 Ratings
    Call reports00 Ratings9.034 Ratings
    Directory of employee names00 Ratings3.045 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CallHippo and Google Hangouts (Classic)
    Feature
    CallHippo
    -
    Ratings
    Google Hangouts (Classic)
    8.6
    84 Ratings
    8% above category average
    Video conferencing00 Ratings9.079 Ratings
    Audio conferencing00 Ratings9.079 Ratings
    Video screen sharing00 Ratings7.148 Ratings
    Instant messaging00 Ratings9.052 Ratings
    Best Alternatives
    CallHippoGoogle Hangouts (Classic)
    Small Businesses
    CallFire
    Score9.7 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CallHippoGoogle Hangouts (Classic)
    Likelihood to Recommend
    5.6
    (5 ratings)
    8.0
    (91 ratings)
    Likelihood to Renew
    8.9
    (2 ratings)
    10.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (7 ratings)
    Support Rating
    1.0
    (1 ratings)
    8.0
    (36 ratings)
    User Testimonials
    CallHippoGoogle Hangouts (Classic)
    Likelihood to Recommend
    CallHippo
    Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
    Incentivized
    Read full review
    Discontinued Products
    Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
    Incentivized
    Read full review
    Pros
    CallHippo
    • No positive sides at all.
    Read full review
    Discontinued Products
    • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
    • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
    • Google Hangouts (Classic) is much easier to use than its competitors.
    • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
    Incentivized
    Read full review
    Cons
    CallHippo
    • Waiting for iOS mobile app
    Incentivized
    Read full review
    Discontinued Products
    • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
    • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
    • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
    Incentivized
    Read full review
    Likelihood to Renew
    CallHippo
    It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Usability
    CallHippo
    No answers on this topic
    Discontinued Products
    The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
    Incentivized
    Read full review
    Support Rating
    CallHippo
    Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
    Read full review
    Discontinued Products
    Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
    Incentivized
    Read full review
    Alternatives Considered
    CallHippo
    All of them. This seemed to be the best until they got us down.
    Read full review
    Discontinued Products
    Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
    Incentivized
    Read full review
    Return on Investment
    CallHippo
    • Call to all countries supported making it easy to connect.
    • Last resort to make calls
    • Easy to use
    Incentivized
    Read full review
    Discontinued Products
    • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
    Incentivized
    Read full review
    ScreenShots