What users are saying about

CallHippo vs NetFortris Formerly Fonality

CallHippo
6 Ratings
NetFortris
162 Ratings

CallHippo

6 Ratings
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Score 5 out of 100

Based on 6 reviews and ratings

NetFortris

162 Ratings
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Score 6.3 out of 100

Based on 162 reviews and ratings

Feature Set Ratings

  • NetFortris ranks higher in 2 feature sets: Call Management, Mobile apps

Call Management

6.0

CallHippo

60%
7.4

NetFortris

74%
NetFortris ranks higher in 4/5 features
NetFortris ranks higher in 4/5 features

Answering rules

6.2
62%
5 Ratings
7.0
70%
89 Ratings

Call recording

5.4
54%
5 Ratings
7.0
70%
67 Ratings

Call park

6.5
65%
5 Ratings
6.0
60%
73 Ratings

Call screening

N/A
0 Ratings
8.0
80%
67 Ratings

Message alerts

N/A
0 Ratings
9.0
90%
78 Ratings

Mobile apps

5.1

CallHippo

51%
9.0

NetFortris

90%
NetFortris ranks higher in 2/2 features
NetFortris ranks higher in 2/2 features

Mobile app for Android

5.1
51%
5 Ratings
9.0
90%
33 Ratings

Mobile app for iOS

N/A
0 Ratings
9.0
90%
46 Ratings

Cloud PBX

CallHippo

Feature Set Not Supported
N/A
7.8

NetFortris

78%
NetFortris ranks higher in 5/5 features
NetFortris ranks higher in 5/5 features

Hosted PBX

N/A
0 Ratings
7.0
70%
58 Ratings

Multi-level Interactive Voice Response (IVR)

N/A
0 Ratings
6.0
60%
46 Ratings

User templates

N/A
0 Ratings
6.8
68%
2 Ratings

Call reports

N/A
0 Ratings
9.0
90%
78 Ratings

Directory of employee names

N/A
0 Ratings
10.0
100%
78 Ratings

VoIP system collaboration

CallHippo

Feature Set Not Supported
N/A
7.5

NetFortris

75%
NetFortris ranks higher in 2/2 features
NetFortris ranks higher in 2/2 features

Video conferencing

N/A
0 Ratings
7.0
70%
17 Ratings

Audio conferencing

N/A
0 Ratings
8.0
80%
54 Ratings

Attribute Ratings

  • NetFortris is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

Likelihood to Recommend

4.6

CallHippo

46%
5 Ratings
7.0

NetFortris

70%
108 Ratings

Likelihood to Renew

5.9

CallHippo

59%
2 Ratings
8.8

NetFortris

88%
16 Ratings

Usability

CallHippo

N/A
0 Ratings
7.6

NetFortris

76%
8 Ratings

Availability

CallHippo

N/A
0 Ratings
8.0

NetFortris

80%
8 Ratings

Performance

CallHippo

N/A
0 Ratings
8.0

NetFortris

80%
4 Ratings

Support Rating

1.0

CallHippo

10%
1 Rating
9.1

NetFortris

91%
14 Ratings

In-Person Training

CallHippo

N/A
0 Ratings
8.0

NetFortris

80%
2 Ratings

Online Training

CallHippo

N/A
0 Ratings
7.2

NetFortris

72%
4 Ratings

Implementation Rating

CallHippo

N/A
0 Ratings
9.8

NetFortris

98%
8 Ratings

Product Scalability

CallHippo

N/A
0 Ratings
8.1

NetFortris

81%
2 Ratings

Likelihood to Recommend

CallHippo

Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?

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Mohit Sharma | TrustRadius Reviewer
Mohit Sharma
View all 5 answers on this topic

NetFortris

For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.

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Claudio Hoffer | TrustRadius Reviewer
Claudio Hoffer
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Pros

CallHippo

  • No positive sides at all.

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Ahmet Şener | TrustRadius Reviewer
Ahmet Şener
View all 5 answers on this topic

NetFortris

  • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
  • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
  • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.

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Ed Dennen | TrustRadius Reviewer
Ed Dennen
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Cons

CallHippo

  • Waiting for iOS mobile app

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David Rabada | TrustRadius Reviewer
David Rabada
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NetFortris

  • Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
  • Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.

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Anonymous | TrustRadius Reviewer
Verified User
View all 108 answers on this topic

Pricing Details

CallHippo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—
Entry-level set up fee?
Optional
5$

Starting Price

—

CallHippo Editions & Modules

—
Additional Pricing Details
—

NetFortris

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
Required
$5

Starting Price

$30 per month

NetFortris Editions & Modules

On-premise Edition
Hybrid Premise Subscription (Appliance and Phone for Each User)200.001
Hybrid Software Subscription (Required with Hybrid Premise)14.992
Hybrid Premise PurchaseVaries3
  1. per location, per month
  2. per user, per month
  3. Varies
SaaS Edition
Essentials Edition19.991
Professional Edition24.991
Ultimate Edition34.991
  1. per user, per month
Additional Pricing Details
For the latest special offers, visit www.fonality.com/offers.

Likelihood to Renew

CallHippo

CallHippo 5.9
Based on 2 answers
It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.

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Mohit Sharma | TrustRadius Reviewer
Mohit Sharma
View all 2 answers on this topic

NetFortris

NetFortris 8.8
Based on 16 answers
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly

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Kevin Hulett | TrustRadius Reviewer
Kevin Hulett
View all 16 answers on this topic

Usability

CallHippo

No score
No answers yet
No answers on this topic

NetFortris

NetFortris 7.6
Based on 8 answers
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner

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Joseph Greaney | TrustRadius Reviewer
Joseph Greaney
View all 8 answers on this topic

Reliability and Availability

CallHippo

No score
No answers yet
No answers on this topic

NetFortris

NetFortris 8.0
Based on 8 answers
Fonality has been available to us 99% of the time. There have rarely been any lengthy outages.If any issues do occur, their support staff is available around the clock to help.This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability

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Anonymous | TrustRadius Reviewer
Verified User
View all 8 answers on this topic

Performance

CallHippo

No score
No answers yet
No answers on this topic

NetFortris

NetFortris 8.0
Based on 4 answers
Fonality's performance is excellent. The phones work flawlessly and the calls are clear.It is a well put-together system that does not need daily support.It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's

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Anonymous | TrustRadius Reviewer
Verified User
View all 4 answers on this topic

Support Rating

CallHippo

CallHippo 1.0
Based on 1 answer
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.

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Ahmet Şener | TrustRadius Reviewer
Ahmet Şener
View all 1 answers on this topic

NetFortris

NetFortris 9.1
Based on 14 answers
Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.

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Anonymous | TrustRadius Reviewer
Verified User
View all 14 answers on this topic

In-Person Training

CallHippo

No score
No answers yet
No answers on this topic

NetFortris

NetFortris 8.0
Based on 2 answers
Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users.It went smoothly and all the details and functions of the system were made available to the office staff.Any questions were answered promptly and if any issues did arise, Fonality was available to answer them

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Online Training

CallHippo

No score
No answers yet
No answers on this topic

NetFortris

NetFortris 7.2
Based on 4 answers
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant

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Joseph Greaney | TrustRadius Reviewer
Joseph Greaney
View all 4 answers on this topic

Implementation Rating

CallHippo

No score
No answers yet
No answers on this topic

NetFortris

NetFortris 9.8
Based on 8 answers
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.

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Joseph Greaney | TrustRadius Reviewer
Joseph Greaney
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Alternatives Considered

CallHippo

All of them. This seemed to be the best until they got us down.

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Tristan Desechenes | TrustRadius Reviewer
Tristan Desechenes
View all 5 answers on this topic

NetFortris

I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.

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Anonymous | TrustRadius Reviewer
Verified User
View all 108 answers on this topic

Scalability

CallHippo

No score
No answers yet
No answers on this topic

NetFortris

NetFortris 8.1
Based on 2 answers
It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment.Overall, it is not that difficult as long as all of this is in place.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Return on Investment

CallHippo

  • Call to all countries supported making it easy to connect.
  • Last resort to make calls
  • Easy to use

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Anonymous | TrustRadius Reviewer
Verified User
View all 5 answers on this topic

NetFortris

  • We are still new to Fonality, but having the flexability has proven quite successful thus far.
  • The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
  • The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.

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Traci Ludke | TrustRadius Reviewer
Traci Ludke
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Screenshots

CallHippo

—

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