7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 5.5 out of 100
Based on 7 reviews and ratings
Twilio
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
141 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 141 reviews and ratings
Feature Set Ratings
Call Management
6.2
CallHippo
62%
Twilio
Feature Set Not Supported
N/A
CallHippo ranks higher in 3/3 features
CallHippo ranks higher in 3/3 features
Answering rules
6.3
63%
5 Ratings
N/A
0 Ratings
Call recording
5.5
55%
5 Ratings
N/A
0 Ratings
Call park
6.6
66%
5 Ratings
N/A
0 Ratings
Mobile apps
5.2
CallHippo
52%
Twilio
Feature Set Not Supported
N/A
CallHippo ranks higher in 1/1 features
CallHippo ranks higher in 1/1 features
Mobile app for Android
5.2
52%
5 Ratings
N/A
0 Ratings
Attribute Ratings
- Twilio is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
4.7
CallHippo
47%
5 Ratings
8.7
Twilio
87%
51 Ratings
Likelihood to Renew
6.1
CallHippo
61%
2 Ratings
Twilio
N/A
0 Ratings
Usability
CallHippo
N/A
0 Ratings
9.1
Twilio
91%
10 Ratings
Support Rating
1.0
CallHippo
10%
1 Rating
9.4
Twilio
94%
18 Ratings
Contract Terms and Pricing Model
CallHippo
N/A
0 Ratings
10.0
Twilio
100%
1 Rating
Professional Services
CallHippo
N/A
0 Ratings
10.0
Twilio
100%
1 Rating
Likelihood to Recommend
CallHippo
Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
Director & Chief Operating Officer
Alphonic Network Solutions Pvt LtdInformation Technology & Services, 51-200 employees
Twilio
If you have a business page on Facebook, having Twilio’s chat not feature is a must! No more missed chat messages or clients getting upset because of a delay in replies. Twilio has helped on several occasions answer simple questions, so I didn't even have to answer the chat message manually. It also enables you to recognize when spammy messages are trying to get through.
Social Media Manager
Moana Creative MarketingMarketing & Advertising, 1-10 employees
Pros
CallHippo
- No positive sides at all.
CMO (Chief Marketing Officer)
OptylonKreaReal Estate, 11-50 employees
Twilio
- Easy to see my team in one place, when they log in and out and what call status they are in.
- Twilio is a simple, user friendly way to log in and out of work activities.
- Excellent services and support.
- The omnichannel feature which allows agents to get request from all channels.
Contact Center Solutions Engineer
VesuvITas Contact Center Solutions GroupInformation Technology & Services, 11-50 employees
Cons
CallHippo
- Waiting for iOS mobile app
Marketing Manager
a.b.e.® Construction Chemicals (PTY) LTDConstruction, 201-500 employees
Twilio
- Setting up response sequences should be more intuitive like an email sequence software or a chatbot service where you can send users through flows based on actions.
- Less code setup or having a graphical user interface to set it up would be nice then to be able to just export the code of what we need and send it over to developers.
- Easier multi-media sending for images, videos, or files needed.
Chief Marketing Officer
DinelyInternet, 1-10 employees
Pricing Details
CallHippo
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
5$
Starting Price
—CallHippo Editions & Modules
—
Additional Pricing Details
—Twilio
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$0.0,015 per min per participant
Twilio Editions & Modules
Edition
Programmable Messaging | $0.00751 |
---|---|
Programmable Voice | $0.00852 |
Twilio SendGrid Marketing Campaigns | $153 |
Programmable Video | $0.00154 |
Twilio SendGrid Email API | $14.955 |
Twilio Flex (Contact Center) | $16 |
Twilio Flex (Contact Center) | $1507 |
Programmable Voice | $0.0138 |
Twilio Conversations | $0.059 |
Twilio Authy | $0.0910 |
Programmable Wireless | $2.0011 |
Programmable Wireless | $0.112 |
WhatsApp Business API | $0.004213 |
WhatsApp Business API | $0.00514 |
Elastic SIP Trunking | $0.04515 |
Elastic SIP Trunking | $0.00716 |
- per message sent or received
- per minute to receive a call
- per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
- per min per participant
- per month up to 100k emails. (Up to 40k emails free for 30 days)
- per active user hour (5000 hours free)
- per named user per month (5000 hours free)
- per min to make a call
- per active user per month
- per authentication
- per SIM card
- per MB
- Per WhatsApp Template message sent
- Per WhatsApp session message
- Per min for origination
- Per min for termination
Additional Pricing Details
1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.Likelihood to Renew
CallHippo
CallHippo 6.1
Based on 2 answers
It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
Director & Chief Operating Officer
Alphonic Network Solutions Pvt LtdInformation Technology & Services, 51-200 employees
Twilio
No score
No answers yet
No answers on this topic
Usability
CallHippo
No score
No answers yet
No answers on this topic
Twilio
Twilio 9.1
Based on 10 answers
Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
CITO (Chief Information Technology Officer)
Risk Administration Services, Inc.Insurance, 51-200 employees
Support Rating
CallHippo
CallHippo 1.0
Based on 1 answer
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
CMO (Chief Marketing Officer)
OptylonKreaReal Estate, 11-50 employees
Twilio
Twilio 9.4
Based on 18 answers
I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.

Verified User
Director in Marketing
Media Production Company, 1-10 employeesAlternatives Considered
CallHippo
All of them. This seemed to be the best until they got us down.
COO
Contact America LLCTelecommunications, 51-200 employees
Twilio
I receive regular unsolicited communications from Twilio competitors but I do not have the time to review them, given there is no reason for me to switch. Twilio works great and its pricing is acceptable for our situation. Investigating point solutions for text only or voice only would complicate our infrastructure and vendor management and would require some expensive system changes.

Verified User
C-Level Executive in Engineering
Telecommunications Company, 51-200 employeesContract Terms and Pricing Model
CallHippo
No score
No answers yet
No answers on this topic
Twilio
Twilio 10.0
Based on 1 answer
Being in South Africa, direct local currency support would be nice
CIO (Chief Information Officer)
WamlyHuman Resources, 1-10 employees
Return on Investment
CallHippo
- Call to all countries supported making it easy to connect.
- Last resort to make calls
- Easy to use

Verified User
Employee in Sales
Information Technology & Services Company, 201-500 employeesTwilio
- Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
- It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
- Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.

Verified User
Program Manager in Product Management
Human Resources Company, 11-50 employees