CallHippo vs Twilio

Likelihood to Recommend

Simple route: There are plenty of other alternatives on this market that offer the same service. They are not even competitive in terms of pricing, please use them and save everyone the headache.There is not a single scenario you can be happy with this organization who thrive on undeserved payments.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

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Twilio's SMS is very well suited to interact with customers via text messaging. While we have seen younger generation being happier with texting, we are also seeing texting picking up across all demographics. Twilio will generate/increase trust in situations when customers require rapid response or want to be informed of their account/status changes. Twilio's SMS is not the best for sending links to files, getting electronic signatures via links or sending large images etc. Expect IT to be involved and ensure that IT is given adequate information about your current AND future plans to gain the most out of Twilio SMS.

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Chirag Shukla

CITO (Chief Information Technology Officer)

Risk Administration Services, Inc.Insurance, 51-200 employees

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Feature Rating Comparison

CallHippo

Twilio

Answering rules

Call recording

Call park

CallHippo

Twilio

Mobile app for Android

Pros

Affordable
Great Features
Quality Voice
Good customer support

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David Rabada

Marketing Manager

a.b.e.® Construction Chemicals (PTY) LTDConstruction, 201-500 employees

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Easy to see my team in one place, when they log in and out and what call status they are in.
Twilio is a simple, user friendly way to log in and out of work activities.
Excellent services and support.
The omnichannel feature which allows agents to get request from all channels.

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Max Safier

Contact Center Solutions Engineer

VesuvITas Contact Center Solutions GroupInformation Technology & Services, 11-50 employees

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Cons

Hidden charges.
Not delivering the basic services promised.
No refunds if you are unhappy.
Very suspicious modes of operating.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

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Authy does not support the "push button" multi-factor authentication from your application's native apps. This means if you want to use Authy, you still need to use TOTP based codes.
Not really a shortcoming of Authy, but it does nothing to help with multi-factor authentication using text messages - those are still sent to your platform's messaging app.
Authy doesn't always display how much time is left before your current token expires, making it difficult to know how much time you have left to enter the current code.

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Verified User

Engineer in Research & Development

Pharmaceuticals Company, 5001-10,000 employees

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Likelihood to Renew

CallHippo 1.0

Based on 1 answer

We don't have to renew for 18 months anyway since they charged our company credit card the annual fee however when the time comes we won't be renewing but you can never be sure since they will charge it anyway without our consent.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

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No score

No answers yet

No answers on this topic

Usability

No score

No answers yet

No answers on this topic

Twilio 9.5

Based on 9 answers

Twilios large peer community on the internet , easy to access Twitter tutorials provided by Twilio itself and available API references makes using Twilio an easy experience. Sincerely, I do not think anyone can get lost in the course of using Twilio, at least from my own personal experience and that of junior engineers and developers on my team.

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Jocelyn Bousquet

Software Engineer

Monzo BankFinancial Services, 1001-5000 employees

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Support Rating

CallHippo 1.0

Based on 1 answer

Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

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Twilio 8.2

Based on 22 answers

I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.

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Verified User

Director in Marketing

Media Production Company, 1-10 employees

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Alternatives Considered

In truth - we did not look into other alternatives as we were lazy. We thought we'd give it a try for a month for a small fee. Little did we know they would set us up to lose 18x the monthly amount.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

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To be honest, I don't know of any Twilio SMS competitors that have the robust transactional SMS that Twilio SMS has. I know of a few marketing SMS platforms such as Textedly but that's more of an email blast (or SMS blast) to your list then something targeted based on user action inside our application that Twilio SMS can provide. On top of that, in Twilio SMS I can push them through my own segmentation and sequences programmatically to even make the marketing SMS's more targetted compared to some of the pure blast competitors.

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Evan Laird

Chief Marketing Officer

DinelyInternet, 1-10 employees

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Return on Investment

Nice product for business communication

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David Rabada

Marketing Manager

a.b.e.® Construction Chemicals (PTY) LTDConstruction, 201-500 employees

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Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.

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Verified User

Program Manager in Product Management

Human Resources Company, 11-50 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

5$*

* Per Number

CallHippo Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Twilio Editions & Modules

Edition

Programmable Messaging	$0.0075¹
Programmable Voice	$0.0085²
Twilio SendGrid Marketing Campaigns	$15³
Programmable Video	$0.0015⁴
Twilio SendGrid Email API	$14.95⁵
Twilio Flex (Contact Center)	$1⁶
Twilio Flex (Contact Center)	$150⁷
Programmable Voice	$0.013⁸
Twilio Conversations	$0.05⁹
Twilio Authy	$0.09¹⁰
Programmable Wireless	$2.00¹¹
Programmable Wireless	$0.1¹²
WhatsApp Business API	$0.0042¹³
WhatsApp Business API	$0.005¹⁴
Elastic SIP Trunking	$0.045¹⁵
Elastic SIP Trunking	$0.007¹⁶

per message sent or received
per minute to receive a call
per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
per min per participant
per month up to 100k emails. (Up to 40k emails free for 30 days)
per active user hour (5000 hours free)
per named user per month (5000 hours free)
per min to make a call
per active user per month
per authentication
per SIM card
per MB
Per WhatsApp Template message sent
Per WhatsApp session message
Per min for origination
Per min for termination

Additional Pricing Details

1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.

Rating Summary

CallHippo

Twilio

CallHippo

Twilio

CallHippo

Twilio

CallHippo

Twilio

CallHippo

Twilio

Feature Rating Comparison

Call Management

Answering rules

Call recording

Call park

Mobile apps

Mobile app for Android

Pros

Cons

Likelihood to Renew

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

CallHippo Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Twilio Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Likelihood to Renew

Usability

Support Rating

Add comparison