CallHippo vs Twilio | TrustRadius

What users are saying about

Score 5.5 out of 10

Based on 7 reviews and ratings

Score 8.5 out of 10

Based on 141 reviews and ratings

Feature Set Ratings

Call Management

6.2

CallHippo

62%

Twilio

Feature Set Not Supported

N/A

CallHippo ranks higher in 3/3 features

Answering rules

6.3

63%

5 Ratings

N/A

0 Ratings

Call recording

5.5

55%

5 Ratings

N/A

0 Ratings

Call park

6.6

66%

5 Ratings

N/A

0 Ratings

Mobile apps

5.2

CallHippo

52%

Twilio

Feature Set Not Supported

N/A

CallHippo ranks higher in 1/1 features

Mobile app for Android

5.2

52%

5 Ratings

N/A

0 Ratings

Attribute Ratings

Twilio is rated higher in 2 areas: Likelihood to Recommend, Support Rating

CallHippo

47%

5 Ratings

8.7

Twilio

87%

51 Ratings

CallHippo

61%

2 Ratings

Twilio

N/A

0 Ratings

CallHippo

N/A

0 Ratings

9.1

Twilio

91%

10 Ratings

CallHippo

10%

1 Rating

9.4

Twilio

94%

18 Ratings

Contract Terms and Pricing Model

CallHippo

N/A

0 Ratings

10.0

Twilio

100%

1 Rating

CallHippo

N/A

0 Ratings

10.0

Twilio

100%

1 Rating

Pros

No positive sides at all.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

View all 5 answers on this topic

Easy to see my team in one place, when they log in and out and what call status they are in.
Twilio is a simple, user friendly way to log in and out of work activities.
Excellent services and support.
The omnichannel feature which allows agents to get request from all channels.

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Max Safier

Contact Center Solutions Engineer

VesuvITas Contact Center Solutions GroupInformation Technology & Services, 11-50 employees

View all 51 answers on this topic

Cons

Waiting for iOS mobile app

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David Rabada

Marketing Manager

a.b.e.® Construction Chemicals (PTY) LTDConstruction, 201-500 employees

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Setting up response sequences should be more intuitive like an email sequence software or a chatbot service where you can send users through flows based on actions.
Less code setup or having a graphical user interface to set it up would be nice then to be able to just export the code of what we need and send it over to developers.
Easier multi-media sending for images, videos, or files needed.

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Evan Laird

Chief Marketing Officer

DinelyInternet, 1-10 employees

View all 51 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

Starting Price

—

CallHippo Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Starting Price

$0.0,015 per min per participant

Twilio Editions & Modules

Edition

Programmable Messaging	$0.0075¹
Programmable Voice	$0.0085²
Twilio SendGrid Marketing Campaigns	$15³
Programmable Video	$0.0015⁴
Twilio SendGrid Email API	$14.95⁵
Twilio Flex (Contact Center)	$1⁶
Twilio Flex (Contact Center)	$150⁷
Programmable Voice	$0.013⁸
Twilio Conversations	$0.05⁹
Twilio Authy	$0.09¹⁰
Programmable Wireless	$2.00¹¹
Programmable Wireless	$0.1¹²
WhatsApp Business API	$0.0042¹³
WhatsApp Business API	$0.005¹⁴
Elastic SIP Trunking	$0.045¹⁵
Elastic SIP Trunking	$0.007¹⁶

per message sent or received
per minute to receive a call
per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
per min per participant
per month up to 100k emails. (Up to 40k emails free for 30 days)
per active user hour (5000 hours free)
per named user per month (5000 hours free)
per min to make a call
per active user per month
per authentication
per SIM card
per MB
Per WhatsApp Template message sent
Per WhatsApp session message
Per min for origination
Per min for termination

Additional Pricing Details

1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.

Likelihood to Renew

CallHippo 6.1

Based on 2 answers

It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.

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Mohit Sharma

Director & Chief Operating Officer

Alphonic Network Solutions Pvt LtdInformation Technology & Services, 51-200 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Usability

No score

No answers yet

No answers on this topic

Twilio 9.1

Based on 10 answers

Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.

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Chirag Shukla

CITO (Chief Information Technology Officer)

Risk Administration Services, Inc.Insurance, 51-200 employees

View all 10 answers on this topic

Support Rating

CallHippo 1.0

Based on 1 answer

Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

View all 1 answers on this topic

Twilio 9.4

Based on 18 answers

I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.

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Verified User

Director in Marketing

Media Production Company, 1-10 employees

View all 18 answers on this topic

Alternatives Considered

All of them. This seemed to be the best until they got us down.

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Tristan Desechenes

COO

Contact America LLCTelecommunications, 51-200 employees

View all 5 answers on this topic

I receive regular unsolicited communications from Twilio competitors but I do not have the time to review them, given there is no reason for me to switch. Twilio works great and its pricing is acceptable for our situation. Investigating point solutions for text only or voice only would complicate our infrastructure and vendor management and would require some expensive system changes.

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Verified User

C-Level Executive in Engineering

Telecommunications Company, 51-200 employees

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Contract Terms and Pricing Model

No score

No answers yet

No answers on this topic

Twilio 10.0

Based on 1 answer

Being in South Africa, direct local currency support would be nice

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Farren Mare

CIO (Chief Information Officer)

WamlyHuman Resources, 1-10 employees

View all 1 answers on this topic

Return on Investment

Call to all countries supported making it easy to connect.
Last resort to make calls
Easy to use

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Verified User

Employee in Sales

Information Technology & Services Company, 201-500 employees

View all 5 answers on this topic

Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.

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Verified User

Program Manager in Product Management

Human Resources Company, 11-50 employees

View all 51 answers on this topic

Screenshots

—

See All (3) Twilio Screenshots

CallHippo

Twilio

CallHippo

Twilio

Answering rules

Call recording

Call park

CallHippo

Twilio

Mobile app for Android

CallHippo

Twilio

CallHippo

Twilio

CallHippo

Twilio

CallHippo

Twilio

CallHippo

Twilio

CallHippo

Twilio

Likelihood to Recommend

CallHippo

Twilio

Pros

CallHippo

Twilio

Cons

CallHippo

Twilio

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

CallHippo Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Twilio Editions & Modules

Edition

Additional Pricing Details

Likelihood to Renew

CallHippo

Twilio

Usability

CallHippo

Twilio

Support Rating

CallHippo

Twilio

Alternatives Considered

CallHippo

Twilio

Contract Terms and Pricing Model

CallHippo

Twilio

Return on Investment

CallHippo

Twilio

Screenshots

CallHippo

Twilio

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