2 Ratings
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Score 1 out of 100
9 Ratings
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Score 8 out of 100

Likelihood to Recommend

CallHippo

Simple route: There are plenty of other alternatives on this market that offer the same service. They are not even competitive in terms of pricing, please use them and save everyone the headache.There is not a single scenario you can be happy with this organization who thrive on undeserved payments.
Ahmet Şener | TrustRadius Reviewer

Vonage Communications APIs (formerly Nexmo)

While there are likely a variety of scenarios that would work well with Vonage [Communications APIs (formerly Nexmo)], implementations that need transactional message and response actions are a great fit. Our experience with transactional messaging has been really good and we are continuing to look at opportunities to expand our usage of this part of their service.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Call Management

CallHippo
1.0
Vonage Communications APIs (formerly Nexmo)
Answering rules
CallHippo
1.0
Vonage Communications APIs (formerly Nexmo)
Call recording
CallHippo
1.0
Vonage Communications APIs (formerly Nexmo)
Call park
CallHippo
1.0
Vonage Communications APIs (formerly Nexmo)

Mobile apps

CallHippo
1.0
Vonage Communications APIs (formerly Nexmo)
Mobile app for Android
CallHippo
1.0
Vonage Communications APIs (formerly Nexmo)

Pros

CallHippo

  • Affordable
  • Great Features
  • Quality Voice
  • Good customer support
David Rabada | TrustRadius Reviewer

Vonage Communications APIs (formerly Nexmo)

  • I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
  • The accuracy of the services and the non-stop supportive team.
  • Simple API, easy to integrate with existing notification functionality in your Laravel apps.
  • Ease of implementation. We needed less than one month to go live.
Guillermo Villamizar | TrustRadius Reviewer

Cons

CallHippo

  • Hidden charges.
  • Not delivering the basic services promised.
  • No refunds if you are unhappy.
  • Very suspicious modes of operating.
Ahmet Şener | TrustRadius Reviewer

Vonage Communications APIs (formerly Nexmo)

  • Written documentation and discovery could be a lot better.
Eric Doty | TrustRadius Reviewer

Likelihood to Renew

CallHippo

CallHippo 1.0
Based on 1 answer
We don't have to renew for 18 months anyway since they charged our company credit card the annual fee however when the time comes we won't be renewing but you can never be sure since they will charge it anyway without our consent.
Ahmet Şener | TrustRadius Reviewer

Vonage Communications APIs (formerly Nexmo)

No score
No answers yet
No answers on this topic

Usability

CallHippo

No score
No answers yet
No answers on this topic

Vonage Communications APIs (formerly Nexmo)

Vonage Communications APIs (formerly Nexmo) 7.3
Based on 2 answers
The overall usability of Vonage [Communications APIs (formerly Nexmo)] system for message delivery is sufficient for our implementation. Some improvements and additional reporting options in the account administration interface would increase our utilization of the post-delivery data further in order to provide further value-added features for our clients.
Anonymous | TrustRadius Reviewer

Support Rating

CallHippo

CallHippo 1.0
Based on 1 answer
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
Ahmet Şener | TrustRadius Reviewer

Vonage Communications APIs (formerly Nexmo)

Vonage Communications APIs (formerly Nexmo) 6.7
Based on 2 answers
The product feels a bit like a black box since it's built to be an off-the-shelf solution so sometimes it feels like the only way to really understand it is to talk to an engineer directly as the documentation is so-so.
Eric Doty | TrustRadius Reviewer

Alternatives Considered

CallHippo

In truth - we did not look into other alternatives as we were lazy. We thought we'd give it a try for a month for a small fee. Little did we know they would set us up to lose 18x the monthly amount.
Ahmet Şener | TrustRadius Reviewer

Vonage Communications APIs (formerly Nexmo)

Nexmo is the best platform in the industry for sure. We don't use all the features that the API provides but we are really satisfied with the ones we use. We are sure this is the best solution in the market if you need to solve the communication in real time with your customers.When we have to build a new website we are going to support the solution with Nexmo.
Guillermo Villamizar | TrustRadius Reviewer

Return on Investment

CallHippo

  • Nice product for business communication
David Rabada | TrustRadius Reviewer

Vonage Communications APIs (formerly Nexmo)

  • Allowed us to go to market faster (positive).
  • Greatly limits our claim to quality as the ceiling on video quality is lower than other platforms (negative).
Eric Doty | TrustRadius Reviewer

Pricing Details

CallHippo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
5$*

* Per Number

Vonage Communications APIs (formerly Nexmo)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CallHippo
1.0
Vonage Communications APIs (formerly Nexmo)
7.1

Likelihood to Renew

CallHippo
1.0
Vonage Communications APIs (formerly Nexmo)

Usability

CallHippo
Vonage Communications APIs (formerly Nexmo)
7.3

Support Rating

CallHippo
1.0
Vonage Communications APIs (formerly Nexmo)
6.7

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