CallHippo vs. Vonage Communications APIs

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallHippo
Score 6.0 out of 10
N/A
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables businesses to set up their phone system within less than 3 minutes. The CallHippo platform allows deployment of a flexible telephony network, wherever an…N/A
Vonage Communications APIs
Score 9.1 out of 10
N/A
Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With a comprehensive suite of communication channels, a global platform, and expert support, users can abstract the complexity of communications and innovate faster.N/A
Pricing
CallHippoVonage Communications APIs
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CallHippoVonage Communications APIs
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$5 Per NumberNo setup fee
Additional Details
More Pricing Information
Community Pulse
CallHippoVonage Communications APIs
Top Pros
Top Cons
Features
CallHippoVonage Communications APIs
Call Management
Comparison of Call Management features of Product A and Product B
CallHippo
7.0
5 Ratings
17% below category average
Vonage Communications APIs
-
Ratings
Answering rules7.25 Ratings00 Ratings
Call recording6.25 Ratings00 Ratings
Call park7.55 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallHippo
5.7
5 Ratings
37% below category average
Vonage Communications APIs
-
Ratings
Mobile app for Android5.75 Ratings00 Ratings
Best Alternatives
CallHippoVonage Communications APIs
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Telegram
Telegram
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Telegram
Telegram
Score 9.2 out of 10
Enterprises
Zoom Phone
Zoom Phone
Score 9.1 out of 10
Telegram
Telegram
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallHippoVonage Communications APIs
Likelihood to Recommend
5.4
(5 ratings)
7.1
(3 ratings)
Likelihood to Renew
8.8
(2 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
7.2
(2 ratings)
Support Rating
1.0
(1 ratings)
6.7
(2 ratings)
User Testimonials
CallHippoVonage Communications APIs
Likelihood to Recommend
CallHippo
Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
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Vonage
While there are likely a variety of scenarios that would work well with Vonage [Communications APIs (formerly Nexmo)], implementations that need transactional message and response actions are a great fit. Our experience with transactional messaging has been really good and we are continuing to look at opportunities to expand our usage of this part of their service.
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Pros
CallHippo
  • No positive sides at all.
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Vonage
  • I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
  • The accuracy of the services and the non-stop supportive team.
  • Simple API, easy to integrate with existing notification functionality in your Laravel apps.
  • Ease of implementation. We needed less than one month to go live.
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Cons
CallHippo
  • Waiting for iOS mobile app
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Vonage
  • Written documentation and discovery could be a lot better.
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Likelihood to Renew
CallHippo
It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
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Vonage
No answers on this topic
Usability
CallHippo
No answers on this topic
Vonage
The overall usability of Vonage [Communications APIs (formerly Nexmo)] system for message delivery is sufficient for our implementation. Some improvements and additional reporting options in the account administration interface would increase our utilization of the post-delivery data further in order to provide further value-added features for our clients.
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Support Rating
CallHippo
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
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Vonage
The product feels a bit like a black box since it's built to be an off-the-shelf solution so sometimes it feels like the only way to really understand it is to talk to an engineer directly as the documentation is so-so.
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Alternatives Considered
CallHippo
All of them. This seemed to be the best until they got us down.
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Vonage
Nexmo is the best platform in the industry for sure. We don't use all the features that the API provides but we are really satisfied with the ones we use. We are sure this is the best solution in the market if you need to solve the communication in real time with your customers. When we have to build a new website we are going to support the solution with Nexmo.
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Return on Investment
CallHippo
  • Call to all countries supported making it easy to connect.
  • Last resort to make calls
  • Easy to use
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Vonage
  • Allowed us to go to market faster (positive).
  • Greatly limits our claim to quality as the ceiling on video quality is lower than other platforms (negative).
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ScreenShots