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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallHub

    Score6 out of 10
    Small Businesses (1-50 employees)
    CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A

    Cisco IP Phones

    Score9 out of 10
    N/ACisco began developing voice over IP (VoIP) communications and collaboration solutions in 1997. Currently, Cisco states they have more than 100,000 unified communications customers worldwide. The modern Cisco IP Phone portfolio includes VoIP and HD video phones designed to meet the needs of organizations.N/A
    Pricing
    CallHubCisco IP Phones
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CallHubCisco IP Phones
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsCallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.—
    More Pricing Information
    Community Pulse
    CallHubCisco IP Phones
    Considered Both Products
    CallHub
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    70 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    58 Answers
    Happy with the feature set
    No answers on this topic
    99%
    Happy with the feature set
    69 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    98%
    Lived up to sales and marketing promises
    56 Answers
    Implementation went as expected
    No answers on this topic
    97%
    Implementation went as expected
    58 Answers
    Features
    CallHubCisco IP Phones
    Contact Center Software
    Comparison of Contact Center Software features of CallHub and Cisco IP Phones
    Feature
    CallHub
    8.4
    1 Ratings
    1% below category average
    Cisco IP Phones
    -
    Ratings
    Agent dashboard8.01 Ratings00 Ratings
    Validate callers8.01 Ratings00 Ratings
    Outbound response9.01 Ratings00 Ratings
    Call forwarding8.01 Ratings00 Ratings
    Click-to-call (CTC)8.01 Ratings00 Ratings
    Warm transfer8.01 Ratings00 Ratings
    Predictive dialing9.01 Ratings00 Ratings
    Interactive voice response9.01 Ratings00 Ratings
    REST APIs8.01 Ratings00 Ratings
    Call scripts9.01 Ratings00 Ratings
    Call tracking9.01 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CallHub and Cisco IP Phones
    Feature
    CallHub
    8.4
    1 Ratings
    1% above category average
    Cisco IP Phones
    -
    Ratings
    Inbound call routing9.01 Ratings00 Ratings
    Omnichannel inbound routing8.01 Ratings00 Ratings
    Recording8.01 Ratings00 Ratings
    Quality management8.01 Ratings00 Ratings
    Call analytics9.01 Ratings00 Ratings
    Historical reporting8.01 Ratings00 Ratings
    Live reporting8.01 Ratings00 Ratings
    Customer surveys9.01 Ratings00 Ratings
    Customer interaction analytics9.01 Ratings00 Ratings
    Best Alternatives
    CallHubCisco IP Phones
    Small Businesses
    Zendesk Talk
    Score8.2 out of 10
    No answers on this topic
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Polycom Trio
    Score7.3 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    Cisco Unified IP Phone 6900 Series
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CallHubCisco IP Phones
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.9
    (70 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (3 ratings)
    Usability
    -
    (0 ratings)
    8.7
    (14 ratings)
    Support Rating
    -
    (0 ratings)
    7.8
    (57 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (2 ratings)
    User Testimonials
    CallHubCisco IP Phones
    Likelihood to Recommend
    CallHub
    It is a simple process: Go to the campaign tab and click on the campaign you are joining, and here, review the questions and suggested script to guide your conversation, remembering, of course, that the most important thing is to be yourself through this software and the window that will mark the progress so join the campaign at this point do not hang up now you are controlling the communication through this software you can leave the campaign and fill with a smile the answers you get from users.
    Incentivized
    Read full review
    Cisco
    We have found so many use cases for Cisco IP Phones and have not come across too many situations where they were not well suited, other than being mobile. We have moved to another Cisco Solution for Mobile communications. We have phones all over the place, in offices, in clinical areas, in lobby or public areas, and even in all of our conferencing and meeting spaces.
    Read full review
    Pros
    CallHub
    • All you'll require is your login credentials.
    • You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
    • Callhub has been limited to protect privacy.
    Incentivized
    Read full review
    Cisco
    • Vibrant display
    • Retains mute functionality between headset and speakerphone
    • Consistent and incredibly clear audio
    • Energy saving mode, during nighttime hours
    • Mute light is physically linked with the button and the feature, if that light is on, you KNOW you're muted!
    • Variety of customizable ringtones
    • Supports up to 10 lines, if needed
    • Built-in camera provides quick and easy access to join any meeting or call in 720p HD
    Incentivized
    Read full review
    Cons
    CallHub
    • Using new software is frustrating at first, but worth the effort.
    • It's a little weird at first, but it saves you time and the frustration of dialing the wrong number.
    • If it doesn't sometimes work, simply press the update button until you see the phone number you want to answer.
    Incentivized
    Read full review
    Cisco
    • So while the 6800 range may not offer slick features, it still provides all the core functionality that businesses have come to expect from their VoIP handsets.
    • Most of the handsets that make up the 6800 series do come with a greyscale display, which may be disappointing if employees are used to working with color VoIP solutions.
    Read full review
    Likelihood to Renew
    CallHub
    No answers on this topic
    Cisco
    i think it's profitable and a good return on investment as a person who make an architecture based on VOIP with IP phones i really enjoyed the process of configuration of the router , the switch and everything and then when i had to test the communication between two phones I've configured it was a joy. Also it's a good phone to receive and give calls to our clients.
    Incentivized
    Read full review
    Usability
    CallHub
    No answers on this topic
    Cisco
    Easy to use Functions are self-explanatory Light Efficient I generally have no complaints about them as they get the job done. Just a few employments on maybe graphics or so otherwise they are really great 👍 no complaints... Maybe it is just because is just a user and doesn't implement them or something.
    Read full review
    Support Rating
    CallHub
    No answers on this topic
    Cisco
    Support has always been friendly and quick. most reps are able to assist you on their own but if not they will escalate you to another engineer spending on the complexity or severity of your call. Over all I have always had fairly pleasant and respectful conversations with all the Cisco support representatives
    Incentivized
    Read full review
    Implementation Rating
    CallHub
    No answers on this topic
    Cisco
    It's complex to set up but with the help of New Era we were able to do it quickly and efficiently
    Incentivized
    Read full review
    Alternatives Considered
    CallHub
    No answers on this topic
    Cisco
    The 8800 series phone is lighter and has a better build quality with all except the flagship phones from Yealink, Mitel, and Avaya. The Yealink S59 and Avaya Vantage have a touch screen interface the make them more akin to the old DX650 which is more high-end than the 8800 currently.
    Incentivized
    Read full review
    Return on Investment
    CallHub
    • For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
    • You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
    • If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.
    Incentivized
    Read full review
    Cisco
    • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
    • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
    • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.
    Incentivized
    Read full review
    ScreenShots

    CallHub Screenshots

    Screenshot of Agent interface to make calls and fill in survey questionsScreenshot of Configurable agent dial in methodsScreenshot of Call monitoringScreenshot of Voice broadcast campaign with analyticsScreenshot of SMS Sign up campaignScreenshot of Power dialer

    Cisco IP Phones Screenshots

    Screenshot of Cisco IP Phone 8865 with One KEM, CharcoalProduct screenshotScreenshot of Cisco IP Phone 8800 Series Desk Family, charcoalScreenshot of Cisco IP Phone 8800 Series Desk Family, whiteScreenshot of Cisco IP Phone 8865 with IP 8800 Key Expansion Module, whiteScreenshot of Cisco IP Phone 8865 with IP 8800 Key Expansion Module, white