Cisco IP Phone 8800 series
November 13, 2021
Cisco IP Phone 8800 series
Score 9 out of 10
Cisco IP Phone 8851
Overall Satisfaction with Cisco IP Phone 8800 Series
The go-to professional phone for business users. With support for multiple sips lines and well as built-in gigabit switches and Wi-Fi ( Certain Models). The ideal phone for almost any deployment. We deploy these for our customers as a managed service provider as well as a phone reseller. With a wide range of models from grayscale screen to video enable handset and mobile Wi-Fi phones this is the cisco premium phone line
- Great Multiline IP Phone
- Gigabit switching built-in so that now slow down of network
- 8845/8865 are true replacements for the DX650. Cisco needs to bring out a touchscreen model that replaces the DX650 properly.
The 8800 series phone is lighter and has a better build quality with all except the flagship phones from Yealink, Mitel, and Avaya. The Yealink S59 and Avaya Vantage have a touch screen interface the make them more akin to the old DX650 which is more high-end than the 8800 currently.
The in-person video call gives more details to the person's real feelings with the observation of the body language. Subtle detail provides quantifiable difference when the person is not vocal in their praise or complaint.
Cisco TAC is still the best support service that I have ever dealt with going back 10+ years in IT.
Do you think Cisco IP Phone 8800 Series delivers good value for the price?
Are you happy with Cisco IP Phone 8800 Series's feature set?
Did Cisco IP Phone 8800 Series live up to sales and marketing promises?
Did implementation of Cisco IP Phone 8800 Series go as expected?
Would you buy Cisco IP Phone 8800 Series again?
The 8800 is will be suited for the majority of scenarios with IP Phone deployments. There are one-two cases I wouldn't consider. One If using a multi-person video call the camera does not have a high enough resolution. The other use case where the 8800 don't make sense is convivence phones as these only need to be 1 line.
Evaluating Cisco IP Phone 8800 Series and Competitors
- Product Features
- Product Usability
Cisco IP Phone 8800 Series Support
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No because spares are cheaper for large orders.
Bug identification with little information with knowledge of workaround to fix in less than 30 mins from call
Using Cisco IP Phone 8800 Series
Like to use
Easy to use
Quick to learn
Feel confident using
- Mass user changes
- Operation of MRA mode
- Add lines
Yes - Single number reach