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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallHub

    Score6 out of 10
    Small Businesses (1-50 employees)
    CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A

    Koncert

    Score8.3 out of 10
    N/AKoncert is a B2B Sales Engagement platform with over 12 years focusing on B2B sales dialer technology innovation. Koncert’s power dialer platforms leverage AI to enable more conversations and pipeline. The sales activity of manually dialing each prospect is enhanced with automation to connect agents with live prospects and scale up conversations with prospects. Koncert sales dialers helps to enable more meetings, build pipelines and insights for coaching and training sales teams. Koncert…N/A
    Pricing
    CallHubKoncert
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CallHubKoncert
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsCallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.—
    More Pricing Information
    Features
    CallHubKoncert
    Contact Center Software
    Comparison of Contact Center Software features of CallHub and Koncert
    Feature
    CallHub
    8.4
    1 Ratings
    1% below category average
    Koncert
    -
    Ratings
    Agent dashboard8.01 Ratings00 Ratings
    Validate callers8.01 Ratings00 Ratings
    Outbound response9.01 Ratings00 Ratings
    Call forwarding8.01 Ratings00 Ratings
    Click-to-call (CTC)8.01 Ratings00 Ratings
    Warm transfer8.01 Ratings00 Ratings
    Predictive dialing9.01 Ratings00 Ratings
    Interactive voice response9.01 Ratings00 Ratings
    REST APIs8.01 Ratings00 Ratings
    Call scripts9.01 Ratings00 Ratings
    Call tracking9.01 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CallHub and Koncert
    Feature
    CallHub
    8.4
    1 Ratings
    1% above category average
    Koncert
    -
    Ratings
    Inbound call routing9.01 Ratings00 Ratings
    Omnichannel inbound routing8.01 Ratings00 Ratings
    Recording8.01 Ratings00 Ratings
    Quality management8.01 Ratings00 Ratings
    Call analytics9.01 Ratings00 Ratings
    Historical reporting8.01 Ratings00 Ratings
    Live reporting8.01 Ratings00 Ratings
    Customer surveys9.01 Ratings00 Ratings
    Customer interaction analytics9.01 Ratings00 Ratings
    Preview Dialer
    Comparison of Preview Dialer features of CallHub and Koncert
    Feature
    CallHub
    -
    Ratings
    Koncert
    8.4
    4 Ratings
    14% above category average
    Contact preview00 Ratings8.14 Ratings
    Dialer-CRM integration00 Ratings8.44 Ratings
    Call notes & tags00 Ratings8.54 Ratings
    Automatic call logging00 Ratings8.54 Ratings
    Core Dialer
    Comparison of Core Dialer features of CallHub and Koncert
    Feature
    CallHub
    -
    Ratings
    Koncert
    8.7
    4 Ratings
    12% above category average
    Outbound dialing00 Ratings9.04 Ratings
    Custom caller ID00 Ratings9.34 Ratings
    Click-to-call00 Ratings9.44 Ratings
    Recorded voicemail drop00 Ratings8.33 Ratings
    Dialer contact import00 Ratings8.43 Ratings
    Campaign & list management00 Ratings8.02 Ratings
    Call Follow-up and Quality Assurance
    Comparison of Call Follow-up and Quality Assurance features of CallHub and Koncert
    Feature
    CallHub
    -
    Ratings
    Koncert
    8.5
    3 Ratings
    10% above category average
    Follow-up calls00 Ratings8.43 Ratings
    Dialer reporting & analytics00 Ratings7.02 Ratings
    Dialer compliance00 Ratings10.02 Ratings
    Best Alternatives
    CallHubKoncert
    Small Businesses
    Zendesk Talk
    Score8.2 out of 10
    Dialpad Sell
    Score8.7 out of 10
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Nooks
    Score9.2 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    Dialpad Sell
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CallHubKoncert
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.2
    (4 ratings)
    User Testimonials
    CallHubKoncert
    Likelihood to Recommend
    CallHub
    It is a simple process: Go to the campaign tab and click on the campaign you are joining, and here, review the questions and suggested script to guide your conversation, remembering, of course, that the most important thing is to be yourself through this software and the window that will mark the progress so join the campaign at this point do not hang up now you are controlling the communication through this software you can leave the campaign and fill with a smile the answers you get from users.
    Incentivized
    Read full review
    Koncert
    This is a great tool for heavy outbound teams, call centers, and others who need a greater reach. With integration into the right sales enablement platforms, it's a great tool in reaching the target market. It makes life so much more efficient for reps, who can do in 1 hour what might otherwise take them a week of dialing 10 or 11 digits every time
    Incentivized
    Read full review
    Pros
    CallHub
    • All you'll require is your login credentials.
    • You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
    • Callhub has been limited to protect privacy.
    Incentivized
    Read full review
    Koncert
    • Click Dialer allows us to call a customer or prospect directly from our CRM without needing to type in a phone number or copy & paste
    • Click Dialer allows us to use local presence dialing
    • Click Dialer allows us to record our own calls for coaching and Quality Control purposes
    Incentivized
    Read full review
    Cons
    CallHub
    • Using new software is frustrating at first, but worth the effort.
    • It's a little weird at first, but it saves you time and the frustration of dialing the wrong number.
    • If it doesn't sometimes work, simply press the update button until you see the phone number you want to answer.
    Incentivized
    Read full review
    Koncert
    • UX - The interface is easy to understand, but not the most visually appealing.
    Incentivized
    Read full review
    Alternatives Considered
    CallHub
    No answers on this topic
    Koncert
    We came from using connect and sell after around 1.5 years. It basically came down to customer service. Their dialing capabilities and custom settings are very similar, both integrate very well with Salesforce and allow us to reach out to prospects, but ConnectLeader's customer support is amazing. If an issue occurs, we can easily submit a ticket and they will get back to us within minutes with a solution or acknowledgement that they're working to get the issue resolved.
    Incentivized
    Read full review
    Return on Investment
    CallHub
    • For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
    • You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
    • If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.
    Incentivized
    Read full review
    Koncert
    • We've been able to multiply our outbound conversations and appointments significantly with this tool. We saw pipeline begin to grow meaningfully.
    Incentivized
    Read full review
    ScreenShots

    CallHub Screenshots

    Screenshot of Agent interface to make calls and fill in survey questionsScreenshot of Configurable agent dial in methodsScreenshot of Call monitoringScreenshot of Voice broadcast campaign with analyticsScreenshot of SMS Sign up campaignScreenshot of Power dialer

    Koncert Screenshots

    Screenshot of Koncert AI Parallel Dialer My Session ScreenScreenshot of Koncert AI Parallel Dialer Call Disposition ScreenScreenshot of Remote Salesfloor - A feature designed to bring the traditional salesfloor workspace experienceScreenshot of Remote Salesfloor - A feature designed to bring the traditional salesfloor workspace experienceScreenshot of Koncert Remote Coach Feature - Remote Coach® is a feature within all five of Koncert’s Dialer Platforms.Screenshot of Koncert AI Dialer Analytics