What users are saying about
Top Rated
67 Ratings
5 Ratings
Top Rated
67 Ratings
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Score 7.6 out of 100
5 Ratings
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Score 8 out of 100

Feature Set Ratings

    Cloud PBX

    CallRail

    Feature Set Not Supported
    N/A
    10.0

    Phone.com

    100%
    Phone.com ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    User templates

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Call reports

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Directory of employee names

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Call Management

    CallRail

    Feature Set Not Supported
    N/A
    10.0

    Phone.com

    100%
    Phone.com ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Call recording

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Call park

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call screening

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Message alerts

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    VoIP system collaboration

    CallRail

    Feature Set Not Supported
    N/A
    10.0

    Phone.com

    100%
    Phone.com ranks higher in 2/2 features

    Audio conferencing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Instant messaging

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile apps

    CallRail

    Feature Set Not Supported
    N/A
    10.0

    Phone.com

    100%
    Phone.com ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile app for Android

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Phone.com is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    CallRail

    70%
    32 Ratings
    10.0

    Phone.com

    100%
    2 Ratings

    Usability

    8.6

    CallRail

    86%
    6 Ratings

    Phone.com

    N/A
    0 Ratings

    Support Rating

    8.8

    CallRail

    88%
    13 Ratings

    Phone.com

    N/A
    0 Ratings

    Likelihood to Recommend

    CallRail

    This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
    Read full review

    Phone.com

    Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
    Read full review

    Pros

    CallRail

    • Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
    • Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
    • The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
    Read full review

    Phone.com

    • Customer service and live chat are amazing
    • Simple, straight forward
    • Easy to setup
    • Affordable
    Read full review

    Cons

    CallRail

    • The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
    Read full review

    Phone.com

    • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
    • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
    Read full review

    Pricing Details

    CallRail

    Starting Price

    $30 per month per user

    Editions & Modules

    CallRail editions and modules pricing
    EditionModules
    Call Tracking451
    Analytics Suite1452
    Conversation Analytics (Call Tracking + Conversation Intelligence)953
    Marketing Analytics (Call and Form Tracking)954
    Lead Center (requires Call Tracking plan)305

    Footnotes

    1. per month
    2. per month
    3. per month
    4. per month
    5. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Visit callrail.com/pricing for more details.

    Phone.com

    Starting Price

    $12.99 per month

    Editions & Modules

    Phone.com editions and modules pricing
    EditionModules
    Basic Users$12.991
    Plus Users$19.992
    Pro Users$29.993
    Lice ReceptionistStarting at $904
    IP Phone Connection$4.995
    Call Recording$7.996
    Phone Numbers$4.997
    Global Phone NumbersStarting at $4.998
    International DialingVary Rates9

    Footnotes

    1. per user, per month
    2. per user, per month
    3. per user, per month
    4. per month
    5. per month, per device
    6. per month
    7. per month
    8. per month
    9. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

    Usability

    CallRail

    The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
    Read full review

    Phone.com

    No answers on this topic

    Support Rating

    CallRail

    CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions. I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
    Read full review

    Phone.com

    No answers on this topic

    Alternatives Considered

    CallRail

    Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
    Read full review

    Phone.com

    No answers on this topic

    Return on Investment

    CallRail

    • CallRail has helped us follow up on quality leads, something we couldn't do effectively prior to using this product.
    • The reporting feature has helped us to generate reports that have helped us plan and increase conversion rates.
    • It helps us plan our budget effectively because we can easily see which campaigns are effective and should be targeted.
    Read full review

    Phone.com

    • Reduced cost and improved our efficiency - all reps love it.
    Read full review

    Screenshots

    Add comparison