CallRail vs. Phone.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallRail
Score 7.4 out of 10
N/A
CallRail offers phone call tracking, recording and analytics.
$30
per month per user
Phone.com
Score 10.0 out of 10
N/A
Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.
$12.99
per month
Pricing
CallRailPhone.com
Editions & Modules
Lead Center (requires Call Tracking plan)
$30
per month per user
Call Tracking
$45
per month
Conversation Analytics (Call Tracking + Conversation Intelligence)
$95
per month
Marketing Analytics (Call and Form Tracking)
$95
per month
Analytics Suite
$145
per month
IP Phone Connection
$4.99
per month, per device
Phone Numbers
$4.99
per month
Call Recording
$7.99
per month
Basic Users
$12.99
per user, per month
Plus Users
$19.99
per user, per month
Pro Users
$29.99
per user, per month
Lice Receptionist
Starting at $90
per month
Global Phone Numbers
Starting at $4.99
per month
International Dialing
Vary Rates
Offerings
Pricing Offerings
CallRailPhone.com
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsVisit callrail.com/pricing for more details.20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.
More Pricing Information
Features
CallRailPhone.com
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallRail
-
Ratings
Phone.com
10.0
2 Ratings
20% above category average
Hosted PBX00 Ratings10.02 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings10.02 Ratings
User templates00 Ratings10.02 Ratings
Call reports00 Ratings10.02 Ratings
Directory of employee names00 Ratings10.02 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CallRail
-
Ratings
Phone.com
10.0
2 Ratings
17% above category average
Answering rules00 Ratings10.02 Ratings
Call recording00 Ratings10.02 Ratings
Call park00 Ratings10.01 Ratings
Call screening00 Ratings10.02 Ratings
Message alerts00 Ratings10.02 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CallRail
-
Ratings
Phone.com
10.0
1 Ratings
19% above category average
Audio conferencing00 Ratings10.01 Ratings
Instant messaging00 Ratings10.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallRail
-
Ratings
Phone.com
10.0
2 Ratings
18% above category average
Mobile app for iOS00 Ratings10.01 Ratings
Mobile app for Android00 Ratings10.01 Ratings
Best Alternatives
CallRailPhone.com
Small Businesses
Invoca
Invoca
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Revenue.io
Revenue.io
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Revenue.io
Revenue.io
Score 8.5 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallRailPhone.com
Likelihood to Recommend
2.5
(33 ratings)
10.0
(2 ratings)
Usability
8.8
(5 ratings)
-
(0 ratings)
Support Rating
8.5
(7 ratings)
-
(0 ratings)
User Testimonials
CallRailPhone.com
Likelihood to Recommend
CallRail
This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
Read full review
Phone.com
Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Read full review
Pros
CallRail
  • Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
  • Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
  • The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
Read full review
Phone.com
  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
Read full review
Cons
CallRail
  • The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
Read full review
Phone.com
  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Read full review
Usability
CallRail
The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
Read full review
Phone.com
No answers on this topic
Support Rating
CallRail
CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions. I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
Read full review
Phone.com
No answers on this topic
Alternatives Considered
CallRail
Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
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Phone.com
No answers on this topic
Return on Investment
CallRail
  • It is useful to monitor our calls weekly. We can give our employees feedback on the quality of the calls which helps our overall sales and conversions.
  • By knowing which campaigns perform best, we can shift our budget to target those campaigns specifically which saves us revenue and increases sales.
Read full review
Phone.com
  • Reduced cost and improved our efficiency - all reps love it.
Read full review
ScreenShots

CallRail Screenshots

Screenshot of Activity DashboardScreenshot of Integrations PageScreenshot of Call LogScreenshot of Lead CenterScreenshot of Call Attribution ReportScreenshot of Activity Dashboard

Phone.com Screenshots

Screenshot of Phone.com Dashboard