What users are saying about
13 Ratings
13 Ratings
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Score 7 out of 100

Likelihood to Recommend

CallSource

CallSource was great at seeing where we were failing as a company on the phone calls. It allowed us to tighten up a few spots to close those gaps and increase our call performance.
Jonathan Thommarson | TrustRadius Reviewer

Pros

CallSource

  • The reporting is easy to access and use with little to no training. Pretty straightforward.
  • It does what it's supposed to -- creates usable tracking numbers, with added features like call whisper and call notifications that can be sent to a number of email addresses.
  • It can be integrated with our CRM, Salesforce, for ease of use!
Anonymous | TrustRadius Reviewer

Cons

CallSource

  • Phone Call Recording: The only place where I would like to see improvement is the number of calls that you can listen to. Calls are kept in their database for 30 days, and while they do give the option to download the calls I would prefer to be able to login and pull past calls as needed. Past calls, months down the road can be important to clients so they can compare the strength of their sales teams and see where improvement is needed. It lets you monitor overall campaign effectiveness, and if Callsource added this feature then they'd be unbeatable.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CallSource

CallSource 9.0
Based on 1 answer
It's easy to use, we've had the account for a long time
Anonymous | TrustRadius Reviewer

Alternatives Considered

CallSource

Others are similar, but this is a simpler format, quick e-mails going out and easy to make changes to the system rules for adjustments
Anonymous | TrustRadius Reviewer

Return on Investment

CallSource

  • Prove ROI to our dealer partners by showing them how many calls they are getting
  • With all recordings, we can discuss calls and coach dealers on better ways to approach our customers
  • Better customer service
Anonymous | TrustRadius Reviewer

Pricing Details

CallSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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