CallSource -- it's a-o-k!
November 02, 2015

CallSource -- it's a-o-k!

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with CallSource

Our Tier 3 department uses it to implement tracking numbers for our dealer partners and to provide them with insight into how well they may be doing on our program. I'm almost certain that our department is the only one out of the company using CallSource.
  • The reporting is easy to access and use with little to no training. Pretty straightforward.
  • It does what it's supposed to -- creates usable tracking numbers, with added features like call whisper and call notifications that can be sent to a number of email addresses.
  • It can be integrated with our CRM, Salesforce, for ease of use!
  • It is SO slow. Trying to access campaigns to make updates, add new campaigns, etc., takes such a long time that I usually open up a CS window, then go back to my emails and tackle other tasks before I come back to CallSource hoping it's finally ready for me to make and save my changes.
  • The call whisper gets identified as a telemarketer often. Wondering if there's another voice or different verbiage that can be used that will help make it sound less like a telemarketer so the person answering the phone doesn't just automatically hang up, which happens often.
  • We are able to obtain and provide more detailed insight as to why our customers may be doing well/poorly with our products.
  • I can't speak to this in terms of numbers or percentages, but I can say with confidence that it has assisted in saving many high risk accounts.