A great way to help improve your ROI and call quality
January 30, 2018

A great way to help improve your ROI and call quality

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CallSource

It was nice being able to have monitoring and review of calls, to help improve customer service for associates of all levels. Also helped for callers that were hard to understand if I needed to back through to pull info or data from the call.
  • Monitoring
  • Reporting
  • Data Driven
  • Reviewers not always accurate
  • slow loading at times
  • Time stamps not always accurate
  • Not missing calls and knowing that we capture all phone traffic
  • Helping identify easily the call source so our advertising dollars are used well
  • Customer service has gone up with associates
Others are similar, but this is a simpler format, quick e-mails going out and easy to make changes to the system rules for adjustments
Great for our real estate holdings to monitor calls, and with it being recorded ends a lot of he said she said when we can pull the audio. Also great for helping coach and improve employees customer service.

CallSource Feature Ratings