July 01, 2014
Score 9 out of 10
Overall Satisfaction with Callsource
Callsource is one of the primary tracking methods we use to monitor the performance of our clients campaigns. Right now, I mange it, review phone calls and pull reports and distribute to the account executives accordingly.
- Reporting: Reporting is very easy to pull.
- Phone Call Tracking: The software makes it very easy to listen to phone calls.
- Phone Call Recording: The only place where I would like to see improvement is the number of calls that you can listen to. Calls are kept in their database for 30 days, and while they do give the option to download the calls I would prefer to be able to login and pull past calls as needed. Past calls, months down the road can be important to clients so they can compare the strength of their sales teams and see where improvement is needed. It lets you monitor overall campaign effectiveness, and if Callsource added this feature then they'd be unbeatable.
- Callsource helps us guide our clients since we have the power to listen to the sales teams and how they sound on calls. Listening to sales calls is very important for training purposes. Whoever picks up the phone is the face of the company, and if they aren't up to par then we need to work on increasing their customer service skill set.