CallSource vs. Yseop

CallSource was great at seeing where we were failing as a company on the phone calls. It allowed us to tighten up a few spots to close those gaps and increase our call performance.

Incentivized

Yseop is an excellent option if you are looking to analyze your data in a way that's easy to understand and interpret. There will be no more hours upon hours spent on interpreting confusing data. Instead, Yseop translates this data for your teams so they can focus on other higher priority tasks and less time trying to analyze data that just doesn't make sense.

Incentivized

• The reporting is easy to access and use with little to no training. Pretty straightforward.
• It does what it's supposed to -- creates usable tracking numbers, with added features like call whisper and call notifications that can be sent to a number of email addresses.
• It can be integrated with our CRM, Salesforce, for ease of use!

Incentivized

• Transforming and analyzing data, so we can understand it.
• Automating repetitive, mundane, and data-driven tasks.
• Creating complex workflows.

Incentivized

• Phone Call Recording: The only place where I would like to see improvement is the number of calls that you can listen to. Calls are kept in their database for 30 days, and while they do give the option to download the calls I would prefer to be able to login and pull past calls as needed. Past calls, months down the road can be important to clients so they can compare the strength of their sales teams and see where improvement is needed. It lets you monitor overall campaign effectiveness, and if Callsource added this feature then they'd be unbeatable.

Incentivized

• I think the software is mid-range level usability. For someone who's worked with this kind of software before, it's easy, but if someone is new to it, it could cause challenges.
• Could improve on constant advancement, especially in a world of changing technologies.
• Overall, the features are exactly what we need. More advanced features would be a plus.

Incentivized

It's easy to use, we've had the account for a long time

Incentivized

Others are similar, but this is a simpler format, quick e-mails going out and easy to make changes to the system rules for adjustments

Incentivized

• Prove ROI to our dealer partners by showing them how many calls they are getting
• With all recordings, we can discuss calls and coach dealers on better ways to approach our customers
• Better customer service

Incentivized

• Competitive intelligence.
• Increased revenue.
• Improved internal and external relationships.

Incentivized