CTM vs. Mango Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CTM
Score 10.0 out of 10
Small Businesses (1-50 employees)
CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.
$79
per month
Mango Voice
Score 10.0 out of 10
N/A
N/A
$32.95
per month
Pricing
CTMMango Voice
Editions & Modules
Marketing Lite
$79
per month
Marketing Pro
$179
per month
Sales Engage
$329
per month
Enterprise
$1999
per month
Basic
$32.95
per month
Offerings
Pricing Offerings
CTMMango Voice
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsAll plans include unlimited users at no extra cost, while Marketing Pro and higher also include sub-accounts for agencies and multi-location businesses. Discounts of up to two months free for annual agreements.
More Pricing Information
Community Pulse
CTMMango Voice
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CTMMango Voice
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All AlternativesView all alternativesView all alternatives
User Ratings
CTMMango Voice
Likelihood to Recommend
10.0
(9 ratings)
-
(0 ratings)
User Testimonials
CTMMango Voice
Likelihood to Recommend
CTM
[CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform.
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Mango
No answers on this topic
Pros
CTM
  • Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software.
  • Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization.
  • Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate.
  • Cost is well worth what you get from the software.
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Mango
No answers on this topic
Cons
CTM
  • Can get pricy.
  • More complex integrations may need professional services.
  • No push notifications for incoming SMS on mobile app (non agent).
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Mango
No answers on this topic
Alternatives Considered
CTM
CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS.
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Mango
No answers on this topic
Return on Investment
CTM
  • Fits nicely into the % of budget dedicated to Analytics
  • CallTrackingMetrics is our system of truth for source of calls for Local Service business
  • CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor
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Mango
No answers on this topic
ScreenShots

CTM Screenshots

Screenshot of Activity LogScreenshot of Softphone Interface