TrustRadius Insights
Users of Mango Voice have reported positive experiences with the service since implementing it. They appreciate the reliability of the …
Starting at $32.95 per month
View PricingOverview
What is Mango Voice?
Mango Voice is an enterprise-grade VoIP business phone system hosted in the cloud, designed to meet the phone system needs of small and medium-sized businesses. According to the vendor, Mango Voice offers a user-friendly interface that allows users to easily configure their phone system. This product...
Recent Reviews
Leaving a review helps other professionals like you evaluate Call Tracking Software
Be the first one in your network to review Mango Voice, and make your voice heard!
Get StartedPricing
Basic
$32.95
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Mango Voice?
Mango Voice is an enterprise-grade VoIP business phone system hosted in the cloud, designed to meet the phone system needs of small and medium-sized businesses. According to the vendor, Mango Voice offers a user-friendly interface that allows users to easily configure their phone system. This product is targeted towards dental practices, businesses in the hospitality industry, small and medium-sized businesses, as well as professional services.
Key Features
Drag & Drop UI: According to the vendor, Mango Voice provides a user-friendly drag and drop interface that allows users to easily customize their call flow, set office hours, and create personalized greetings.
U.S. Support Team: The vendor claims that Mango Voice provides support to its users through a dedicated U.S. support team, available via phone, email, Facebook Messenger, or chat icon on the website.
Go Mobile: Mango Voice offers a mobile app that, according to the vendor, enables users to make and receive calls and text messages from their business number. The app also provides features such as voicemail management, call recordings, and access to personal and company contacts.
Flexible & Fully Customizable Integrations: According to the vendor, Mango Voice seamlessly integrates with users' preferred programs, such as property management software and practice management systems, allowing them to instantly view client information through screen pops and utilize features like smart call routing and click to call.
Call Center Dashboard: Mango Voice provides a call center dashboard that, according to the vendor, allows users to monitor their call center queue in real-time, efficiently manage multiple calls, and gain insights into call volume, wait times, and agent availability.
Built-in Redundancy: Mango Voice's cloud-based phone systems, according to the vendor, offer built-in redundancy to ensure high uptime and reliability. The systems are designed to minimize the risk of service disruptions and provide quick disaster recovery.
Secure eFax: Mango Voice provides a secure eFax feature that, according to the vendor, enables users to securely send and receive faxes through their web app. The transmission of faxes is encrypted via Mango Voice's cloud-based server, ensuring the confidentiality of sensitive information.
Screen Pop: According to the vendor, Mango Voice offers a screen pop feature that instantly displays client information when a call comes in. Users can access details such as customer balances, payment history, and appointments, enhancing the efficiency of customer interactions.
Wake Up Calls: Mango Voice provides a wake-up call feature that, according to the vendor, assists users in efficiently managing wake-up call requests. Users can easily schedule wake-up calls, track their status, and ensure a smooth wake-up call process.
Mango Voice Features
- Supported: Caller ID
- Supported: Call Recording
- Supported: Call Routing
- Supported: Call Tracking Metrics
- Supported: Automated Attendant
- Supported: Call Logging
- Supported: Call Monitoring
- Supported: Call Transfer
- Supported: Employee Directory
- Supported: Mobile Access
- Supported: PBX
- Supported: Voice Mail
- Supported: Automatic Call Distribution
- Supported: Chat/Messaging
- Supported: Computer Telephony Integration
- Supported: Call Center Management
- Supported: Alerts/Notifications
- Supported: Call Conferencing
- Supported: Online Voice Transmission
Mango Voice Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Chromebook |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Mango Voice have reported positive experiences with the service since implementing it. They appreciate the reliability of the system, although there have been occasional glitches and dropped calls. One common use case for Mango Voice is in healthcare settings, where some users have encountered difficulties in hearing their patients. Despite this challenge, many users find the cost of Mango Voice to be lower compared to other options available in the market. However, there have been some inconveniences when trying to contact customer service to change settings.
Despite the overall positive experience with Mango Voice, some users have considered switching to alternative solutions due to the difficulty in hearing their patients. On a more positive note, users find the online website for managing the phones to work well and be easy to use. However, there have been instances where users encountered issues with number porting, resulting in additional charges by their previous carrier for extra months. Users have also expressed a desire for more automated features and local control over phone settings. Lastly, there have been reports of choppy phone connections and voice delays, which can impact user experience.
In summary, Mango Voice has been well-received by users overall with its reliable service and lower cost compared to alternatives. However, difficulties in hearing patients and some inconveniences with customer service and number porting have been reported. Despite these areas for improvement, users generally find the online management website easy to navigate and appreciate the potential for further automation and local control over settings.
Efficient Integration: Many users have praised Mango Voice for its seamless integration with various software systems, including Yapi, Flex, Open Dental, and Legwork. This has allowed them to enhance their workflow, access patient information easily, and streamline their dental practice operations.
User-Friendly Interface: Several reviewers have commended Mango Voice for its user-friendly interface. Users find it easy to navigate the software without spending excessive time learning the features. The intuitive design enables a smooth transition for both new and experienced users.
Responsive Customer Service: The prompt and helpful customer service provided by Mango Voice has received positive feedback from multiple users. Customers appreciate the support team's responsiveness when they encounter any issues or require assistance during the integration process or general usage of the software.
Frequent outages and disruptions: Users have experienced frequent outages and disruptions in the Mango Voice service, leading to unreliable phone lines and dropped calls. Some reviewers have mentioned this issue, highlighting the negative impact it has on their day-to-day operations.
Lack of important features in mobile app: According to one reviewer, the mobile app for Mango Voice lacks important features such as notifications for missed calls and the ability to retrieve voicemails on the mailbox after being heard on the app. This limitation can be frustrating for users who rely heavily on their mobile devices for communication.
Inconsistent audio quality and service interruptions: Reviewers have expressed dissatisfaction with the software's audio quality, noting that call recordings often have sound issues where the other participant's voice is too quiet to hear properly. Additionally, frequent service interruptions and outages make it unpredictable and difficult to use Mango Voice effectively.