Mango Voice

Mango Voice is an enterprise-grade VoIP business phone system hosted in the cloud, designed to meet the phone system needs of small and medium-sized businesses. According to the vendor, Mango Voice offers a user-friendly interface that allows users to easily configure their phone system. This product is targeted towards dental practices, businesses in the hospitality industry, small and medium-sized businesses, as well as professional services.

Key Features

Drag & Drop UI: According to the vendor, Mango Voice provides a user-friendly drag and drop interface that allows users to easily customize their call flow, set office hours, and create personalized greetings.

U.S. Support Team: The vendor claims that Mango Voice provides support to its users through a dedicated U.S. support team, available via phone, email, Facebook Messenger, or chat icon on the website.

Go Mobile: Mango Voice offers a mobile app that, according to the vendor, enables users to make and receive calls and text messages from their business number. The app also provides features such as voicemail management, call recordings, and access to personal and company contacts.

Flexible & Fully Customizable Integrations: According to the vendor, Mango Voice seamlessly integrates with users' preferred programs, such as property management software and practice management systems, allowing them to instantly view client information through screen pops and utilize features like smart call routing and click to call.

Call Center Dashboard: Mango Voice provides a call center dashboard that, according to the vendor, allows users to monitor their call center queue in real-time, efficiently manage multiple calls, and gain insights into call volume, wait times, and agent availability.

Built-in Redundancy: Mango Voice's cloud-based phone systems, according to the vendor, offer built-in redundancy to ensure high uptime and reliability. The systems are designed to minimize the risk of service disruptions and provide quick disaster recovery.

Secure eFax: Mango Voice provides a secure eFax feature that, according to the vendor, enables users to securely send and receive faxes through their web app. The transmission of faxes is encrypted via Mango Voice's cloud-based server, ensuring the confidentiality of sensitive information.

Screen Pop: According to the vendor, Mango Voice offers a screen pop feature that instantly displays client information when a call comes in. Users can access details such as customer balances, payment history, and appointments, enhancing the efficiency of customer interactions.

Wake Up Calls: Mango Voice provides a wake-up call feature that, according to the vendor, assists users in efficiently managing wake-up call requests. Users can easily schedule wake-up calls, track their status, and ensure a smooth wake-up call process.