Name: Mango Voice
Price: 32.95 USD
Author: Mango

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Development

Business Intelligence (BI)

Collaboration

Diagramming

Project Portfolio Management

Supply Chain Management

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Converged Infrastructure

Data Center Infrastructure Management

Data Lakehouse

Data Observability

Data Privacy Management

Database Load Balancing

Ethernet Switches

File Sync and Share

Fraud Detection

Integration Platform as a Service (iPaaS)

License Management

Log Management

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

NoSQL Databases

Packet Analyzer

Password Management System

Remote Support

SOA Governance

Single Sign-On

Smart Contracts

Solid State Drives

Threat Hunting

Threat Intelligence

Virtual Private Cloud (VPC)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Creative Collaboration

Customer Success

Digital Content Creation

Digital Signage

Email Marketing

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales

Construction Management

Equipment Rental

Homeowner's Association (HOA) Management

InsurTech

Insurance Suites

Investment Portfolio Management

Tax Practice Management

Vertical-Specific

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### Call Tracking Features
Users have expressed a mix of feedback regarding Mango Voice's call tracking features. Some users appreciate the ability to record calls and track call history, finding these features beneficial for their business operations. However, there are concerns raised about issues such as dropped calls, delayed notifications, and difficulties with the mobile app affecting the overall user experience. Despite some positive aspects, there seems to be room for improvement in the reliability and functionality of Mango Voice's call tracking features according to user reviews.

### Call Quality and Reliability
Users consistently express frustration with Mango Voice's call quality and reliability. The reviews highlight issues such as dropped calls, unreliable service, inconsistent audio quality, and frequent interruptions. Many users report experiencing difficulties with the phone lines, leading to communication breakdowns and a perception of unreliability. Despite some positive aspects like reliable call logging, the overall consensus seems to lean towards dissatisfaction with the call quality and reliability of Mango Voice.

### Communication Tools and Settings
Users have also expressed frustration with the reliability of Mango Voice's chat feature, noting instances where it appears offline frequently. Additionally, concerns have been raised about the mobile app's lack of notifications and the quality of call recordings. These issues have led some users to question the overall effectiveness of Mango Voice's communication tools and settings in meeting their business needs.

### Customer Service Quality
Users generally praise Mango Voice's customer service quality, highlighting its helpfulness and responsiveness. However, some users have expressed concerns about occasional service disruptions and long wait times for support. Despite these challenges, Mango Voice's customer service quality remains a key aspect that users appreciate for its overall positive impact on their experience with the platform.

### Technical Support and Help
Users consistently praise Mango Voice's exceptional technical support and prompt assistance. While some reviewers express minor concerns about the chat support representatives needing to enhance their personalized approach, the overall sentiment leans towards positive feedback regarding the efficiency and effectiveness of Mango Voice's technical support and help services. Customers appreciate the quick response times and the willingness of the support team to address their needs promptly, contributing to a generally favorable perception of Mango Voice's technical support capabilities.

### User Experience
While some users appreciate the cost-effectiveness of Mango Voice, others express a desire for more automation and local control of settings on their devices. The general sentiment leans towards satisfaction with the user experience, albeit with room for improvement in certain areas.

Mango Voice is an enterprise-grade VoIP business phone system hosted in the cloud, designed to meet the phone system needs of small and medium-sized businesses. According to the vendor, Mango Voice offers a user-friendly interface that allows users to easily configure their phone system. This product is targeted towards dental practices, businesses in the hospitality industry, small and medium-sized businesses, as well as professional services.

## Key Features

**Drag & Drop UI**: According to the vendor, Mango Voice provides a user-friendly drag and drop interface that allows users to easily customize their call flow, set office hours, and create personalized greetings.

**U.S. Support Team**: The vendor claims that Mango Voice provides support to its users through a dedicated U.S. support team, available via phone, email, Facebook Messenger, or chat icon on the website.

**Go Mobile**: Mango Voice offers a mobile app that, according to the vendor, enables users to make and receive calls and text messages from their business number. The app also provides features such as voicemail management, call recordings, and access to personal and company contacts.

**Flexible & Fully Customizable Integrations**: According to the vendor, Mango Voice seamlessly integrates with users' preferred programs, such as property management software and practice management systems, allowing them to instantly view client information through screen pops and utilize features like smart call routing and click to call.

**Call Center Dashboard**: Mango Voice provides a call center dashboard that, according to the vendor, allows users to monitor their call center queue in real-time, efficiently manage multiple calls, and gain insights into call volume, wait times, and agent availability.

**Built-in Redundancy**: Mango Voice's cloud-based phone systems, according to the vendor, offer built-in redundancy to ensure high uptime and reliability. The systems are designed to minimize the risk of service disruptions and provide quick disaster recovery.

**Secure eFax**: Mango Voice provides a secure eFax feature that, according to the vendor, enables users to securely send and receive faxes through their web app. The transmission of faxes is encrypted via Mango Voice's cloud-based server, ensuring the confidentiality of sensitive information.

**Screen Pop**: According to the vendor, Mango Voice offers a screen pop feature that instantly displays client information when a call comes in. Users can access details such as customer balances, payment history, and appointments, enhancing the efficiency of customer interactions.

**Wake Up Calls**: Mango Voice provides a wake-up call feature that, according to the vendor, assists users in efficiently managing wake-up call requests. Users can easily schedule wake-up calls, track their status, and ensure a smooth wake-up call process.

Efficient Integration: Many users have praised Mango Voice for its seamless integration with various software systems, including Yapi, Flex, Open Dental, and Legwork. This has allowed them to enhance their workflow, access patient information easily, and streamline their dental practice operations.

User-Friendly Interface: Several reviewers have commended Mango Voice for its user-friendly interface. Users find it easy to navigate the software without spending excessive time learning the features. The intuitive design enables a smooth transition for both new and experienced users.

Responsive Customer Service: The prompt and helpful customer service provided by Mango Voice has received positive feedback from multiple users. Customers appreciate the support team's responsiveness when they encounter any issues or require assistance during the integration process or general usage of the software.

Frequent outages and disruptions: Users have experienced frequent outages and disruptions in the Mango Voice service, leading to unreliable phone lines and dropped calls. Some reviewers have mentioned this issue, highlighting the negative impact it has on their day-to-day operations.

Lack of important features in mobile app: According to one reviewer, the mobile app for Mango Voice lacks important features such as notifications for missed calls and the ability to retrieve voicemails on the mailbox after being heard on the app. This limitation can be frustrating for users who rely heavily on their mobile devices for communication.

Inconsistent audio quality and service interruptions: Reviewers have expressed dissatisfaction with the software's audio quality, noting that call recordings often have sound issues where the other participant's voice is too quiet to hear properly. Additionally, frequent service interruptions and outages make it unpredictable and difficult to use Mango Voice effectively.

Users of Mango Voice have reported positive experiences with the service since implementing it. They appreciate the reliability of the system, although there have been occasional glitches and dropped calls. One common use case for Mango Voice is in healthcare settings, where some users have encountered difficulties in hearing their patients. Despite this challenge, many users find the cost of Mango Voice to be lower compared to other options available in the market. However, there have been some inconveniences when trying to contact customer service to change settings.

Despite the overall positive experience with Mango Voice, some users have considered switching to alternative solutions due to the difficulty in hearing their patients. On a more positive note, users find the online website for managing the phones to work well and be easy to use. However, there have been instances where users encountered issues with number porting, resulting in additional charges by their previous carrier for extra months. Users have also expressed a desire for more automated features and local control over phone settings. Lastly, there have been reports of choppy phone connections and voice delays, which can impact user experience.

In summary, Mango Voice has been well-received by users overall with its reliable service and lower cost compared to alternatives. However, difficulties in hearing patients and some inconveniences with customer service and number porting have been reported. Despite these areas for improvement, users generally find the online management website easy to navigate and appreciate the potential for further automation and local control over settings.

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CallRail offers phone call tracking, recording and analytics.

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Call tracking software tracks the source of inbound phone calls and provides call intelligence to marketers to drive inbound calls and optimize conversion to sales.

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Mango Voice

Overview

What is Mango Voice?