CTM vs. U-Analyze

CTM

14 Reviews and Ratings

U-Analyze

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CTM	Score10 out of 10	Small Businesses (1-50 employees)	CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.	$79 per month
U-Analyze	N/A	N/A	U-Analyze, from Uniphore, is a post-interaction analytics tool. It enables call and contact center agents to analyze large volumes of customer interactions across digital channels. The vendor aims to help automate call quality management, extract actionable insights from customer conversations, help drive agent compliance, and improve overall agent performance and productivity.	N/A

Pricing

CTM

U-Analyze

Marketing Lite: $79
per month
Marketing Pro: $179
per month
Sales Engage: $329
per month
Enterprise: $1999
per month

No answers on this topic

Pricing Offerings
CTM	U-Analyze
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Optional

No setup fee

All plans include unlimited users at no extra cost, while Marketing Pro and higher also include sub-accounts for agencies and multi-location businesses. Discounts of up to two months free for annual agreements.

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Community Pulse
Key User Insights
	CTM	U-Analyze
Considered Both Products	CTM No answer on this topic	Uniphore No answer on this topic
	Would buy again
	100% Would buy again 9 Answers	No answers on this topic
	Delivers good value for the price
	100% Delivers good value for the price 9 Answers	No answers on this topic
	Happy with the feature set
	100% Happy with the feature set 9 Answers	No answers on this topic
	Lived up to sales and marketing promises
	100% Lived up to sales and marketing promises 7 Answers	No answers on this topic
	Implementation went as expected
100% Implementation went as expected 8 Answers	No answers on this topic

Best Alternatives
	CTM	U-Analyze
Small Businesses	Invoca Score9.9 out of 10	Invoca Score9.9 out of 10
Medium-sized Companies	CallRail Score9.1 out of 10	CallRail Score9.1 out of 10
Enterprises	Invoca Score9.9 out of 10	Invoca Score9.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CTM	U-Analyze
Likelihood to Recommend	10.0 (9 ratings)	- (0 ratings)

User Testimonials
	CTM	U-Analyze
Likelihood to Recommend	CTM [CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform. Incentivized Verified User Read full review	Uniphore No answers on this topic
Pros	CTM Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software. Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization. Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate. Cost is well worth what you get from the software. Incentivized Verified User Read full review	Uniphore No answers on this topic
Cons	CTM Can get pricy. More complex integrations may need professional services. No push notifications for incoming SMS on mobile app (non agent). Incentivized Marvin Leininger Founder, CEO Read full review	Uniphore No answers on this topic
Alternatives Considered	CTM CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS. Incentivized Earl Minney Admissions Counselor Read full review	Uniphore No answers on this topic
Return on Investment	CTM Fits nicely into the % of budget dedicated to Analytics CallTrackingMetrics is our system of truth for source of calls for Local Service business CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor Incentivized Christopher R. Chaput Founder Read full review	Uniphore No answers on this topic
ScreenShots	CTM Screenshots