Capsule CRM vs. RedHorse CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Capsule CRM
Score 8.7 out of 10
N/A
Capsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.
$18
per month per user
RedHorse CRM
Score 8.0 out of 10
Small Businesses (1-50 employees)
RedHorse CRM is an all-in-one CRM for small businesses with end-to-end business management. This solution includes Quoting, Customer Service, Project Management, QuickBooks integration, Campaign Management, Constant Contact integration, Credit Card Processing. It is a completely configurable on-premise windows application that includes a mobile version for phone or web.
$9
Per Seat per Month
Pricing
Capsule CRMRedHorse CRM
Editions & Modules
Professional
$18
per month per user
Teams
$36
per month per user
Enterprise
$54
per month per user
RedHorse CRM Core Edition
$9
Per Seat per Month
RedHorse Mobile
$10
Per Seat per Month
RedHorse CRM Essential Edition
$29
Per Seat per Month
RedHorse CRM Complete Edition
$44
Per Seat per Month
Offerings
Pricing Offerings
Capsule CRMRedHorse CRM
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
More Pricing Information
Features
Capsule CRMRedHorse CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Capsule CRM
8.2
15 Ratings
RedHorse CRM
9.1
1 Ratings
Customer data management / contact management8.415 Ratings9.11 Ratings
Workflow management8.613 Ratings9.11 Ratings
Territory management7.68 Ratings9.11 Ratings
Opportunity management8.215 Ratings9.11 Ratings
Integration with email client (e.g., Outlook or Gmail)8.814 Ratings9.11 Ratings
Contract management8.312 Ratings9.11 Ratings
Quote & order management8.011 Ratings9.11 Ratings
Interaction tracking7.413 Ratings9.11 Ratings
Channel / partner relationship management8.811 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Capsule CRM
8.5
10 Ratings
RedHorse CRM
8.2
1 Ratings
Case management8.68 Ratings9.11 Ratings
Call center management8.47 Ratings6.41 Ratings
Help desk management8.48 Ratings9.11 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Capsule CRM
8.7
11 Ratings
RedHorse CRM
8.6
1 Ratings
Lead management8.810 Ratings8.21 Ratings
Email marketing8.69 Ratings9.11 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Capsule CRM
8.1
14 Ratings
RedHorse CRM
9.1
1 Ratings
Task management8.412 Ratings9.11 Ratings
Billing and invoicing management8.210 Ratings9.11 Ratings
Reporting7.812 Ratings9.11 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Capsule CRM
8.4
14 Ratings
RedHorse CRM
7.3
1 Ratings
Forecasting8.412 Ratings8.21 Ratings
Pipeline visualization8.214 Ratings4.51 Ratings
Customizable reports8.611 Ratings9.11 Ratings
Customization
Comparison of Customization features of Product A and Product B
Capsule CRM
8.2
13 Ratings
RedHorse CRM
8.6
1 Ratings
Custom fields8.013 Ratings9.11 Ratings
Custom objects7.811 Ratings9.11 Ratings
Scripting environment8.68 Ratings9.11 Ratings
API for custom integration8.210 Ratings7.31 Ratings
Security
Comparison of Security features of Product A and Product B
Capsule CRM
8.2
11 Ratings
RedHorse CRM
9.1
1 Ratings
Single sign-on capability8.010 Ratings00 Ratings
Role-based user permissions8.411 Ratings9.11 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Capsule CRM
7.9
12 Ratings
RedHorse CRM
6.4
1 Ratings
Social data8.112 Ratings6.41 Ratings
Social engagement7.711 Ratings6.41 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Capsule CRM
8.1
11 Ratings
RedHorse CRM
6.8
1 Ratings
Marketing automation8.411 Ratings9.11 Ratings
Compensation management7.89 Ratings4.51 Ratings
Platform
Comparison of Platform features of Product A and Product B
Capsule CRM
7.9
12 Ratings
RedHorse CRM
7.3
1 Ratings
Mobile access7.912 Ratings7.31 Ratings
User Ratings
Capsule CRMRedHorse CRM
Likelihood to Recommend
8.7
(15 ratings)
9.1
(1 ratings)
Usability
8.7
(4 ratings)
-
(0 ratings)
Support Rating
8.7
(4 ratings)
-
(0 ratings)
User Testimonials
Capsule CRMRedHorse CRM
Likelihood to Recommend
Zestia
It is difficult to beat the simplicity of use and design of Capsule CRM. Add to the fact that they offer the best free plan which is great to sign up our clients with so that they can see how valuable having a CRM is. Getting newbies to use CRM with ease helps us with our CRM projects and to sign up more clients seamlessly. Hence, it is perfect place to start with for a small business. Based on feedback from clients, who already have some premium apps to manage their sales and work orders, it can get tricky to integrate them with Capsule CRM and hence it's not that favourable in the complex IT solution use case for specific clients. Support is through messages only and it can get a bit frustating if one is in a hurry to get the setup done. It's preferred to take your time and raise support tickets as and when necessary.
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RedHorse Systems
RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
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Pros
Zestia
  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
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RedHorse Systems
  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
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Cons
Zestia
  • Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
  • It needs to improve the user interface and make it more productive especially on the calendar view.
  • The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
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RedHorse Systems
  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
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Usability
Zestia
As a well-rounded business tool, Capsule CRM is an excellent choice. It fulfills our requirements and aids in the operation of our business. One of the most effective tools for managing our business solutions and supply chains is adding this tool to our system to see the fantastic results of effective management. Capsule CRM could try and see what they're offering to get the best results.
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RedHorse Systems
No answers on this topic
Support Rating
Zestia
Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
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RedHorse Systems
No answers on this topic
Alternatives Considered
Zestia
We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.
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RedHorse Systems
As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize. RedHorse provides the best of both along with the ease of use and non-complex customization.
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Return on Investment
Zestia
  • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
  • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
  • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
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RedHorse Systems
  • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
  • Information is always available and the system is quick so our team and our clients appreciate the application.
  • Quoting a client is a breeze and the system is flexible.
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