TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Capterra

    Score8.4 out of 10
    N/ACapterra is a technology review platform that connects sellers of B2B software to potential buyers. Capterra also offers account management features and review generation for vendors.N/A

    Upsource

    Score8 out of 10
    N/AN/AN/A
    Pricing
    CapterraUpsource
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CapterraUpsource
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    CapterraUpsource
    Considered Both Products
    Capterra
    No answer on this topic
    JetBrains
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    No answers on this topic
    Best Alternatives
    CapterraUpsource
    Small Businesses
    SourceForge
    Score9.9 out of 10
    Beyond Compare
    Score9.3 out of 10
    Medium-sized Companies
    SourceForge
    Score9.9 out of 10
    Beyond Compare
    Score9.3 out of 10
    Enterprises
    No answers on this topic
    Beyond Compare
    Score9.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CapterraUpsource
    Likelihood to Recommend
    8.5
    (8 ratings)
    8.0
    (1 ratings)
    Usability
    9.9
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    CapterraUpsource
    Likelihood to Recommend
    Capterra
    Capterra is best suited for anyone, from business owners looking to upgrade new system software at work to someone looking for reliable internet security at home, Capterra will assist in your decision. It may be less appropriate for anything outside of software, I.E. Medical advice. But if you need help with choosing products for your small business management, this is it.
    Incentivized
    Read full review
    JetBrains
    Upsource is the best review tool we've found but it still has some flaws. Notably, it makes reviewing small and quick changes less convenient than they need to be, and diff viewing (especially collaboratively) can be tedious.
    It does handle larger, iterative reviews well. Especially when using a feature branch, Upsource will track that branch and automatically add all commits to the review. You can then review the branch as a whole, or look at a subset of diffs.
    Incentivized
    Read full review
    Pros
    Capterra
    • Reviews
    • Great SEO and online presence
    • Highly respected place for reviews
    • Great product review and methodology
    • Very usable site
    • Great listing feature
    • Great PPC feature if needed
    Incentivized
    Read full review
    JetBrains
    • Automatically watch git repositories
    • Track all commits in a branch in a single commit
    • Integrates with build server to report build status of specific commits when looking at reviews/commits
    • Integrates with JetBrains IDEs
    • Ability for reviewers to add comments inline and require comments to be resolved before approval
    • Built in diff viewer, both stacked and side-by-side
    Incentivized
    Read full review
    Cons
    Capterra
    • It's not so clear when product reviews are being sponsored
    • You can offer more sorting options like by price or number of reviews
    • Sometimes I wonder if reviews are sponsored by the organization. If that's the case perhaps make it more clear. People would like to know if the review is potentially biased.
    Incentivized
    Read full review
    JetBrains
    • Creating and closing reviews isn't as quick as it could be. You must create a review, assign reviewers, approve and close. I wish there would be a quick review-approve-close for a commit where the change is simple and doesn't require multiple review iterations.
    • Web based interface can be clunky, especially when looking at big diffs side-by-side
    • JetBrains IDE integration is somehow less convenient than going using it in browser.
    Incentivized
    Read full review
    Usability
    Capterra
    Its a simple and easy to use tool, you can get set-up and your product published very quickly - its also copies this information to its other review sites. If you have a SaaS product, it should be on your list to sort your Capterra listing out.
    Incentivized
    Read full review
    JetBrains
    No answers on this topic
    Alternatives Considered
    Capterra
    Very well. It is a lot more niche and bespoke to what we need and are looking for. Trustpilot is very broad and not focused on the digital industries so the results were vague and not constructive to us making decisions. Often Trustpilot reviews were weak in fulling assessing positives and negatives, and was only used to critique customer service of platforms.
    Read full review
    JetBrains
    Compared to the other tools we evaluated, Upsource was the only tool that allowed distinct reviews without needing explicit pull requests while still being able to go in-depth when required. The diff viewer is serviceable and better than the alternatives, as well, especially the side-by-side viewer.
    Incentivized
    Read full review
    Return on Investment
    Capterra
    • Capterra has saved me money by helping me choose products that don't allow you to try before you buy.
    • I love the honest customer reviews from verified users.
    • It's free!
    Incentivized
    Read full review
    JetBrains
    • Increased our code base quality
    • Reduced the number of bugs found after deployment (bugs are found in review and fixed before deploy)
    • Improved knowledge sharing
    Incentivized
    Read full review
    ScreenShots