Carbon Black App Control is an application control product, used to lock down servers and critical systems, prevent unwanted changes and ensure continuous compliance with regulatory mandates.
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LogMeIn Rescue
Score8.2 out of 10
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LogMeIn Rescue is an enterprise remote support solution that provides IT helpdesks and customer support organizations with the ability to remotely access, diagnose, and resolve issues across endpoint devices. The platform includes in-session diagnostic tools, security controls, and workflow configuration features. The solution is utilized by IT help desks, global enterprises, Business Process Outsourcers (BPOs), and Managed Service Providers (MSPs). It is designed to support…
$149
per month
Pricing
Carbon Black App Control
LogMeIn Rescue
Editions & Modules
No answers on this topic
Remote Device Support
$149
per month per seat
Rescue Enterprise
Contact Sales
Offerings
Pricing Offerings
Carbon Black App Control
LogMeIn Rescue
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
Contact sales for Enterprise pricing. A discount is available for annual billing.
Cb Protect is best suited somewhere where you want to maximize the lockdown of workstations. So moving past no local admin rights to blocking specific applications and peripherals. The idea would be to have a list of applications you want to run, and then anything else is not able to be used. As stated prior, if you have a very fluid environment where you are having all sorts of new applications installed frequently (I feel for you!!) this is still do-able, but it misses the general idea. I think especially in environments that are more sensitive to new applications, like banks, healthcare systems etc, this is a good fit. The ability to look at application levels, drift, unapproved software etc is very useful.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This remote support tool is essential for the IT environment and is a must-have compared to other applications. From my point of view, it's well suited: it's easy to use, access, and transfer data, and it reduces time and workload. Occasionally, it is unstable and freezes due to network issues, and session quality can be affected. Overall Works best for IT organizations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
By default it would be good to have clipboard sync enabled - disabled instead. So difficult when copying from my computer doesn’t work because of an agent sharing the connection and it will not let us copy information into the client’s computer.
Copying into excel is difficult. It will deselect things that you have highlighted when copying.
Would be nice to make the hierarchy easier when sharing files between clients and us.
Logging into certain environments can be challenging and require customers to be fairly techy to be able to understand how to get logged into client’s computers.
Sometimes login is pretty unstable on certain internet connections even though they are fine when they use team viewer with their IT.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Since we have not had anything other than a couple minor hiccups with LogMeIn Rescue and due to the overwhelming success we have had in implementing as well as utilizing LogMeIn Rescue, I cannot see any reason why would consider looking elsewhere. Overall, we have been highly satisfied with LogMeIn Rescue and have no intentions of making a switch.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
LogMeIn allows end users the ability to get help when they are needing it and scheduling it at a time that is optimal pretty much world wide with good connectivity. This can be accomplished when they are a cafeteria if they do not have a suitable internet connection affording them good support.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have never had to access support because the software has always worked as expected. It is great to have a software vendor from whom we know we will have no issue with glitches or incompatibility. We do know, however, that if we did have an issue, we would have our issue resolved quickly.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The big difference between Protect and Barkly/AMP is how exactly it goes about what it's doing. Protect is application whitelisting and program reputation. So the way it's protecting you is using a proprietary reputation service, and hash values to identify applications, and then hitting a list of whitelisted programs to decide if you are able to run that or not, based on the policy you are in. There is a LOT of value in that. We actually are working on transitioning to Cisco Advanced Malware Protection (AMP). The main reason is cost (about the same cost as Cb Protect, but with (most of) the featureset of all 3 Carbon Black products for less than 1/3 of the total spend. AMP works differently, looking at a reputation service powered by Cisco's Talos cloud. You don't really have application whitelisting, but that also reduces how many "requests" you get for applications. So I'll have to find a different way to do whitelisting and USB blocking and the like, but I'm getting more visibility across my network and also built in antivirus (TETRA engine - ClamAV with some work). Barkly is an add that we are looking to put in as it looks at behavior of programs. So specifically it watches for privilege elevation and the like. Thus far all the big name problem children (WannaCry, other ransomware problems) have been caught natively in Barkly day 0.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Teams is less secure and poses a higher risk of exposing tech Support and clients to additional sharing of info, i.e., face and personal email addresses; however, Teams is used when the client has a firewall that prevents rescue and no IT support nearby to bypass or enter the firewall password.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
The administrative process has been made more efficient by the ability to remotely log into servers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
