LogMeIn Rescue is a great service with some minor issues
July 09, 2025

LogMeIn Rescue is a great service with some minor issues

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We use LogMeIn Rescue to log into client’s computers and guide them when they are having issues locating things. View errors on their machines and fix items in the software or on their computers when they have issues that need to be rectified. LogMeIn Rescue helps us to do these things pretty easily.

Pros

  • Simple to take videos of issues
  • Easy to get to the task manager
  • Helping clients get to it works most of the time
  • Works well for businesses

Cons

  • By default it would be good to have clipboard sync enabled - disabled instead. So difficult when copying from my computer doesn’t work because of an agent sharing the connection and it will not let us copy information into the client’s computer.
  • Copying into excel is difficult. It will deselect things that you have highlighted when copying.
  • Would be nice to make the hierarchy easier when sharing files between clients and us.
  • Logging into certain environments can be challenging and require customers to be fairly techy to be able to understand how to get logged into client’s computers.
  • Sometimes login is pretty unstable on certain internet connections even though they are fine when they use team viewer with their IT.
  • This has helped to provide us with a functional way to help clients use the software we provide.
  • LogMeIn Rescue helps to transfer sensitive data to clients machines directly instead of emailing the information.
  • Helps us document issues and record videos of things happening that are hard to prove to development
  • Sometimes LogMeIn Rescue closes out or will not allow you to login to a computer but works on another day without an issue. This is difficult for clients to understand and causes friction with relationships
End user it is fairly easy but can be challenging for non tech savvy people. For technically minded people it is fine but can be challenging.
Helps provide a way to send information from us to clients and vice versa without emailing that information. Providing a way for our business to organize multiple workstations at the same time and fix issues subsequently. In addition, knowing that the website is easy to get to (though there are a lot of look alike ones out there on Google.
Experience with multiple companies dealing with log me in since 2013. It has been pretty reliable and data breaches haven’t been the way of this company.
This has been nice to see over the years. The updates have helped to provide a great feel for the app and when you have problems you let the end user know. There are a lot of nice features like choosing where video files are stored. Or customizing what happens with the desktop when viewing.
It was selected because that is what is easiest for the business needs and how we interact with our clients. The others didn’t provide a seamless way to provide support while keeping the price low.

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue again?

Yes

Most of the time it is great. Sometimes with iPads it is not great or too expensive for orgs to pay for an option to allow iPads to be logged into along with computers and windows computer tablets. When needing to view something a client is talking about. It is great to use login to understand the issue and possibly fix any issues we need.

LogMeIn Rescue Feature Ratings

Remote Administration
7.4
Screen sharing
7
File transfer
7
Instant message
8
Over-the-Internet remote session
6
Remote management of servers & workstations
7
Session record
8
Multi-platform remote control
9

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