Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CCH Axcess
Score 5.6 out of 10
N/A
Wolters Kluwer offers CCH Axcess, a modular cloud-based tax preparation, compliance, and workflow management solution.N/A
Vertex
Score 8.4 out of 10
N/A
Vertex combines tax research with technology to improve tax accuracy and consistency on sales and purchase transactions. The automation aims to support high volume and complex transactions at speed and scale to streamline internal processes and improve audit performance. Integrations to ERP, e-commerce, procurement, and other billing systems enables a single tax engine to seamlessly support a growing business. In addition to tax determination, Vertex provides tools and services to automate and…N/A
Pricing
CCH AxcessVertex
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CCH AxcessVertex
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CCH AxcessVertex
Type of tax
Comparison of Type of tax features of Product A and Product B
CCH Axcess
-
Ratings
Vertex
8.8
122 Ratings
4% above category average
Sales and Use Taxes00 Ratings9.4120 Ratings
Cross-border Taxes00 Ratings9.837 Ratings
VAT / GST Taxes00 Ratings8.956 Ratings
Energy and Fuel Taxes00 Ratings7.311 Ratings
Tax Reporting & Compliance
Comparison of Tax Reporting & Compliance features of Product A and Product B
CCH Axcess
-
Ratings
Vertex
8.5
117 Ratings
2% above category average
Geolocation for Tax Assessment00 Ratings9.485 Ratings
3rd-Party Software Integrations00 Ratings7.380 Ratings
Tax Data Reporting00 Ratings9.1103 Ratings
Compliance Administration Management00 Ratings9.174 Ratings
Tax Exemption Processing00 Ratings8.386 Ratings
Tax Document Management00 Ratings9.169 Ratings
Complex Tax Scenario Management00 Ratings7.181 Ratings
Best Alternatives
CCH AxcessVertex
Small Businesses
Dext Prepare (with Receipt Bank)
Dext Prepare (with Receipt Bank)
Score 9.1 out of 10
Canopy
Canopy
Score 9.5 out of 10
Medium-sized Companies
Vertex
Vertex
Score 8.4 out of 10
LOVAT
LOVAT
Score 10.0 out of 10
Enterprises
Vertex
Vertex
Score 8.4 out of 10
ADP SmartCompliance
ADP SmartCompliance
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CCH AxcessVertex
Likelihood to Recommend
1.6
(5 ratings)
8.7
(147 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(18 ratings)
Usability
-
(0 ratings)
8.7
(43 ratings)
Availability
-
(0 ratings)
8.3
(7 ratings)
Performance
-
(0 ratings)
8.2
(7 ratings)
Support Rating
-
(0 ratings)
9.1
(23 ratings)
In-Person Training
-
(0 ratings)
8.6
(3 ratings)
Online Training
-
(0 ratings)
9.6
(3 ratings)
Implementation Rating
-
(0 ratings)
7.5
(15 ratings)
Configurability
-
(0 ratings)
7.0
(78 ratings)
Ease of integration
-
(0 ratings)
8.0
(5 ratings)
Product Scalability
-
(0 ratings)
8.0
(37 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(18 ratings)
Vendor pre-sale
-
(0 ratings)
7.4
(12 ratings)
User Testimonials
CCH AxcessVertex
Likelihood to Recommend
Wolters Kluwer
If you have a pro that uses the software then you should be fine. If you are using the software and need any support from THEIR customer support people or dedicated rep, be prepared to be frustrated! Horrible Customer Service but it is due to Wolters Kluwer not caring and purchasing various tax products but not having the ethics to make sure they are properly trained or overwhelmed
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Vertex Inc.
Vertex is pretty diverse in that it can support large or small organizations. If you're looking for a robust tax calculation engine then Vertex is a great option. It offers the sales and use tax calculations, reporting that supports all tax types and that can be used organization wide, and the ability to prepare the required sales tax returns. They keep up on all the tax rules so you don't have to and their customer service is good as well. At this point I've not found a reason that it wouldn't be suited in a tax environment.
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Pros
Wolters Kluwer
  • Customer Service
  • Organization
  • Knowledge
Read full review
Vertex Inc.
  • Vertex does a great job of building in-house industry expertise (leasing in our case) so they truly understand the tax technical and compliance obstacles we face day to day.
  • Vertex actively solicits for and responds to customer feedback on development and product roadmap suggestions. The Leasing users group is an example where Vertex takes an active role in communicating with and taking feedback from our industry.
  • Vertex tax updates are very timely and thorough, which makes the compliance process less stressful for our team.
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Cons
Wolters Kluwer
  • Billing issues.
  • Customer service.
  • Deceptive information provided when placing order. Then turn around and said that’s not right.
  • Ability to listen to customers.
  • Sales rep doesn’t know what client ordered.
  • Reps who don’t care.
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Vertex Inc.
  • Reporting: Vertex VAT Compliance is not fully ready to support all EU country's requirements.
  • Data storage.
  • Online reporting in VVC: many countries require to report VAT Declaration in an electronic way. This function is still missing for some of the countries from VVC.
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Likelihood to Renew
Wolters Kluwer
No answers on this topic
Vertex Inc.
We are satisfied with the overall performance of Vertex. The software has provided my company with many efficiencies. We have shorted our audits and found that many audits are happy that we are using Vertex to calculate our taxes. We no longer need to worry about updating our rates each month since Vertex sends us a file to upload
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Usability
Wolters Kluwer
No answers on this topic
Vertex Inc.
We have very complicated tax rules for our business, which took some time to set up in Vertex's software, but now it is running almost perfectly smoothly, but there are still sales orders that we need to go in and check the difference in sales tax since we are using two different systems. Without being in two different systems I wouldn't see any need for manual adjustments to sales orders
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Reliability and Availability
Wolters Kluwer
No answers on this topic
Vertex Inc.
I have always felt VERTEX support was available when needed, and I have felt comfortable calling in some heavy hitters when needed
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Performance
Wolters Kluwer
No answers on this topic
Vertex Inc.
Our Vertex performance is good, although we are now experiencing Error 502 when adding additional data points to our transaction tester single tests. At Exchange, I was told to reach out to support....that most likely the On Demand system needed some additional CPU resource added. I have a currently open ticket, that has not yet been fixed on this matter
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Support Rating
Wolters Kluwer
No answers on this topic
Vertex Inc.
I cannot speak from personal experience, but our IT staff has found contacting Vertex support staff to be challenging. One coworker has gone through several support tickets because he was an unrecognized contact. He has also expressed frustration that communication with support staff is conducted solely by email, drawing out issues over an extended length of time that could be more easily resolved by a brief phone call.
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In-Person Training
Wolters Kluwer
No answers on this topic
Vertex Inc.
By training I'm referring to our engagement with Vertex Consulting's professional services group. Each person on the engagement had prior leasing industry tax experience and most if not all used O Series before joining Vertex. Consultants with industry specific tax experience provide so much more than just "training". They are able to engage in deep tax technical discussions with actual experience while in private practice. This coupled with having visibility to how numerous other leasing peers approach similar tax issues is a huge plus on top of the standard training.
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Online Training
Wolters Kluwer
No answers on this topic
Vertex Inc.
Vertex has offered multiple webinars for the products we have purchased that are informative and helpful. I've also attended a few of the Vertex annual conferences where I was able to strength my knowledge of Vertex. I also found that their online library and videos can be helpful in resolving issues and answering questions.
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Implementation Rating
Wolters Kluwer
No answers on this topic
Vertex Inc.
The implementation is challenging, make no mistake but will provide much value over time. Make sure you have full support of IT and your major stakeholders in your company. I found that while many people claimed to understand tax was important, they had no idea how deep tax in entrenched throughout the lease life cycle.
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Alternatives Considered
Wolters Kluwer
Customer service is horrible for Axcess and getting bad for ATX. Wolters Kluwer has purchased these software products
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Vertex Inc.
For Sales tax many years ago I had used a product called Alternadev. It probably doesn't even exist anymore. It was created in someones kitchen and there wasn't much support. Other than that for sales tax I have only used Vertex. I have used ONESOURCE but that was for property tax
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Scalability
Wolters Kluwer
No answers on this topic
Vertex Inc.
There needs to be a time-consuming setup both in the Enterprise Resource Platform and in Vertex and the related tools as well but once this is all established, Vertex is very proficient at calculating Sales and Use Tax in the USA and in Canada with GST/HST, as well as several of the provinces where we are located. As we added plants in different jurisdictions via greenfield expansion and aquisition, Vertex was able to integrate those as long as the tax department is fully informed of the system.
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Return on Investment
Wolters Kluwer
No answers on this topic
Vertex Inc.
  • We use Vertex on a monthly basis to see if tax has been over-accrued or over-charged on invoices. We do save tax every month using the tool. Not at liberty to share too much more - the technology does assist the human efforts.
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ScreenShots

Vertex Screenshots

Screenshot of Vertex dashboard