Likelihood to Recommend CD2 Learning is a great fit for any organization wanting to help develop online training resources as well as online assessment and data analytics. CD2 Learning would not be a great fit for an organization wanting to do a lot of custom development to create a platform from scratch.
Read full review Paycom (Perry Watson) has been the most reliable one-on-one person that I, in 33 years, have ever had to work with. Paycom's platform is great, user-friendly, and easy to explain to employees who are not tech-savvy. Employees love the part where they get to see their check and approve it before they ever receive it. Our company is very different, and Paycom has helped me build a system where it is going to save time and money going forward.
Read full review Pros The ability to restrict and customise the security preferences to ensure the system remains standardised. The phone customer support is good because you can get through to someone when it is really urgent. A lot of the interface is customisable as well, so you can change the look and feel yourself. Read full review Customer Support- Jaco Lau and Jeff Sullins have been highly responsive to all of our needs and customizations Customization capabilities - we have had to build an End-To-End performance management system that now fits and meets our needs Functionality - the tools and intuitive use of Paycom makes for a great user-experience. Our employees are already embracing it and have expressed gratitude for moving to this new platform. Read full review Cons There are times we wish CD2 Learning had additional resources to help address any issues that pop up within our platform in a more timely manner. CD2 Learning does not do a lot of custom development for each client. There are times we wish we could more easily alter aspects of the CD2 Learning platform to better fit our needs. CD2 Learning works in "sprints". Therefore, if an issue does not get included in the sprint, it can take some time before it is addressed. Read full review Update alert system for employees. When and employee misses a clock in so he/she requests a missed punch correction, the alert saying missed punch will continue to pop up at the employee until a manager approves said punch request. It confuses employees and makes them think they didn't request the punch so they do it again. It should not keep alerting said employee if he/she made a change to fix it. If anything, it should alert the manager until said requests are approved and/or denied. Provide the employees pay rate in the edit grid layout section of payroll Read full review Likelihood to Renew We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
Read full review Usability Terrible to use for administrators. Hard to find the function you are looking for and over complicated
Read full review The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Read full review Reliability and Availability They are very dependable and I have never experience any outages
Read full review Performance It is a solid product and was out first payroll software that we have used
Read full review Support Rating Our TSR has been wonderful to work with. Every step of the way he was quick to respond and answer any questions we had. I knew I could reach him at any time (day or night) and he would be available to assist. Implementing a new HRIS system is obviously a huge task and I contribute all our success to our rep Kurt! Of course, with any implementation, there were bumps along the way and issues. But I always knew we would work as a team to get those issues figured out. Working in the Paycom system has been smooth and easy to learn and I enjoy the employee self-service interface. Our managers have had positive things to say and are all excited about the changes we have been able to make to our organization due to Paycom being implemented.
Read full review In-Person Training They were a sales person and not really a good trainer.
Read full review Online Training All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Read full review Implementation Rating Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Read full review Alternatives Considered Before going with CD2 Learning, we looked at using Cornerstone for our services. We found Cornerstone was considerably more expensive than CD2 Learning. Additionally, we were always very impressed with the people at CD2 Learning, which continues to be a great strength for them. Their people are wonderfully caring, supportive, and collaborative.
Read full review Paycom's customer service model surpasses ADP's by leaps and bounds. I went from spending significant amounts of time on the phone with ADP customer service to contacting my Paycom specialist on as needed basis. Paycom is also far more intuitive to use that
ADP Workforce Now and I have much more control in the system than I did previously. Paycom's reporting capabilities are also outstanding in comparison to ADP's. The system as a whole is overall a superior product in comparison to what we utilized previously
Read full review Scalability They are not able to meet our current needs
Read full review Return on Investment Better trained people, more efficient Less time to assign training, cost efficient Read full review Saved time, 2 person HR department so time is limited. With reduced time for onboarding we have been able to focus on other areas. Improved employee satisfaction- employees enjoy the ease of use of the system and the ability to use on their phones. Reduced background check/drug screening costs- prior providers were absorbent in the amount we paid compared to Paycom. Read full review ScreenShots