Celayix vs. SherpaDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Celayix
Score 8.7 out of 10
N/A
Celayix is a workforce management software solution offered by Celayix, Inc.
$4
per month
SherpaDesk
Score 8.2 out of 10
Mid-Size Companies (51-1,000 employees)
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.
$0
per agent
Pricing
CelayixSherpaDesk
Editions & Modules
No answers on this topic
1st Tech Free
$0
per agent
Adventure Package
$39
per agent
Offerings
Pricing Offerings
CelayixSherpaDesk
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CelayixSherpaDesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Celayix
-
Ratings
SherpaDesk
8.5
3 Ratings
5% above category average
Organize and prioritize service tickets00 Ratings9.12 Ratings
Subscription-based notifications00 Ratings9.11 Ratings
ITSM collaboration and documentation00 Ratings6.82 Ratings
Ticket creation and submission00 Ratings8.93 Ratings
Ticket response00 Ratings8.93 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Celayix
-
Ratings
SherpaDesk
7.3
1 Ratings
9% below category average
External knowledge base00 Ratings5.51 Ratings
Internal knowledge base00 Ratings9.11 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Celayix
-
Ratings
SherpaDesk
9.1
2 Ratings
13% above category average
Customer portal00 Ratings9.12 Ratings
Email support00 Ratings9.12 Ratings
Help Desk CRM integration00 Ratings9.11 Ratings
Best Alternatives
CelayixSherpaDesk
Small Businesses
Justworks Hours
Justworks Hours
Score 9.1 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.4 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 8.5 out of 10
SAP Service Cloud
SAP Service Cloud
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CelayixSherpaDesk
Likelihood to Recommend
8.6
(4 ratings)
8.0
(3 ratings)
Support Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
CelayixSherpaDesk
Likelihood to Recommend
Celayix
This is software that will be very useful for all companies since they will be able to control the entries and exits of their employees in their jobs, the hours worked, shift changes, and everything related to the performance of the staff. They will not have to worry about personnel planning because the software will do it.
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SherpaDesk
[It's] well suited for cloud support applications as there's no installation or maintenance required.
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Pros
Celayix
  • The control of time and absences, allows us to keep all payroll, payments, and control of days worked, in order.
  • Its interface is very intuitive and easy to master, we do not need technical service for installation or use.
  • The activities that can be programmed automatically, such as alarms, mailings, and other activities, and facilitates daily work.
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SherpaDesk
  • Ticketing is very fast & easy
  • Tracking time is fast
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Cons
Celayix
  • The no guarantee of temporary employees returning to work is a big concern and accountability is difficult
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SherpaDesk
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
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Support Rating
Celayix
We were given a dedicated customer service rep that is there whenever we need them. Emails are answered within hours and the knowledge base they have has many of the answers including easy to follow how-to's. We haven't run into any issues that can't be solved in less than 24 hours.
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SherpaDesk
No answers on this topic
Alternatives Considered
Celayix
Celayix is a flexible and powerful employee scheduling tool with a secure online cloud used to create and edit schedules. It is the very best automated scheduling solution that allows us to manage the workforce digitally and it is a great resource for any organization.
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SherpaDesk
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
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Return on Investment
Celayix
  • We needed to automate much of the shift allocations and this solution did it.
  • The solution we picked had to have integrations such as Salesforce and Celayix has that.
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SherpaDesk
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
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ScreenShots

Celayix Screenshots

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SherpaDesk Screenshots

Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely