What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 7 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 5 reviews and ratings
Attribute Ratings
- Personify Community is rated higher in 1 area: Likelihood to Recommend
- Centercode and Personify Community are tied in 2 areas: Likelihood to Renew, Support Rating
Likelihood to Recommend

8.5
Centercode
85%
6 Ratings

9.1
Personify Community
91%
3 Ratings
Likelihood to Renew

9.1
Centercode
91%
1 Rating

9.1
Personify Community
91%
3 Ratings
Usability

Centercode
N/A
0 Ratings

9.1
Personify Community
91%
1 Rating
Availability

Centercode
N/A
0 Ratings

9.1
Personify Community
91%
2 Ratings
Performance

Centercode
N/A
0 Ratings

9.1
Personify Community
91%
2 Ratings
Support Rating

9.1
Centercode
91%
2 Ratings

9.1
Personify Community
91%
2 Ratings
In-Person Training

Centercode
N/A
0 Ratings

9.1
Personify Community
91%
1 Rating
Online Training

Centercode
N/A
0 Ratings

8.2
Personify Community
82%
1 Rating
Implementation Rating

Centercode
N/A
0 Ratings

9.1
Personify Community
91%
2 Ratings
Likelihood to Recommend
Centercode
The better question here is for the company themselves. How important is the quality of your product and your user experience? Instead of managing things via Google Docs, spreadsheets and email, how about have a portal which organizes feedback, provides a platform to complete end-to-end testings and create a community? Centercode is that solution.
Customer Experience Manager
WhistleInternet, 1-10 employees
Personify Community
You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong
support and services team that works collaboratively with us to make
sure we are always getting what we need. They provide
24x7 emergency support, online ticket support, email support, a client
community, and the ability to call and talk to the same account manager or
community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.
support and services team that works collaboratively with us to make
sure we are always getting what we need. They provide
24x7 emergency support, online ticket support, email support, a client
community, and the ability to call and talk to the same account manager or
community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.
Manager, Digital Platforms
American Cancer SocietyMarketing and Advertising, 1001-5000 employees
Pros
Centercode
- One stop destination for managing all aspects of testing, including community, recruiting, feedback (bugs, suggestions, surveys).
- Easy way to communicate with testers and collect their feedback
- Customizability, I can customize the platform to address differences between products.
Customer Experience Manager
WhistleInternet, 1-10 employees
Personify Community
- It's easy to use. The admin panel has a number of drag and drop options to modify the experience
- Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
- Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
- Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.
Director of Membership Services
Scottish Rite FreemasonryNon-Profit Organization Management, 201-500 employees
Cons
Centercode
- Tag and attribute searching for forms, messages, and surveys
- Report graphics with large datasets
- More of a focus on B2B beta testing and not solely business to customer
Beta Project Engineer
TrimbleTransportation/Trucking/Railroad, 10,001+ employees
Personify Community
- Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
- Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.
Association Management System Analyst
AORN51-200 employees
Pricing Details
Centercode
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
$500 per month
Personify Community
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Centercode
Centercode 9.1
Based on 1 answer
Makes beta enjoyable.
Customer Experience Manager
WhistleInternet, 1-10 employees
Personify Community
Personify Community 9.1
Based on 3 answers
From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
Manager, Digital Platforms
American Cancer SocietyMarketing and Advertising, 1001-5000 employees
Usability
Centercode
No score
No answers yet
No answers on this topic
Personify Community
Personify Community 9.1
Based on 1 answer
There are a multitude of options to configure the exact user experience you want and what you want to emphasize.
Director of Membership Services
Scottish Rite FreemasonryNon-Profit Organization Management, 201-500 employees
Reliability and Availability
Centercode
No score
No answers yet
No answers on this topic
Personify Community
Personify Community 9.1
Based on 2 answers
Uptime has never been an issue.
Director of Membership Services
Scottish Rite FreemasonryNon-Profit Organization Management, 201-500 employees
Performance
Centercode
No score
No answers yet
No answers on this topic
Personify Community
Personify Community 9.1
Based on 2 answers
Speed is not an issue.
Director of Membership Services
Scottish Rite FreemasonryNon-Profit Organization Management, 201-500 employees
Support Rating
Centercode
Centercode 9.1
Based on 2 answers
Tony is amazing. I look forward to our interactions.
Customer Experience Manager
WhistleInternet, 1-10 employees
Personify Community
Personify Community 9.1
Based on 2 answers
The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
Director of Membership Services
Scottish Rite FreemasonryNon-Profit Organization Management, 201-500 employees
In-Person Training
Centercode
No score
No answers yet
No answers on this topic
Personify Community
Personify Community 9.1
Based on 1 answer
In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
Director of Membership Services
Scottish Rite FreemasonryNon-Profit Organization Management, 201-500 employees
Online Training
Centercode
No score
No answers yet
No answers on this topic
Personify Community
Personify Community 8.2
Based on 1 answer
Online training is through online webinar & how-to posts and videos in the client community.
Director of Membership Services
Scottish Rite FreemasonryNon-Profit Organization Management, 201-500 employees
Implementation Rating
Centercode
No score
No answers yet
No answers on this topic
Personify Community
Personify Community 9.1
Based on 2 answers
We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
Director of Membership Services
Scottish Rite FreemasonryNon-Profit Organization Management, 201-500 employees
Alternatives Considered
Centercode
Centercode is better than Google Forms and Sheets for our use case of a long ongoing beta with participants rotating in and out 10000x times better. However, it might be a little too complex for what we needed. We may have been better off with something in the middle--a little more lightweight and cheaper.
Product Manager, Owlet Pregnancy Band
Owlet Baby CareConsumer Electronics, 51-200 employees
Personify Community
We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
Director of Membership Services
Scottish Rite FreemasonryNon-Profit Organization Management, 201-500 employees
Return on Investment
Centercode
- Helping our Beta team catch critical bugs pre-release
- Better engagement with customers with our product teams
- Creating data points to highlight and push customer feedback internally
Beta Project Engineer
TrimbleTransportation/Trucking/Railroad, 10,001+ employees
Personify Community
- Our community has been very active since the re-launch of our site. Have seen some increases in member engagement.
- Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members.
- Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc.
Association Management System Analyst
AORN51-200 employees