What users are saying about

Centercode vs Personify Community

Centercode
4 Ratings
Personify Community
4 Ratings

Centercode

4 Ratings
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Score 9.3 out of 100

Based on 4 reviews and ratings

Personify Community

4 Ratings
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Score 7 out of 100

Based on 4 reviews and ratings

Likelihood to Recommend

Centercode

The better question here is for the company themselves. How important is the quality of your product and your user experience? Instead of managing things via Google Docs, spreadsheets and email, how about have a portal which organizes feedback, provides a platform to complete end-to-end testings and create a community? Centercode is that solution.

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John Crick | TrustRadius Reviewer
John Crick
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Personify Community

You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong
support and services team that works collaboratively with us to make
sure we are always getting what we need. They provide
24x7 emergency support, online ticket support, email support, a client
community, and the ability to call and talk to the same account manager or
community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.

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Jeffrey Montegut | TrustRadius Reviewer
Jeffrey Montegut
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Pros

Centercode

  • All encompassing space to communicate with testers and gather feedback
  • Quick support
  • A community space for testers

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Jenna Deutsch | TrustRadius Reviewer
Jenna Deutsch
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Personify Community

  • It's easy to use. The admin panel has a number of drag and drop options to modify the experience
  • Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
  • Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
  • Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.

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Dean Alban | TrustRadius Reviewer
Dean Alban
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Cons

Centercode

  • Enterprise training (training sessions are long/not customized to company)
  • Intuitive UI for program managers
  • High cost financially

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Anonymous | TrustRadius Reviewer
Verified User
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Personify Community

  • Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
  • Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.

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Todd Fuhrman | TrustRadius Reviewer
Todd Fuhrman
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Likelihood to Renew

Centercode

Centercode 9.1
Based on 1 answer
Makes beta enjoyable.

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John Crick | TrustRadius Reviewer
John Crick
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Personify Community

Personify Community 9.1
Based on 3 answers
From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit

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Jeffrey Montegut | TrustRadius Reviewer
Jeffrey Montegut
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Usability

Centercode

No score
No answers yet
No answers on this topic

Personify Community

Personify Community 9.1
Based on 1 answer
There are a multitude of options to configure the exact user experience you want and what you want to emphasize.

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Dean Alban | TrustRadius Reviewer
Dean Alban
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Reliability and Availability

Centercode

No score
No answers yet
No answers on this topic

Personify Community

Personify Community 9.1
Based on 1 answer
Uptime has never been an issue.

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Dean Alban | TrustRadius Reviewer
Dean Alban
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Performance

Centercode

No score
No answers yet
No answers on this topic

Personify Community

Personify Community 9.1
Based on 1 answer
Speed is not an issue.

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Dean Alban | TrustRadius Reviewer
Dean Alban
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Support Rating

Centercode

Centercode 9.1
Based on 1 answer
Tony is amazing. I look forward to our interactions.

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John Crick | TrustRadius Reviewer
John Crick
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Personify Community

Personify Community 9.1
Based on 1 answer
The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.

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Dean Alban | TrustRadius Reviewer
Dean Alban
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In-Person Training

Centercode

No score
No answers yet
No answers on this topic

Personify Community

Personify Community 9.1
Based on 1 answer
In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.

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Dean Alban | TrustRadius Reviewer
Dean Alban
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Online Training

Centercode

No score
No answers yet
No answers on this topic

Personify Community

Personify Community 8.2
Based on 1 answer
Online training is through online webinar & how-to posts and videos in the client community.

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Dean Alban | TrustRadius Reviewer
Dean Alban
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Implementation Rating

Centercode

No score
No answers yet
No answers on this topic

Personify Community

Personify Community 9.1
Based on 1 answer
We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.

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Dean Alban | TrustRadius Reviewer
Dean Alban
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Alternatives Considered

Centercode

Centercode was the first and only interface we found for beta testing needs

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Joy Trillet | TrustRadius Reviewer
Joy Trillet
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Personify Community

We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.

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Dean Alban | TrustRadius Reviewer
Dean Alban
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Return on Investment

Centercode

  • Data to roll out new features post-launch
  • Catch severe bugs before launch

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Jenna Deutsch | TrustRadius Reviewer
Jenna Deutsch
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Personify Community

  • Our community has been very active since the re-launch of our site. Have seen some increases in member engagement.
  • Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members.
  • Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc.

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Todd Fuhrman | TrustRadius Reviewer
Todd Fuhrman
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Screenshots

Pricing Details

Centercode

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
Optional

Personify Community

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

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