What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 7 reviews and ratings
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 47 reviews and ratings
Feature Set Ratings
Incident and problem management

Centercode
Feature Set Not Supported
N/A
7.8
ServiceNow Customer Service Management
78%
ServiceNow Customer Service Management ranks higher in 6/6 features
ServiceNow Customer Service Management ranks higher in 6/6 features
Organize and prioritize service tickets

N/A
0 Ratings
8.0
80%
9 Ratings
Expert directory

N/A
0 Ratings
7.6
76%
8 Ratings
Subscription-based notifications

N/A
0 Ratings
7.8
78%
8 Ratings
ITSM collaboration and documentation

N/A
0 Ratings
7.2
72%
8 Ratings
Ticket creation and submission

N/A
0 Ratings
8.8
88%
9 Ratings
Ticket response

N/A
0 Ratings
7.5
75%
9 Ratings
Self Help Community

Centercode
Feature Set Not Supported
N/A
7.5
ServiceNow Customer Service Management
75%
ServiceNow Customer Service Management ranks higher in 2/2 features
ServiceNow Customer Service Management ranks higher in 2/2 features
External knowledge base

N/A
0 Ratings
7.6
76%
6 Ratings
Internal knowledge base

N/A
0 Ratings
7.5
75%
8 Ratings
Multi-Channel Help

Centercode
Feature Set Not Supported
N/A
7.2
ServiceNow Customer Service Management
72%
ServiceNow Customer Service Management ranks higher in 5/5 features
ServiceNow Customer Service Management ranks higher in 5/5 features
Customer portal

N/A
0 Ratings
8.2
82%
7 Ratings
IVR

N/A
0 Ratings
6.0
60%
5 Ratings
Social integration

N/A
0 Ratings
5.8
58%
6 Ratings
Email support

N/A
0 Ratings
7.6
76%
8 Ratings
Help Desk CRM integration

N/A
0 Ratings
8.4
84%
7 Ratings
Attribute Ratings
- Centercode is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

8.5
Centercode
85%
6 Ratings
7.8
ServiceNow Customer Service Management
78%
9 Ratings
Likelihood to Renew

9.1
Centercode
91%
1 Rating
ServiceNow Customer Service Management
N/A
0 Ratings
Usability

Centercode
N/A
0 Ratings
10.0
ServiceNow Customer Service Management
100%
1 Rating
Support Rating

9.1
Centercode
91%
2 Ratings
9.0
ServiceNow Customer Service Management
90%
1 Rating
Likelihood to Recommend
Centercode
The better question here is for the company themselves. How important is the quality of your product and your user experience? Instead of managing things via Google Docs, spreadsheets and email, how about have a portal which organizes feedback, provides a platform to complete end-to-end testings and create a community? Centercode is that solution.
Customer Experience Manager
WhistleInternet, 1-10 employees
ServiceNow Customer Service Management
It is well suited for medium to large companies that manage different teams and need to communicate constantly and track progress in a timely manner. It is less suited for small enterprises as it will overwhelm users with the features and functionalities embedded.

Verified User
Employee in Information Technology
Internet Company, 51-200 employeesPros
Centercode
- One stop destination for managing all aspects of testing, including community, recruiting, feedback (bugs, suggestions, surveys).
- Easy way to communicate with testers and collect their feedback
- Customizability, I can customize the platform to address differences between products.
Customer Experience Manager
WhistleInternet, 1-10 employees
ServiceNow Customer Service Management
- Allows for clear communication between help desk and end users.
- Provides a clean inventory option for both hardware items and software licenses.
- Navigation is very intuitive and user friendly.
- Many reporting features for all levels of the company.

Verified User
Manager in Information Technology
Information Technology & Services Company, 10,001+ employeesCons
Centercode
- Tag and attribute searching for forms, messages, and surveys
- Report graphics with large datasets
- More of a focus on B2B beta testing and not solely business to customer
Beta Project Engineer
TrimbleTransportation/Trucking/Railroad, 10,001+ employees
ServiceNow Customer Service Management
- Adding in additional chat features would be nice
- Viewing where you stand in priority
- Having a way to automate more of the processes

Verified User
Account Manager in Sales
Computer Software Company, 10,001+ employeesPricing Details
Centercode
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
$500 per month
ServiceNow Customer Service Management
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Centercode
Centercode 9.1
Based on 1 answer
Makes beta enjoyable.
Customer Experience Manager
WhistleInternet, 1-10 employees
ServiceNow Customer Service Management
No score
No answers yet
No answers on this topic
Usability
Centercode
No score
No answers yet
No answers on this topic
ServiceNow Customer Service Management
ServiceNow Customer Service Management 10.0
Based on 1 answer
Bottom line is that it does what you need it to do. We've been using Service Now as a ticket managing tool for a few years now. There's really not much it can't do when it comes to recording interactions. It has been nice using inventory tracking for software licenses and hardware as well.

Verified User
Manager in Information Technology
Information Technology & Services Company, 10,001+ employeesSupport Rating
Centercode
Centercode 9.1
Based on 2 answers
Tony is amazing. I look forward to our interactions.
Customer Experience Manager
WhistleInternet, 1-10 employees
ServiceNow Customer Service Management
ServiceNow Customer Service Management 9.0
Based on 1 answer
Support has been very good. Any time there has been a real issue, the team has responded very quickly and identified the issue without a lot of repetitive questions that I've seen from other services. There is a great external community and internal knowledge base that covers pretty much anything you need.

Verified User
Manager in Information Technology
Information Technology & Services Company, 10,001+ employeesAlternatives Considered
Centercode
Centercode is better than Google Forms and Sheets for our use case of a long ongoing beta with participants rotating in and out 10000x times better. However, it might be a little too complex for what we needed. We may have been better off with something in the middle--a little more lightweight and cheaper.
Product Manager, Owlet Pregnancy Band
Owlet Baby CareConsumer Electronics, 51-200 employees
ServiceNow Customer Service Management
ServiceNow is a industry leader as depicted by Gartner. The features and functionality by ServiceNow platform is increasing rapidly with every version release. One of the best tools for customer service. ServiceNow has great product support which help to resolve product issues. Pricing is very competitive as well. So all in all it compares well with every department with competition.
Principal Solutions Architect
Tech MahindraArchitecture & Planning, 10,001+ employees
Return on Investment
Centercode
- Helping our Beta team catch critical bugs pre-release
- Better engagement with customers with our product teams
- Creating data points to highlight and push customer feedback internally
Beta Project Engineer
TrimbleTransportation/Trucking/Railroad, 10,001+ employees
ServiceNow Customer Service Management
- The negative impact for my team is the delay in team completing tickets but not a system issue.
- A positive impact for my team is we can easily view the status of tickets and the follow-up emails are beneficial to maintain records of tickets.
- Negative impact is that there is no user job aid or helpful tools for new users.

Verified User
Supervisor in Corporate
Banking Company, 1001-5000 employees