Centercode vs ServiceNow Customer Service Management

Likelihood to Recommend

The better question here is for the company themselves. How important is the quality of your product and your user experience? Instead of managing things via Google Docs, spreadsheets and email, how about have a portal which organizes feedback, provides a platform to complete end-to-end testings and create a community? Centercode is that solution.

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John Crick

Customer Experience Manager

WhistleInternet, 1-10 employees

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As a very technical company we get a variety of resources assigned to answer different questions. We currently use [ServiceNow Customer Service Management] to help us have an prioritization for all of these now. We use the service now across a variety of departments that all deal with complex technical questions that need to spread out across different individuals. There are so many expertise needed for each individual question so having it routed to the right resource in an timely manner is vital to the success of our business.

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Verified User

Account Manager in Sales

Computer Software Company, 10,001+ employees

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Feature Rating Comparison

Centercode

ServiceNow Customer Service Management

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

Centercode

ServiceNow Customer Service Management

External knowledge base

Internal knowledge base

Centercode

ServiceNow Customer Service Management

Customer portal

IVR

Social integration

Email support

Help Desk CRM integration

Pros

All encompassing space to communicate with testers and gather feedback
Quick support
A community space for testers

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Jenna Deutsch

Senior Program Manager, Beta Testing

Bose CorporationConsumer Electronics, 1001-5000 employees

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Best in class workflow - end to end.
Best in class user interface - across entities: clients, employees, workflow developers.
AI engine support to find the logical correlation between the events and proactive measures to address them.

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Verified User

Manager in Product Management

Oil & Energy Company, 10,001+ employees

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Cons

Enterprise training (training sessions are long/not customized to company)
Intuitive UI for program managers
High cost financially

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Verified User

Employee in Marketing

Telecommunications Company, 1001-5000 employees

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Need a aid on how to use the system.
Functionality to scroll down should not be too sensitive.
Adding user helpful tools to help navigate.

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Verified User

Supervisor in Corporate

Banking Company, 1001-5000 employees

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Likelihood to Renew

Centercode 9.1

Based on 1 answer

Makes beta enjoyable.

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John Crick

Customer Experience Manager

WhistleInternet, 1-10 employees

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No score

No answers yet

No answers on this topic

Usability

No score

No answers yet

No answers on this topic

ServiceNow Customer Service Management 10.0

Based on 1 answer

Bottom line is that it does what you need it to do. We've been using Service Now as a ticket managing tool for a few years now. There's really not much it can't do when it comes to recording interactions. It has been nice using inventory tracking for software licenses and hardware as well.

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Verified User

Manager in Information Technology

Information Technology & Services Company, 10,001+ employees

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Support Rating

Centercode 9.1

Based on 1 answer

Tony is amazing. I look forward to our interactions.

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John Crick

Customer Experience Manager

WhistleInternet, 1-10 employees

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ServiceNow Customer Service Management 9.0

Based on 1 answer

Support has been very good. Any time there has been a real issue, the team has responded very quickly and identified the issue without a lot of repetitive questions that I've seen from other services. There is a great external community and internal knowledge base that covers pretty much anything you need.

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Verified User

Manager in Information Technology

Information Technology & Services Company, 10,001+ employees

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Alternatives Considered

Centercode was the first and only interface we found for beta testing needs

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Joy Trillet

Beta and Usability Testing Associate – Connected Home

GE Lighting, A Savant CompanyConsumer Goods, 201-500 employees

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ServiceNow has a lot of easy options and easy tracking methods which will help [it] to stay a standout when compared to other tools. It has its own taste in it which is loved by millions.It's a top notch tool and I use it every day to maintain a track of my tickets with the users.

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Verified User

Professional in Information Technology

Information Technology & Services Company, 10,001+ employees

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Return on Investment

Data to roll out new features post-launch
Catch severe bugs before launch

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Jenna Deutsch

Senior Program Manager, Beta Testing

Bose CorporationConsumer Electronics, 1001-5000 employees

View all 4 answers on this topic

Return on investment for resource allocation
Increased communication across various teams
If there isn't proper routing set up this can cause a lot of headaches so ensure you have it mapped out properly

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Verified User

Account Manager in Sales

Computer Software Company, 10,001+ employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Centercode

ServiceNow Customer Service Management

Centercode

ServiceNow Customer Service Management

Centercode

ServiceNow Customer Service Management

Centercode

ServiceNow Customer Service Management

Likelihood to Recommend

Centercode

ServiceNow Customer Service Management

Feature Rating Comparison

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

External knowledge base

Internal knowledge base

Customer portal

IVR

Social integration

Email support

Help Desk CRM integration

Pros

Centercode

ServiceNow Customer Service Management

Cons

Centercode

ServiceNow Customer Service Management

Likelihood to Renew

Centercode

ServiceNow Customer Service Management

Usability

Centercode

ServiceNow Customer Service Management

Support Rating

Centercode

ServiceNow Customer Service Management

Alternatives Considered

Centercode

ServiceNow Customer Service Management

Return on Investment

Centercode

ServiceNow Customer Service Management

Screenshots

Centercode

ServiceNow Customer Service Management

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

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