4 Ratings
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Score 9.3 out of 100
18 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Centercode

The better question here is for the company themselves. How important is the quality of your product and your user experience? Instead of managing things via Google Docs, spreadsheets and email, how about have a portal which organizes feedback, provides a platform to complete end-to-end testings and create a community? Centercode is that solution.
John Crick | TrustRadius Reviewer

ServiceNow Customer Service Management

As a very technical company we get a variety of resources assigned to answer different questions. We currently use [ServiceNow Customer Service Management] to help us have an prioritization for all of these now. We use the service now across a variety of departments that all deal with complex technical questions that need to spread out across different individuals. There are so many expertise needed for each individual question so having it routed to the right resource in an timely manner is vital to the success of our business.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Centercode
ServiceNow Customer Service Management
8.4
Organize and prioritize service tickets
Centercode
ServiceNow Customer Service Management
8.4
Expert directory
Centercode
ServiceNow Customer Service Management
7.9
Subscription-based notifications
Centercode
ServiceNow Customer Service Management
8.1
ITSM collaboration and documentation
Centercode
ServiceNow Customer Service Management
8.4
Ticket creation and submission
Centercode
ServiceNow Customer Service Management
9.0
Ticket response
Centercode
ServiceNow Customer Service Management
8.3

Self Help Community

Centercode
ServiceNow Customer Service Management
8.4
External knowledge base
Centercode
ServiceNow Customer Service Management
8.4
Internal knowledge base
Centercode
ServiceNow Customer Service Management
8.5

Multi-Channel Help

Centercode
ServiceNow Customer Service Management
8.6
Customer portal
Centercode
ServiceNow Customer Service Management
8.8
IVR
Centercode
ServiceNow Customer Service Management
8.8
Social integration
Centercode
ServiceNow Customer Service Management
8.8
Email support
Centercode
ServiceNow Customer Service Management
7.7
Help Desk CRM integration
Centercode
ServiceNow Customer Service Management
8.7

Pros

Centercode

  • All encompassing space to communicate with testers and gather feedback
  • Quick support
  • A community space for testers
Jenna Deutsch | TrustRadius Reviewer

ServiceNow Customer Service Management

  • Best in class workflow - end to end.
  • Best in class user interface - across entities: clients, employees, workflow developers.
  • AI engine support to find the logical correlation between the events and proactive measures to address them.
Anonymous | TrustRadius Reviewer

Cons

Centercode

  • Enterprise training (training sessions are long/not customized to company)
  • Intuitive UI for program managers
  • High cost financially
Anonymous | TrustRadius Reviewer

ServiceNow Customer Service Management

  • Need a aid on how to use the system.
  • Functionality to scroll down should not be too sensitive.
  • Adding user helpful tools to help navigate.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Centercode

Centercode 9.1
Based on 1 answer
Makes beta enjoyable.
John Crick | TrustRadius Reviewer

ServiceNow Customer Service Management

No score
No answers yet
No answers on this topic

Usability

Centercode

No score
No answers yet
No answers on this topic

ServiceNow Customer Service Management

ServiceNow Customer Service Management 10.0
Based on 1 answer
Bottom line is that it does what you need it to do. We've been using Service Now as a ticket managing tool for a few years now. There's really not much it can't do when it comes to recording interactions. It has been nice using inventory tracking for software licenses and hardware as well.
Anonymous | TrustRadius Reviewer

Support Rating

Centercode

Centercode 9.1
Based on 1 answer
Tony is amazing. I look forward to our interactions.
John Crick | TrustRadius Reviewer

ServiceNow Customer Service Management

ServiceNow Customer Service Management 9.0
Based on 1 answer
Support has been very good. Any time there has been a real issue, the team has responded very quickly and identified the issue without a lot of repetitive questions that I've seen from other services. There is a great external community and internal knowledge base that covers pretty much anything you need.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Centercode

Centercode was the first and only interface we found for beta testing needs
Joy Trillet | TrustRadius Reviewer

ServiceNow Customer Service Management

ServiceNow has a lot of easy options and easy tracking methods which will help [it] to stay a standout when compared to other tools. It has its own taste in it which is loved by millions.It's a top notch tool and I use it every day to maintain a track of my tickets with the users.
Anonymous | TrustRadius Reviewer

Return on Investment

Centercode

  • Data to roll out new features post-launch
  • Catch severe bugs before launch
Jenna Deutsch | TrustRadius Reviewer

ServiceNow Customer Service Management

  • Return on investment for resource allocation
  • Increased communication across various teams
  • If there isn't proper routing set up this can cause a lot of headaches so ensure you have it mapped out properly
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Centercode

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

ServiceNow Customer Service Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Centercode
9.3
ServiceNow Customer Service Management
8.1

Likelihood to Renew

Centercode
9.1
ServiceNow Customer Service Management

Usability

Centercode
ServiceNow Customer Service Management
10.0

Support Rating

Centercode
9.1
ServiceNow Customer Service Management
9.0

Add comparison