Centercode
7 Ratings
ServiceNow Customer Service Management
47 Ratings

Centercode

7 Ratings
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Score 8.6 out of 100

Based on 7 reviews and ratings

ServiceNow Customer Service Management

47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Based on 47 reviews and ratings

Feature Set Ratings

    Incident and problem management

    Centercode

    Feature Set Not Supported
    N/A
    7.8

    ServiceNow Customer Service Management

    78%
    ServiceNow Customer Service Management ranks higher in 6/6 features
    ServiceNow Customer Service Management ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Expert directory

    N/A
    0 Ratings
    7.6
    76%
    8 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.8
    78%
    8 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    7.2
    72%
    8 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    8.8
    88%
    9 Ratings

    Ticket response

    N/A
    0 Ratings
    7.5
    75%
    9 Ratings

    Self Help Community

    Centercode

    Feature Set Not Supported
    N/A
    7.5

    ServiceNow Customer Service Management

    75%
    ServiceNow Customer Service Management ranks higher in 2/2 features
    ServiceNow Customer Service Management ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    7.6
    76%
    6 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    7.5
    75%
    8 Ratings

    Multi-Channel Help

    Centercode

    Feature Set Not Supported
    N/A
    7.2

    ServiceNow Customer Service Management

    72%
    ServiceNow Customer Service Management ranks higher in 5/5 features
    ServiceNow Customer Service Management ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    8.2
    82%
    7 Ratings

    IVR

    N/A
    0 Ratings
    6.0
    60%
    5 Ratings

    Social integration

    N/A
    0 Ratings
    5.8
    58%
    6 Ratings

    Email support

    N/A
    0 Ratings
    7.6
    76%
    8 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    8.4
    84%
    7 Ratings

    Attribute Ratings

    • Centercode is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.5

    Centercode

    85%
    6 Ratings
    7.8

    ServiceNow Customer Service Management

    78%
    9 Ratings

    Likelihood to Renew

    9.1

    Centercode

    91%
    1 Rating

    ServiceNow Customer Service Management

    N/A
    0 Ratings

    Usability

    Centercode

    N/A
    0 Ratings
    10.0

    ServiceNow Customer Service Management

    100%
    1 Rating

    Support Rating

    9.1

    Centercode

    91%
    2 Ratings
    9.0

    ServiceNow Customer Service Management

    90%
    1 Rating

    Likelihood to Recommend

    Centercode

    The better question here is for the company themselves. How important is the quality of your product and your user experience? Instead of managing things via Google Docs, spreadsheets and email, how about have a portal which organizes feedback, provides a platform to complete end-to-end testings and create a community? Centercode is that solution.

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    John Crick | TrustRadius Reviewer
    John Crick
    View all 6 answers on this topic

    ServiceNow Customer Service Management

    It is well suited for medium to large companies that manage different teams and need to communicate constantly and track progress in a timely manner. It is less suited for small enterprises as it will overwhelm users with the features and functionalities embedded.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    Pros

    Centercode

    • One stop destination for managing all aspects of testing, including community, recruiting, feedback (bugs, suggestions, surveys).
    • Easy way to communicate with testers and collect their feedback
    • Customizability, I can customize the platform to address differences between products.

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    John Crick | TrustRadius Reviewer
    John Crick
    View all 6 answers on this topic

    ServiceNow Customer Service Management

    • Allows for clear communication between help desk and end users.
    • Provides a clean inventory option for both hardware items and software licenses.
    • Navigation is very intuitive and user friendly.
    • Many reporting features for all levels of the company.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    Cons

    Centercode

    • Tag and attribute searching for forms, messages, and surveys
    • Report graphics with large datasets
    • More of a focus on B2B beta testing and not solely business to customer

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    Kevin Gardiner | TrustRadius Reviewer
    Kevin Gardiner
    View all 6 answers on this topic

    ServiceNow Customer Service Management

    • Adding in additional chat features would be nice
    • Viewing where you stand in priority
    • Having a way to automate more of the processes

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    Pricing Details

    Centercode

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    Optional

    Starting Price

    $500 per month

    ServiceNow Customer Service Management

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Likelihood to Renew

    Centercode

    Centercode 9.1
    Based on 1 answer
    Makes beta enjoyable.

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    John Crick | TrustRadius Reviewer
    John Crick
    View all 1 answers on this topic

    ServiceNow Customer Service Management

    No score
    No answers yet
    No answers on this topic

    Usability

    Centercode

    No score
    No answers yet
    No answers on this topic

    ServiceNow Customer Service Management

    ServiceNow Customer Service Management 10.0
    Based on 1 answer
    Bottom line is that it does what you need it to do. We've been using Service Now as a ticket managing tool for a few years now. There's really not much it can't do when it comes to recording interactions. It has been nice using inventory tracking for software licenses and hardware as well.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Support Rating

    Centercode

    Centercode 9.1
    Based on 2 answers
    Tony is amazing. I look forward to our interactions.

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    John Crick | TrustRadius Reviewer
    John Crick
    View all 2 answers on this topic

    ServiceNow Customer Service Management

    ServiceNow Customer Service Management 9.0
    Based on 1 answer
    Support has been very good. Any time there has been a real issue, the team has responded very quickly and identified the issue without a lot of repetitive questions that I've seen from other services. There is a great external community and internal knowledge base that covers pretty much anything you need.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Alternatives Considered

    Centercode

    Centercode is better than Google Forms and Sheets for our use case of a long ongoing beta with participants rotating in and out 10000x times better. However, it might be a little too complex for what we needed. We may have been better off with something in the middle--a little more lightweight and cheaper.

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    Rachel Whitlock | TrustRadius Reviewer
    Rachel Whitlock
    View all 6 answers on this topic

    ServiceNow Customer Service Management

    ServiceNow is a industry leader as depicted by Gartner. The features and functionality by ServiceNow platform is increasing rapidly with every version release. One of the best tools for customer service. ServiceNow has great product support which help to resolve product issues. Pricing is very competitive as well. So all in all it compares well with every department with competition.

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    Veeral Oza | TrustRadius Reviewer
    Veeral Oza
    View all 9 answers on this topic

    Return on Investment

    Centercode

    • Helping our Beta team catch critical bugs pre-release
    • Better engagement with customers with our product teams
    • Creating data points to highlight and push customer feedback internally

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    Kevin Gardiner | TrustRadius Reviewer
    Kevin Gardiner
    View all 6 answers on this topic

    ServiceNow Customer Service Management

    • The negative impact for my team is the delay in team completing tickets but not a system issue.
    • A positive impact for my team is we can easily view the status of tickets and the follow-up emails are beneficial to maintain records of tickets.
    • Negative impact is that there is no user job aid or helpful tools for new users.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    Screenshots

    ServiceNow Customer Service Management

    —

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