Cention Contact Center vs. Talkdesk
Cention Contact Center vs. Talkdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cention Contact Center | Mid-Size Companies (51-1,000 employees) | The vendor says Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots automatically • get help internally and externally with our Collaboration… | $39 per user | |
Talkdesk | N/A | Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications. | $85 per month per user |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | The stated prices are per user/month. For a full price list, go to our website. Free upgrades , you will always have the newest functionality. | — | ||||||||||||||
More Pricing Information |
Cention Contact Center | Talkdesk | |
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Ask people about this product | See helpful people who have experience with this product | |
Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cention Contact Center | Talkdesk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cention Contact Center | Talkdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (448 ratings) |
Likelihood to Renew | - (0 ratings) | 8.7 (36 ratings) |
Usability | - (0 ratings) | 8.6 (264 ratings) |
Availability | - (0 ratings) | 9.8 (6 ratings) |
Performance | - (0 ratings) | 10.0 (5 ratings) |
Support Rating | - (0 ratings) | 8.6 (130 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.4 (4 ratings) |
Implementation Rating | - (0 ratings) | 8.1 (205 ratings) |
Configurability | - (0 ratings) | 10.0 (6 ratings) |
Product Scalability | - (0 ratings) | 10.0 (6 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (2 ratings) |
Cention Contact Center | Talkdesk | |
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Likelihood to Recommend | Cention No answers on this topic | Talkdesk |
Pros | Cention No answers on this topic | Talkdesk |
Cons | Cention No answers on this topic | Talkdesk |
Likelihood to Renew | Cention No answers on this topic | Talkdesk |
Usability | Cention No answers on this topic | Talkdesk |
Reliability and Availability | Cention No answers on this topic | Talkdesk |
Performance | Cention No answers on this topic | Talkdesk |
Support Rating | Cention No answers on this topic | Talkdesk |
In-Person Training | Cention No answers on this topic | Talkdesk |
Online Training | Cention No answers on this topic | Talkdesk |
Implementation Rating | Cention No answers on this topic | Talkdesk |
Alternatives Considered | Cention No answers on this topic | Talkdesk |
Scalability | Cention No answers on this topic | Talkdesk |
Return on Investment | Cention No answers on this topic | Talkdesk |
ScreenShots | Cention Contact Center Screenshots |