Great product! Would recommend to any peer of mine looking to use call center software or simply handling their organization's phone calls.
October 09, 2020
Great product! Would recommend to any peer of mine looking to use call center software or simply handling their organization's phone calls.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Our entire organization utilizes Talkdesk as well as our in house call center. Talkdesk allows us to manage our call center employees from home with ease. We are able to listen in on calls, record calls, do in-person training because of those options. Well, I say in person, but it's more like remote training. Talkdesk is a product that I know I can rely on to never go down and that makes my peace of mind beyond happy.
- Custom ring groups for each company our call center represents. This allows our team to manage multiple companies and answer the phones for not only our organization, but for all the companies our call center handles calls for.
- Omni channel support is something I wish they would work more on - being able to answer chats on multiple platforms all through one system is an integral part of our business. Right now only some of it works.
- The onboarding/sales team was a breeze to work with and had us up and running in no time!
- Omnichannel needs improvement. More implementations. More notifications speicfic to which platform the message is coming in on and for what ring group/client of our is receiving it.
- Pricing is a bit high. I wish there were better options for pricing.
- Dedicated customer support phone line instead of a knowledge base (which I will say is extremely extensive and supportive). They also offer chat support.
- The pricing is a bit high for using Talkdesk, but I do believe our overall ROI (because of the ease of use) is enough for me to say it's worth it.
- Pricing is unfortunately a negative as well though. I wish the packaging was a bit better put together especially for long-term users.
- Sales/Onboarding team gave my organization the freedom to do what we needed to do to set up and customise Talkdesk the way we needed it to work for our organization's many different avenues.
Talkdesk blows these two competitors away. There is not a contest in my eyes if you ask me. Talkdesk trumps these competitors (if you even call them that) with their many different customizations, ease of use, remote workforce options, and the ability to be able to manage our employees from their homes.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes