What users are saying about
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Top Rated
76 Ratings

Talkdesk

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Top Rated
76 Ratings
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Score 7.5 out of 101

Likelihood to Recommend

Talkdesk

Talkdesk is great for call centers and anyone that has a job that makes calls all the time. Talkdesk isn't appropriate for people who don't require to make calls all the time at their jobs. Like a doctor wouldn't need Talkdesk but someone in a sales role would definitely benefit from it.
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Feature Rating Comparison

Contact Center Software

Talkdesk
8.0
Agent dashboard
Talkdesk
8.4
Validate callers
Talkdesk
8.0
Outbound response
Talkdesk
8.2
Call forwarding
Talkdesk
8.2
Click-to-call (CTC)
Talkdesk
7.9
Warm transfer
Talkdesk
8.5
Predictive dialing
Talkdesk
7.6
Interactive voice response
Talkdesk
7.9
REST APIs
Talkdesk
8.3
Call scripts
Talkdesk
7.9
Call tracking
Talkdesk
7.7
Multichannel integration
Talkdesk
8.4
CRM software integration
Talkdesk
7.2

Workforce Optimization (WFO)

Talkdesk
8.3
Inbound call routing
Talkdesk
7.9
Omnichannel inbound routing
Talkdesk
8.7
Recording
Talkdesk
8.5
Quality management
Talkdesk
8.0
Call analytics
Talkdesk
8.2
Historical reporting
Talkdesk
7.8
Live reporting
Talkdesk
8.9
Customer surveys
Talkdesk
8.0
Customer interaction analytics
Talkdesk
8.1

Pros

Talkdesk

  • Customization -- we can set up all our outbound messages in the caller menu, and the caller then can select the appropriate department. We can prioritize inbound calls during busy times
  • Transcripts -- While not 100% accurate, the voice to text conversion is quite helpful
  • Caller ID -- we can generally tell when an existing customer is calling in -- this allows us to get a jump on locating order details, etc.
  • Pop-ups -- regardless of the window being used, you can always see when a call is coming in
Bill Cummings profile photo

Cons

Talkdesk

  • Set Up -- there are some industry specific abbreviations used in some menus that make it more time consuming to set up outbound call recordings since some research is required.
  • Transcripts -- like most voice recognition, it's not perfect. But other tools that I use (Pixel 2 phone by Google, for example) are far more accurate.
  • Gitches sometimes require re-launching the app
Bill Cummings profile photo

Likelihood to Renew

Talkdesk

Talkdesk 10.0
Based on 1 answer
We are invested! :)
Taylor Pineiro profile photo

Usability

Talkdesk

Talkdesk 8.0
Based on 1 answer
Taylor Pineiro profile photo

Support

Talkdesk

Talkdesk 9.0
Based on 1 answer
Support has been great!
Taylor Pineiro profile photo

Implementation

Talkdesk

Talkdesk 7.0
Based on 1 answer
It was a little confusing but it was worth it!
Taylor Pineiro profile photo

Alternatives Considered

Talkdesk

I just used Talkdesk and since it has never failed me I will not change it. Through fast customer calling, the minimum amount of calls failures, and reliable inbound/outbound calls made me achieve all my organizational objectives and therefore would definitely recommend it.
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Return on Investment

Talkdesk

  • Talkdesk is a big plus -- we are a remote team and sales are driven partially through inbound calls
  • I wasn't personally part of the selection for this product, but it does seem expensive.
  • Callers don't realize this isn't a standard phone system -- a big plus, as that provides a certain level of legitimacy to our organization that does nearly all our sales online. Our products are at the $3000 price-point, so this is significant to us.
Bill Cummings profile photo

Pricing Details

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison