Phenomenal Thank you so much
August 07, 2025
Phenomenal Thank you so much
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is the best dialing system in the game. We do face issues sometimes as Agents, but it's the best in the game so far. We are really satisfied as Agents, and we also get the help that we deserve as employees. Talkdesk can help you check how many inbound and outbound calls you have made so far as an individual and also check the calls of the whole team. It is very user friendly. In my own point of view I give this lovely system a 5/5.
Pros
- Talkdesk you opt e.g Available, Comfort break, lunch. etc.
- Talkdesk academy to be able to educate yourself
- Talkdesk you are able to see the voicemail section
- Talkdesk you also able to check your Evaluation scoreboard from Quality Assurance
Cons
- Talkdesk can have room for improvement if we can be able to join Academy at the comfort of our own home
- Avoid pressing the Activities tab to check how many calls you have
- Talkdesk have so much good impact when it comes to Key Performance Indicator at work. I'm able to reach my productivity at work because I'm able to see my calls and push
- Talkdesk also helps you to see when you put the customer on-hold and check the duration of waiting time
- Talkdesk Agent Assist
- Talkdesk Knowledge Management
- Talkdesk Quality Management Assist
The impacts when it comes to these wonderful AI Talkdesk products it is great because you are able to work hard and improve your productivity which plays a huge role as KPI (Key Perfomance Indicator) Especially the Talkdesk Quality Management Assist you able to check your Evaluation from QA (Quality Assurance) helps A lot and makes our lives easier so much us as Agents.
Talkdesk has a lot of competitors, but it really stands out because of its strong features. Talkdesk is modern and was chosen for its ability to meet specific business needs. Talkdesk was selected for its balance of powerful features, such as robust integration and evolving needs, in a modern contact center. We love and appreciate this system so much.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes
Talkdesk Feature Ratings
Using Talkdesk
The business Function they represent is mostly customer service because we deal with sellers that are interested on selling their vehicle and we provide more knowledge to the which is assisting on what they should do on the next step. They are also able to alert agents on Talkdesk to check their Evaluation for calls, which is very phenomenal.
- Making inbound and outbound calls
- QA can listen to your calls using Talkdesk
- We also check QA scoreboard
- Talkdesk helped us to reach target for the whole months
- We were able to check and count the number of calls through Talkdesk that we made as a team, even though we had a system issue
- Video calls with other department
- Joining Talkdesk Academy which is compulsory and very handy
- Listen to our own calls as agents
Evaluating Talkdesk and Competitors
- Ease of Use
The reason for our company to purchase Talkdesk is because it is user- friendly. Everyone in the working environment can adapt easy without having the fear of not being able to use the system. API- first design for customization improve customer experience and achieve speed to results. The platform is designed to help businesses reach targets easy.
I would have changed the Evaluation and also received the evaluation in your own personal email just to remind yourself to put more pressure in the working environment and also remind yourself every day that you must get a good QA score (Evaluation) to reach fruitful results. I can also suggest the system must have script to help agents avoid making mistakes on calls.
Talkdesk Implementation
- Third-party professional services
WNS introduced this wonderful system to us which is very user- friendly and very easy to manage so basically. I got to know more about Talkdesk from the company that I work for. Talkdesk, we use it for making calls, receiving calls, and checking the scoreboard from QA, which is very simple.
Talkdesk Training
Talkdesk Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Problems left unsolved |
Using Talkdesk
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Quick to learn Feel confident using | Lots to learn |
- Receiving Inbound calls
- Making outbound calls
- Checking QA scorecard Evaluation
- Unorganized reports
- Less cost- Efficient
Yes - Talkdesk provides mobile interface through its Talkdesk conversation mobile app. This app allows agents to handle calls in a very easy and professional way. What is good about this system is that the call becomes very smooth without facing any difficulties. You just paste a number in a dialpad and make a call, which is very easy.
Comments
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