What users are saying about
2 Ratings
1 Rating
2 Ratings
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Score 6 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

CentralReach

It is one of the most widely used in the ABA industry and that is why we use it but there is definitely an opportunity for a better product. Scheduling module has limitations and is not efficient. The App is horrible!! An employee must use the App and web login to convert timestamps which is not efficient and many employees forget to do this. The App also crashes and freezes often, they would be better off with no App. Both the messaging in CentralReach and the ReachMe instant chat are awful. The instant chat has a delay of anywhere from 3 to 20 minutes, it's not instant at all.
Anonymous | TrustRadius Reviewer

EHR 24/7

Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

CentralReach
4.5
EHR 24/7
5.0
Claims management
CentralReach
5.0
EHR 24/7
Coding
CentralReach
5.0
EHR 24/7
Patient billing
CentralReach
7.0
EHR 24/7
Financial Reporting
CentralReach
1.0
EHR 24/7
5.0

Patient Scheduling

CentralReach
4.0
EHR 24/7
8.5
Rule-based scheduling
CentralReach
5.0
EHR 24/7
9.0
Calendar interface
CentralReach
3.0
EHR 24/7
Automated appointment reminders
CentralReach
EHR 24/7
8.0

Electronic Medical Records

CentralReach
2.7
EHR 24/7
Charting / document management
CentralReach
5.0
EHR 24/7
Templates
CentralReach
4.0
EHR 24/7
Patient portal
CentralReach
2.0
EHR 24/7
Mobile/tablet support
CentralReach
1.0
EHR 24/7
Workflow automation
CentralReach
3.0
EHR 24/7
Customization
CentralReach
1.0
EHR 24/7

Medical Security and Privacy

CentralReach
8.0
EHR 24/7
8.0
HIPAA compliance
CentralReach
8.0
EHR 24/7
8.0
Role-based permission levels
CentralReach
8.0
EHR 24/7
8.0

Workflow and Scale

CentralReach
EHR 24/7
7.0
Multi-office / multi-physician capabilities
CentralReach
EHR 24/7
7.0

Pros

CentralReach

  • System is easy to learn and navigate
  • Nice use of tags and labels for unlimited filtering possibilities
Anonymous | TrustRadius Reviewer

EHR 24/7

  • Very user friendly - click and add an appointment right on the calendar.
  • Able to see the whole office schedule, all doctors, at once.
  • Automatic reminders sent at different intervals to remind patients of their upcoming appointments.
Anonymous | TrustRadius Reviewer

Cons

CentralReach

  • Scheduling module has its limitations
  • Instant Chat is not robust
  • The App is terrible!!
Anonymous | TrustRadius Reviewer

EHR 24/7

  • There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
  • It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
  • There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.
Anonymous | TrustRadius Reviewer

Support Rating

CentralReach

CentralReach 6.0
Based on 1 answer
It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
Anonymous | TrustRadius Reviewer

EHR 24/7

EHR 24/7 6.0
Based on 1 answer
I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.
Anonymous | TrustRadius Reviewer

Return on Investment

CentralReach

  • It is a costly software but cheaper than paper and pencil ;)
Anonymous | TrustRadius Reviewer

EHR 24/7

  • We are able to have appointments clearly scheduled weeks and months ahead of time so we save money by knowing when to have doctors come in or work elsewhere - we aren't having to pay a doctor to be here when there aren't patients scheduled.
  • We are able to pay doctors based on the number of office visits they have had with patients vs having to pay a base salary for a doctor even if they did not see any patients.
Anonymous | TrustRadius Reviewer

Pricing Details

CentralReach

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

EHR 24/7

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CentralReach
6.0
EHR 24/7
8.0

Support Rating

CentralReach
6.0
EHR 24/7
6.0

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