What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 6 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
Billing and Claims Management
CentralReach
Feature Set Not Supported
N/A
9.0
EHR 24/7
90%
Office Ally EHR 24/7 ranks higher in 5/5 features
Office Ally EHR 24/7 ranks higher in 5/5 features
Real-time eligibility verification
N/A
0 Ratings
9.0
90%
1 Rating
Claims management
N/A
0 Ratings
9.0
90%
1 Rating
Coding
N/A
0 Ratings
9.0
90%
1 Rating
Patient billing
N/A
0 Ratings
9.0
90%
1 Rating
Financial Reporting
N/A
0 Ratings
8.8
88%
2 Ratings
Patient Scheduling
CentralReach
Feature Set Not Supported
N/A
9.0
EHR 24/7
90%
Office Ally EHR 24/7 ranks higher in 5/5 features
Office Ally EHR 24/7 ranks higher in 5/5 features
Rule-based scheduling
N/A
0 Ratings
9.0
90%
2 Ratings
Automated appointment reminders
N/A
0 Ratings
9.0
90%
2 Ratings
Automated patient check-in
N/A
0 Ratings
9.0
90%
1 Rating
Multi-location support
N/A
0 Ratings
9.0
90%
1 Rating
Calendar interface
N/A
0 Ratings
9.0
90%
1 Rating
Electronic Medical Records
CentralReach
Feature Set Not Supported
N/A
8.4
EHR 24/7
84%
Office Ally EHR 24/7 ranks higher in 10/10 features
Office Ally EHR 24/7 ranks higher in 10/10 features
Charting / document management
N/A
0 Ratings
8.0
80%
1 Rating
Templates
N/A
0 Ratings
8.0
80%
1 Rating
Patient portal
N/A
0 Ratings
8.0
80%
1 Rating
Mobile/tablet support
N/A
0 Ratings
9.0
90%
1 Rating
Fax integration
N/A
0 Ratings
8.0
80%
1 Rating
Integration with other EMR and PM systems
N/A
0 Ratings
9.0
90%
1 Rating
Workflow automation
N/A
0 Ratings
8.0
80%
1 Rating
Speech recognition
N/A
0 Ratings
9.0
90%
1 Rating
Customization
N/A
0 Ratings
8.0
80%
1 Rating
E-prescribing
N/A
0 Ratings
9.0
90%
1 Rating
Medical Security and Privacy
CentralReach
Feature Set Not Supported
N/A
9.2
EHR 24/7
92%
Office Ally EHR 24/7 ranks higher in 4/4 features
Office Ally EHR 24/7 ranks higher in 4/4 features
HIPAA compliance
N/A
0 Ratings
9.9
99%
2 Ratings
Role-based permission levels
N/A
0 Ratings
9.0
90%
2 Ratings
Data backups and redundancy
N/A
0 Ratings
9.0
90%
1 Rating
Local mode / networking failsafe
N/A
0 Ratings
9.0
90%
1 Rating
Workflow and Scale
CentralReach
Feature Set Not Supported
N/A
8.7
EHR 24/7
87%
Office Ally EHR 24/7 ranks higher in 3/3 features
Office Ally EHR 24/7 ranks higher in 3/3 features
Task tracking
N/A
0 Ratings
9.0
90%
1 Rating
Specialty-specific workflows
N/A
0 Ratings
9.0
90%
1 Rating
Multi-office / multi-physician capabilities
N/A
0 Ratings
8.0
80%
2 Ratings
Attribute Ratings
- CentralReach and Office Ally EHR 24/7 are tied in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
9.0
CentralReach
90%
4 Ratings
9.0
EHR 24/7
90%
2 Ratings
Support Rating
6.0
CentralReach
60%
2 Ratings
6.0
EHR 24/7
60%
1 Rating
Likelihood to Recommend
CentralReach
For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.
Founder/Executive Director
Colorado Autism ConsultantsHealth, Wellness and Fitness, 11-50 employees
EHR 24/7
Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.

Verified User
Manager in Professional Services
Health, Wellness and Fitness Company, 1-10 employeesPros
CentralReach
- CentralReach is easy to use once you get fully trained.
- CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
- CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.

Verified User
Administrator in Finance and Accounting
Hospital & Health Care Company, 501-1000 employeesEHR 24/7
- User friendly
- Structure of the software
- paper less
- software is simple
- I can do almost all work with one software.
Owner
Nina Minagawa Psychological ServicesMental Health Care, 1-10 employees
Cons
CentralReach
- Scheduling module has its limitations
- Instant Chat is not robust
- The App is terrible!!

Verified User
C-Level Executive in Finance and Accounting
Education Management Company, 1001-5000 employeesEHR 24/7
- There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
- It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
- There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.

Verified User
Manager in Professional Services
Health, Wellness and Fitness Company, 1-10 employeesPricing Details
CentralReach
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—EHR 24/7
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
CentralReach
CentralReach 6.0
Based on 2 answers
It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking

Verified User
C-Level Executive in Finance and Accounting
Education Management Company, 1001-5000 employeesEHR 24/7
EHR 24/7 6.0
Based on 1 answer
I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.

Verified User
Manager in Professional Services
Health, Wellness and Fitness Company, 1-10 employeesAlternatives Considered
CentralReach
The user functionality is intuitive. The customer service is beyond other products which allows you to be more efficient and effective at using the system. Also, entering programming which is the primary use is very easy and also intuitive. Many parts of the system are connected which auto populate reports for our therapist. On the business side, the scheduling to billing is very effective.
CEO (Chief Executive Officer)
ABA InsightIndividual & Family Services, 51-200 employees
EHR 24/7
I used to use Best Notes. Best Notes was difficult to navigate and very inflexible. We used it in the early time of EHR/EMR, so that the software was not very useful. When I changed to Office Ally, we are so delighted to change it because again it is easily to navigate the software. There is minimum of learning curve than other software.
Owner
Nina Minagawa Psychological ServicesMental Health Care, 1-10 employees
Return on Investment
CentralReach
- CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
- CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
- Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.
Founder/Executive Director
Colorado Autism ConsultantsHealth, Wellness and Fitness, 11-50 employees
EHR 24/7
- Very positive
- It makes my work easy
- I can centralize my work to this software.
Owner
Nina Minagawa Psychological ServicesMental Health Care, 1-10 employees