What users are saying about
6 Ratings
2 Ratings
6 Ratings
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Score 8.4 out of 100
2 Ratings
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Score 9 out of 100

Feature Set Ratings

    Billing and Claims Management

    CentralReach

    Feature Set Not Supported
    N/A
    9.0

    EHR 24/7

    90%
    Office Ally EHR 24/7 ranks higher in 5/5 features

    Real-time eligibility verification

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Claims management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Coding

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Patient billing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Financial Reporting

    N/A
    0 Ratings
    8.8
    88%
    2 Ratings

    Patient Scheduling

    CentralReach

    Feature Set Not Supported
    N/A
    9.0

    EHR 24/7

    90%
    Office Ally EHR 24/7 ranks higher in 5/5 features

    Rule-based scheduling

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Automated appointment reminders

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Automated patient check-in

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multi-location support

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Calendar interface

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Electronic Medical Records

    CentralReach

    Feature Set Not Supported
    N/A
    8.4

    EHR 24/7

    84%
    Office Ally EHR 24/7 ranks higher in 10/10 features

    Charting / document management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Templates

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Patient portal

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Mobile/tablet support

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Fax integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Integration with other EMR and PM systems

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Workflow automation

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Speech recognition

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Customization

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    E-prescribing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Medical Security and Privacy

    CentralReach

    Feature Set Not Supported
    N/A
    9.2

    EHR 24/7

    92%
    Office Ally EHR 24/7 ranks higher in 4/4 features

    HIPAA compliance

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Role-based permission levels

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Data backups and redundancy

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Local mode / networking failsafe

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Workflow and Scale

    CentralReach

    Feature Set Not Supported
    N/A
    8.7

    EHR 24/7

    87%
    Office Ally EHR 24/7 ranks higher in 3/3 features

    Task tracking

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Specialty-specific workflows

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multi-office / multi-physician capabilities

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Attribute Ratings

    • CentralReach and Office Ally EHR 24/7 are tied in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.0

    CentralReach

    90%
    4 Ratings
    9.0

    EHR 24/7

    90%
    2 Ratings

    Support Rating

    6.0

    CentralReach

    60%
    2 Ratings
    6.0

    EHR 24/7

    60%
    1 Rating

    Likelihood to Recommend

    CentralReach

    For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.
    Abigail Koenig | TrustRadius Reviewer

    EHR 24/7

    Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.
    Anonymous | TrustRadius Reviewer

    Pros

    CentralReach

    • CentralReach is easy to use once you get fully trained.
    • CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
    • CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.
    Anonymous | TrustRadius Reviewer

    EHR 24/7

    • User friendly
    • Structure of the software
    • paper less
    • software is simple
    • I can do almost all work with one software.
    Natsumi Minagawa | TrustRadius Reviewer

    Cons

    CentralReach

    • Scheduling module has its limitations
    • Instant Chat is not robust
    • The App is terrible!!
    Anonymous | TrustRadius Reviewer

    EHR 24/7

    • There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
    • It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
    • There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    CentralReach

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    EHR 24/7

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Support Rating

    CentralReach

    CentralReach 6.0
    Based on 2 answers
    It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
    Anonymous | TrustRadius Reviewer

    EHR 24/7

    EHR 24/7 6.0
    Based on 1 answer
    I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    CentralReach

    The user functionality is intuitive. The customer service is beyond other products which allows you to be more efficient and effective at using the system. Also, entering programming which is the primary use is very easy and also intuitive. Many parts of the system are connected which auto populate reports for our therapist. On the business side, the scheduling to billing is very effective.
    Angie Fuqua | TrustRadius Reviewer

    EHR 24/7

    I used to use Best Notes. Best Notes was difficult to navigate and very inflexible. We used it in the early time of EHR/EMR, so that the software was not very useful. When I changed to Office Ally, we are so delighted to change it because again it is easily to navigate the software. There is minimum of learning curve than other software.
    Natsumi Minagawa | TrustRadius Reviewer

    Return on Investment

    CentralReach

    • CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
    • CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
    • Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.
    Abigail Koenig | TrustRadius Reviewer

    EHR 24/7

    • Very positive
    • It makes my work easy
    • I can centralize my work to this software.
    Natsumi Minagawa | TrustRadius Reviewer

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