What users are saying about
6 Ratings
2 Ratings
6 Ratings
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Score 8.4 out of 100
2 Ratings
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Score 7.1 out of 100

Feature Set Ratings

    Billing and Claims Management

    CentralReach

    Feature Set Not Supported
    N/A
    8.0

    Therap

    80%
    Therap Electronic Health Records (EHR) ranks higher in 4/4 features

    Claims management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Coding

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Patient billing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Financial Reporting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Patient Scheduling

    CentralReach

    Feature Set Not Supported
    N/A
    4.5

    Therap

    45%
    Therap Electronic Health Records (EHR) ranks higher in 4/4 features

    Rule-based scheduling

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Automated appointment reminders

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Multi-location support

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Calendar interface

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Electronic Medical Records

    CentralReach

    Feature Set Not Supported
    N/A
    6.0

    Therap

    60%
    Therap Electronic Health Records (EHR) ranks higher in 8/8 features

    Charting / document management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Templates

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Patient portal

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Mobile/tablet support

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Workflow automation

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Speech recognition

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Customization

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    E-prescribing

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Medical Security and Privacy

    CentralReach

    Feature Set Not Supported
    N/A
    10.0

    Therap

    100%
    Therap Electronic Health Records (EHR) ranks higher in 3/3 features

    HIPAA compliance

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Role-based permission levels

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Data backups and redundancy

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Workflow and Scale

    CentralReach

    Feature Set Not Supported
    N/A
    6.0

    Therap

    60%
    Therap Electronic Health Records (EHR) ranks higher in 3/3 features

    Task tracking

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Specialty-specific workflows

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Multi-office / multi-physician capabilities

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Attribute Ratings

    • CentralReach is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    CentralReach

    90%
    4 Ratings
    6.0

    Therap

    60%
    1 Rating

    Support Rating

    6.0

    CentralReach

    60%
    2 Ratings

    Therap

    N/A
    0 Ratings

    Likelihood to Recommend

    CentralReach

    For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.
    Abigail Koenig | TrustRadius Reviewer

    Therap

    Therap is best used by persons who primarily work on a computer. This would include administrative work and supervisors or direct care staff who work in a group environment and enter documentation on the computer. While there is minimal room to adjust any of the forms to reflect agency specific documentation, the form templates themselves offer flexibility within the template. The exception being that whatever standard one uses for measurement must be carried out throughout the form to which the measurement standard is attached. Much of the documentation entered into the system must occur in the browser making access through a mobile devise cumbersome. The daily documentation (ISP Programs, T-logs and MARS) are available on the mobile app itself and is pretty straight forward. In this regard persons who work in the field including any supervisory staff in the field can enter documentation easily on this app. There are significant limitations though in that there is no ability to save a return to a form and the default time out is 30 minutes.
    Pros: EVV, all inclusive EHR including plans, documentation, forms, MAR and more, excellent reports to capture data across all documents, Ability to export reports by PDF and Excel, provides good training, feedback, and communicates disruptions to the system as well as a walk through of updates made to the system.
    Cons: browser access is not mobile friendly, scheduling is cumbersome, inability to save as you go, inability to create plans for the same service year for multiple services, no time out warning on the mobile app.
    Gail Dutchess | TrustRadius Reviewer

    Pros

    CentralReach

    • CentralReach is easy to use once you get fully trained.
    • CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
    • CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.
    Anonymous | TrustRadius Reviewer

    Therap

    • Therap has some very nice reports to track billing, documentation, end user activities, and much more!
    • Therap did not disappoint in a smooth EVV process.
    • Therap's billing is program works quite well.
    • The alerting system works very well particularly for alerting T-log entries (we use this for our incident reporting)
    • To be fair, they have a number of documentation tools that are very helpful (seizure logs, food diary, medical appointments and so much more) on the browser version of the program.
    Gail Dutchess | TrustRadius Reviewer

    Cons

    CentralReach

    • Scheduling module has its limitations
    • Instant Chat is not robust
    • The App is terrible!!
    Anonymous | TrustRadius Reviewer

    Therap

    • We provide a number of services to the same individual. VA requires a separate plan (ISP) for each service. Therap only allows one plan that covers a specific date and will not permit overlap.
    • Because we provide supplemental services, most of our employees are field workers and rely on a table to access the record and enter documentation. the mobile app is very limited in what the user can document (T-Logs, MARs, and ISP Data). The browser version is far to cumbersome to use on a tablet and only the browser version contains some of the other useful documentation tools.
    • Employees cannot save and return to data that has been entered. It must be completed in one setting before timing out.
    • The mobile app times out in 30 minutes without warning creating issues with documentation not being saved.
    • Scheduling is a nightmare. It is cumbersome and difficult to navigate. It does not seamlessly roll schedules over. It is also impossible for management to adjust schedules when away from a computer as the browser version (required to change schedules) is not mobile friendly and difficult to navigate on a phone or tablet.
    • There is no measure available to prevent 'clocking out" before documentation is entered. This can create a logistical and time consuming processes to reconcile the billing and pay.
    Gail Dutchess | TrustRadius Reviewer

    Pricing Details

    CentralReach

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Therap

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    Support Rating

    CentralReach

    CentralReach 6.0
    Based on 2 answers
    It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
    Anonymous | TrustRadius Reviewer

    Therap

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    CentralReach

    The user functionality is intuitive. The customer service is beyond other products which allows you to be more efficient and effective at using the system. Also, entering programming which is the primary use is very easy and also intuitive. Many parts of the system are connected which auto populate reports for our therapist. On the business side, the scheduling to billing is very effective.
    Angie Fuqua | TrustRadius Reviewer

    Therap

    The products that we have researched and used int he past are not listed as available options.
    Lauris Online - completely customizable EHR system based on templates the agency uses. The process is cumbersome though in that each form has to be submitted to production with a wait time to go live up to 6 weeks. This can be challenging to business who have the ability to work on the fly and correct forms as they see fit. The reports are also challenging.
    MITC - Capriccio Elite, LLC currently uses this program to supplement the pieces of Therap that do not work for us. This include a robust workforce management program (times sheet, clock in and out, documentation with ability to save, a number of alerts letting management know of no shows or late arrivals, completely mobile friendly, prohibits clocking out until documentation is complete, ease of use for administrators to make changes on a computer or mobile device.
    Gail Dutchess | TrustRadius Reviewer

    Return on Investment

    CentralReach

    • CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
    • CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
    • Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.
    Abigail Koenig | TrustRadius Reviewer

    Therap

    • The cost of the program is fantastic and doable for start up business to large operations
    • Because of the price, it is easy to ignore Therap's deficits so long as there are other options available to fill in the gaps
    • ROI on the time (= money) it takes to reenter information due to unannounced time outs creates dissatisfaction with the workforce and additional administrative time to walk through it
    • ROI on time (= money) it takes to assure there is a match between clocking in and out and time entered on the billable documentation is pretty substantial. An agency can easily find itself under billing or over paying staff.
    Gail Dutchess | TrustRadius Reviewer

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