Call Box vs DialogTech

Likelihood to Recommend

[Call Box is well suited for] larger organizations or larger target market[.]

Verified User

Professional in Sales

Banking Company, 5001-10,000 employees

DialogTech is well suited for franchise business models for both the franchisor and franchisee. For the franchisor, we have great insight into all of the calls that are happening for all locations. We can see what channels are driving the most high-quality calls and where we are seeing areas of opportunity. We utilize this data to coach our franchisees and digital agencies on where to spend more digital dollars and where to pull back from.

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Janae Helst

Digital Marketing Manager

Elements MassageConsumer Services, 10,001+ employees

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Pros

Prospect contact information
Lead generation
Quality leads

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Verified User

Professional in Sales

Banking Company, 5001-10,000 employees

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It is reliable and never goes down.
The reporting is simple to use and provides the right data.
The customer service is great, they always answer the phone.

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Gregg Towsley

Marketing Consultant - SEO Consultant & Internet Marketing Professional

Towsley AssociatesInternet, 11-50 employees

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Cons

Revenue estimate or company size

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Verified User

Professional in Sales

Banking Company, 5001-10,000 employees

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Improving the reporting to include graphic displays/data visualization natively rather than exporting to Excel.
Customize call length reporting and filtering. Options now are <1 minute, 1-5 minutes, etc. But < 2 minutes is a better option because it takes a minute just to get through prompts and listen to a voicemail greeting.

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Mike McPeak

Internet Marketing Manager

Hale Trailer Brake and WheelTransportation/Trucking/Railroad, 201-500 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

DialogTech 5.0

Based on 1 answer

The only reason we would not use IfByPhone again is if our resellers do not need another IVR Solution.

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Joshua McCloskey

Software Systems Developer

Coast 2 Coast CellularComputer Software, 11-50 employees

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Support Rating

No score

No answers yet

No answers on this topic

DialogTech 8.0

Based on 2 answers

They were typically easy to deal with, and solved our issues quickly, especially later in our use time. In the beginning, it was sometimes difficult to get a fast resolution because the nature of our problems resided in partnerships that they had with vendors for telecom routes.

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Jacob Beckstead, MBA PCM

Director of Marketing

Bailey's Holding CompanyTransportation/Trucking/Railroad, 501-1000 employees

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Alternatives Considered

Call Box provides much more detail than VoilaNorbet

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Verified User

Professional in Sales

Banking Company, 5001-10,000 employees

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DialogTech has more pricing options. The onboarding process flows very smoothly and professionally. Their interface is very user-friendly and they offer continuous support via their communication channel and resources provided. The setup is very easy and fast to get going with. I am very content with their current solutions overall.

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Jorge Peralta

Digital Media Manager

White Shark MediaMarketing & Advertising, 51-200 employees

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