What users are saying about
4 Ratings
7 Ratings
4 Ratings
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Score 6.7 out of 100
7 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Call Box

If you have a department, which supports other departments or client base, via phone calls, Call Box is a must. This tool will shoot your efficient and help you find the loop holes, which when eradicated will provide you with happy customers. It would be a single console for the team leads and managers to know how the department did throughout the day and what all is to be improved from the next day onwards.This tool is majorly for tracking support via phone calls. So if you have other business processes like support via email/ chat only, this tool might not be required for your department then.
Anonymous | TrustRadius Reviewer

DialogTech

If your organization manages a lot of marketing accounts for clients. DialogTech will definitely help automate communications to improve customer experience and marketing performance. This will [be] a very important value added to your service and make you stand out from the competition. Additionally, clients usually find call tracking and reporting very helpful, especially for those who need to listen to prospects call to QS their employees and of course get to understand their audience better.
Jorge Peralta | TrustRadius Reviewer

Pros

Call Box

  • Call tracking.
  • Call and data reporting.
  • Reasonable evidence of actual effort by users.
  • Helps in improving pitfall areas.
Anonymous | TrustRadius Reviewer

DialogTech

  • It is reliable and never goes down.
  • The reporting is simple to use and provides the right data.
  • The customer service is great, they always answer the phone.
Gregg Towsley | TrustRadius Reviewer

Cons

Call Box

  • Revenue estimate or company size
Anonymous | TrustRadius Reviewer

DialogTech

  • Improving the reporting to include graphic displays/data visualization natively rather than exporting to Excel.
  • Customize call length reporting and filtering. Options now are <1 minute, 1-5 minutes, etc. But < 2 minutes is a better option because it takes a minute just to get through prompts and listen to a voicemail greeting.
Mike McPeak | TrustRadius Reviewer

Likelihood to Renew

Call Box

No score
No answers yet
No answers on this topic

DialogTech

DialogTech 5.0
Based on 1 answer
The only reason we would not use IfByPhone again is if our resellers do not need another IVR Solution.
Joshua McCloskey | TrustRadius Reviewer

Support Rating

Call Box

No score
No answers yet
No answers on this topic

DialogTech

DialogTech 8.0
Based on 2 answers
They were typically easy to deal with, and solved our issues quickly, especially later in our use time. In the beginning, it was sometimes difficult to get a fast resolution because the nature of our problems resided in partnerships that they had with vendors for telecom routes.
Jacob Beckstead, MBA PCM | TrustRadius Reviewer

Alternatives Considered

Call Box

This is the only tool I am aware about. I know there are multiple other tools available in the market for the same use cases, but I have not got a chance yet to work on those tools.
Anonymous | TrustRadius Reviewer

DialogTech

DialogTech consistently provides prompt and helpful customer assistance. From campaign development to more advanced technical queries, they're fast to respond and assist with any concerns.
salman inamdar | TrustRadius Reviewer

Return on Investment

Call Box

  • Definitely the tracking and reporting has improved on operational cost.
  • It also has improved ROI in terms of making better marketing strategies.
  • Helps in understanding customer behaviour and psychology.
Anonymous | TrustRadius Reviewer

DialogTech

  • We were able to get real-time feedback on the success of marketing campaigns and put more money toward them.
  • Conversely, we were able to pull money from campaigns that were not performing, which we knew quickly.
Jacob Beckstead, MBA PCM | TrustRadius Reviewer

Pricing Details

Call Box

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DialogTech

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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