Call Tracking Automation Made Efficient.
Updated June 15, 2021

Call Tracking Automation Made Efficient.

Jorge Peralta | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • SourceIQ
  • ExperienceHub
  • Reporting

Overall Satisfaction with DialogTech

We use DialogTech for call tracking, recording, and analytics. DialogTech is used across all accounts managed in the organization for a big number of clients. This tool allows us to share insights, reports, and analytical data with our clients for them to see their marketing efforts' performance and insights about what their prospects need and are looking for.

Pros

  • Dashboard Insights.
  • Call Routing.
  • Call Reporting.

Cons

  • More integrations.
  • More Support.
  • SMS text message tracking.
  • Time Efficiency.
  • Centralization.
  • Process Automation.
DialogTech has more pricing options. The onboarding process flows very smoothly and professionally. Their interface is very user-friendly and they offer continuous support via their communication channel and resources provided. The setup is very easy and fast to get going with. I am very content with their current solutions overall.

Do you think DialogTech delivers good value for the price?

Yes

Are you happy with DialogTech's feature set?

Yes

Did DialogTech live up to sales and marketing promises?

Yes

Did implementation of DialogTech go as expected?

Yes

Would you buy DialogTech again?

Yes

If your organization manages a lot of marketing accounts for clients. DialogTech will definitely help automate communications to improve customer experience and marketing performance. This will [be] a very important value added to your service and make you stand out from the competition. Additionally, clients usually find call tracking and reporting very helpful, especially for those who need to listen to prospects call to QS their employees and of course get to understand their audience better.

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