Cerner Millennium vs. Qualifacts Insync

Cerner allows us to access and enter all the information that is needed to take care of the participants. It is not really geared for the research environment. There was a lot of customization that was needed to tailor it to our needs. There is turnover with staff in Cerner and when there were some downtimes Cerner staff did not know who to contact at our facility, eventhough the information was shared with them already.

Incentivized

Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!

• User management
• Application provisioning
• Printer Management

Incentivized

• Easy launch from the scheduler to all aspects of patient chart
• Smooth processes from check-in to accounts receivable
• Individualized support, especially on the RCM side with Account Managers
• User-friendly interface and excellent email/phone support
• Ability to customize with the Implementation team
• On-site training - so very helpful!

• Support response time
• Integration with third party applications

Incentivized

• We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area
• We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package

We are shopping for a replacement software now.

There are times when it is very useful and yet there are times when it is more cumbersome than it has to be. The day to day operations are user friendly, but when there are upgrades there are times when it does not always work well for a small facility

Incentivized

We have a very common behavioral health practice. We were stunned to learn that they did not have templates for common procedures. They create every customer system from scratch. That causes unnecessary delay and aggravation. Plus, you can't make any modifications after the fact. Whatever you decided on Day 1 you are stuck with.

Cerner Millennium is a more established company and we wanted the confidence of a company that will have a very long shelf life. Now since it is part of Oracle Health, that confidence has been reinforced. The support system was greater from Cerner than it was from Evident and the larger staff gave us more reassurance to use it

Incentivized

NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!

• Upkeep and maintenance costs are high.
• For better performance and configuration options, it is cheaper than competitors.

Incentivized

• We love the ease of use, it really creates a smooth process between departments.
• We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error.
• The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues.

Incentivized