Cerner Practice Management vs. Cloud 9 Software

Well suited in the clinical setting although a little tedious. Not suited in many other places.

Incentivized

Charting is easy. Clicking on all that tabs at each appointment. That makes it a lot quicker when charting. I would like to see a new tab to view X-rays. When I have to scroll through all the photos to view when we took the last x-rays, it’s a lot because we take photos at every appointment.

• Scheduling - I personally enjoy the ease of use with the solution. It also has a great "memory" as to patient rescheduling, no shows, etc. Being able to create multiple schedules to reflect different practitioners is such a major plus in this system.
• Customization - I am able to create Super-bills, Global Periods, and Insurance Details pertinent to each patient and not have to RECREATE them every time like I had to in past systems.
• EOB - an added bonus is the ability for the system to check EOB ahead of time. This is a HUGE time saving in an office!

Incentivized

• Awesome support via chat and phone
• Rewards program
• Cloud based
• Multiple ways to do each task
• Personal customer experience
• User friendly software
• Offer online classes and yearly meetings
• Platform to make changes and requests - yes they implement the ideas frequently as well
• The training staff was outstanding!

• Only seems applicable for small organizations.

Incentivized

• I wish the check out process could be a little more simplified.
• I feel I do a lot more clicking with the mouse with opening and closing screens.
• When clicking on a patient in the schedule I wish it showed who I'm calling to verify and appointment without opening the patients chart.

Easy to use!

Easy peasy! Easy to navigate and start using from day one!

Everything within the system works smoothly, it’s just time-consuming and could be a bit more simplistic.

Incentivized

I have spoken to several support members along the way, and everyone is super helpful and exited to find a solution. Everyone is courtesy and patient. I had a problem that I could not figure out on my own and just with my description, I was given clear step by step instructions to get it solved!

Better training/trainors

I personally would use this system over any other systems currently on the market. Athena has a nice product...however, it can be quite expensive and the colors are draining on the eyes. eClinical Works also has a system that is comparable, but the customization I found wasn't as easy as the Cerner product

Incentivized

The non-server version of Ortho2 we were already using would have cost a significant amount to merge our three separate office databases. Cloud 9 already had parameters set to be able to do this. All of our documents and images transferred over with just minor issues- like where would our online forms go that Cloud 9 did not have an automatic home for. Cloud 9, on the other hand, does not have nifty image layout options, their letter editor is a cranky non-Word program I do not like, and creating custom reports is definitely easier in Ortho2.

• We could access everything from home during Covid shutdowns since it’s cloud based.
• Negative would be more time editing photos & more clicks to get to things.
• It has also made billing and insurance claims easier.