8 Reviews and Ratings
319 Reviews and Ratings
Easy to use for payroll admin. Good support for help. especially during covid with all those federal and state sick leave laws. Better talking to other software such as a time and attendance one would be useful. Like having a dedicated rep for our company no matter what the issue is and the backup team for that one person. The reason we left ADP- the call center was that they closed tickets before they were fixed; even if I was on holiday, I did not answer within 48 hours, so they stopped working on the issue.Incentivized
I would love to use Gusto for companies of all staff sizes but I understand that larger businesses will opt for a PEO and willingly give up flexibility and features to do that. However, I love that Gusto can be customized on so many levels – offer letter, adding documents for new hires, document verification, deploying documents to existing staff, tracking who has signed, helping staff select health benefits (love that this is an entirely paperless process!), screen share support (love this!), a host of integrations with other apps are easy to link up. The interface is delightful (love the piglet!), HR support for Master Admins is very professional. There are templates, forms, rules and updates provided for all States. And the reports are so easy to read, customize and understand. Amazing!Incentivized
Payroll tracking ability is excellent.Workflow easy management on Cezanne HR is good.Easy employees experience management.Incentivized
The self-service aspect of the software is very nice. We rarely need to get customer service involved.For the first 2 years of our subscription to Gusto, customer service has been good when we needed it.We have also had good experience with third parties recommended by Gusto including a 401(k) administrator, R&D tax credit analyst, and background check software.Incentivized
Reporting - add more standard reports so I don't have to create them.Communicating w/ in the module with team mates.Incentivized
The support isn't very impressive, although it's rare that we even need their help.I would like to see a better scheduling tool for the staff. Currently I have to use Homebase for this feature alone because Gusto's offering is lacking in this area.
Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.
The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.Incentivized
Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.Incentivized
Super easy to implement and use!Incentivized
Cezanne HR setting is easy, and powerful to track all the payroll and effective tool on easy multiple direct deposits management platform which also allows effective HR operations management, employees activity, and payment tracking and also on data insights collecting Cezanne HR is effective, and its performance helps manage the project time and money effectively.Incentivized
Gusto was the only payroll provider we used for our business. Before Gusto we were running payroll manually, which was cumbersome and didn’t account for our tax liability. Gusto is heads and shoulders above running payroll manually. It takes the load of payroll management off your shoulders and gives employees and easy to use portal to manage their personal payroll information.Incentivized
Fewer people preparing reports that an individual was doing before the dashboard s0 saving one full day per week of reporting.Incentivized
Saves me time and time is money so I've definitely saved money using Gusto over other payroll providers401k integration was not a good fit for my size company unfortunately, which I was disappointed about initially, but if you are a larger company it could be an excellent asset to your benefits structure for your teamHas increased employee retention because of its ease of useIncentivized