Cezanne HR vs. Lumesse TalentLink (legacy)

Easy to use for payroll admin. Good support for help. especially during covid with all those federal and state sick leave laws. Better talking to other software such as a time and attendance one would be useful. Like having a dedicated rep for our company no matter what the issue is and the backup team for that one person. The reason we left ADP- the call center was that they closed tickets before they were fixed; even if I was on holiday, I did not answer within 48 hours, so they stopped working on the issue.

Incentivized

Lumesse is well suited for global companies, that are not too large and may get enough attention/support from other larger vendors.

Incentivized

• Payroll tracking ability is excellent.
• Workflow easy management on Cezanne HR is good.
• Easy employees experience management.

Incentivized

• It has open text boxes to add notes, on the individual candidate home page. Which is helpful when making a quick look at an individual, these notes are very obvious.
• It has a search function; however it lacks a wild card (*); so if a req or candidate are spelled differently or referred to differently, there is no way to find them
• Its a simple, no frills lay out

• The onboarding module and candidate experience could be much improved.
• The user interface, whilst improved, could be more modern.

Incentivized

• I have found the system to be very inconsistent and "buggy", for lack of a better term. Today I searched for an internal requisition number and the system could not find the data. I found it by scrolling through manually, and verified that I had entered the information precisely as it appeared. There seems to be no explanation as to why it could not locate this particular entry, but I have been able to use the function without a problem in other instances.
• The navigation is not intuitive or user-friendly. It takes an exorbitant amount of clicks to accomplish a task. Each action is confusing and time-consuming.
• The system requires a large amount of redundant information in order to enter a job and does not auto-populate. If I indicate a position is located in Chicago, it would logically follow that the state is "Illinois", the country is "United States", and the currency is "USD". I have to manually input these details in both the requisition as well as the separate job advertisement page.
• Changes to the job requisition are not reflected in the job advertisement, as they are separate entities. If you need to make a change, you have to update the details twice.

Need to assess our needs vs how Cezanne HR supports those needs

Incentivized

This seems to work for us because of all the things we can do with the system (i.e. create all kinds of reports).

Some things are complicated to understand, such as the process around them or why things cannot be done. That said, support is always helpful and tries to think of solutions.

Incentivized

Very little downtime

Incentivized

It can sometimes "blip" or be slow, particularly on a Monday morning

Incentivized

The support is great. They are efficient and resolve issues relatively quickly. The support opening times support our HR opening times. What would make it better is a live chat function for support or the ability to phone. Sometimes explaining an issue and going back and forth over email takes longer than a quick phone call or live chat.

Incentivized

It is never the same than in person, but the training was also the implementation so it made sense as it was broken up. It made it more cost effective.

Incentivized

The team were great particularly Wanessa. They knew the system inside and out and always found work arounds to meet our needs. Whilst implementation felt slower than I would want, our expectations were on the whole met

Incentivized

Better for smaller companies. Don't get too big, or you will lose your value. It's a niche market here and the more products you can use, the better; its payroll integrates with on boarding, talent acquisition, staffing, succession planning, and performance management. I don't like the idea of having four different Software companies for something one can do. No manager likes all these different platforms.

Incentivized

Lumesse is an average to abover average ATS in my opinion. We work with Lumesse because they came to us with our new client. I don't have an overall issue with Lumesse like I do with some other ATS's.

Incentivized

No, it was clear and straight forward

Incentivized

Very little downtime.

Incentivized

Very professional and very friendly

Incentivized

• Cezanne HR allows easy payroll data tracking and payment easy management.
• To manage multiple direct deposits through Cezanne HR is effective and easy to manage project transactions.
• Effective and clean real-time reports generation and the collaboration ability are very helpful.

Incentivized

• Decreased employee efficiency -- There are so many steps to create an entry that our recruiters use the system as little as possible. We had hoped to use Lumesse for centralizing information and reporting, but have not been able to do so. Instead, each recruiter keeps a separate Excel sheet, defeating the purpose of having an ATS in the first place. We only use Lumesse to post to our website now. We are very disappointed.