Likelihood to Recommend Chameleon Intelligent Tech Inc.
Seems like a great solution for web-based apps and sites when you want to communicate with your users in a fairly lightweight way. Users can "escape" from your guided tours relatively easily. Not sure how it would work for a combined web and mobile experience. Also, if you have a responsive layout, the layout of the guide sometimes breaks - you have to be careful
Read full review Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
Read full review Pros Chameleon Intelligent Tech Inc.
Super easy installation/setup particularly if you use Segment. Improved and relatively easy to learn UI. Great minimal/elegant design of the elements that get displayed to your users. Read full review It provides a rating for customers to rank how satisfied or not satisfied they are with the service. As an Account Manager, this is a helpful tool to hear customers' experiences and feedback. It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not. Read full review Cons Chameleon Intelligent Tech Inc.
There are not quite as many interactive elements as I'd like to see, but enough to get the job done. The general editing UI is good, but some of the elements could be easier to discover. You sort of have to trial-and-error your way to success. Documentation is fairly light. If you really want to dig in, you'll find it lacking. Luckily support was awesome and fast. Read full review Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency. Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform. Read full review Usability Chameleon Intelligent Tech Inc.
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
Read full review Support Rating Chameleon Intelligent Tech Inc.
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
Read full review Alternatives Considered Chameleon Intelligent Tech Inc.
We had some colleagues try to implement
WalkMe with their Single page app and it was a disaster getting it to work (it eventually did, mostly). Because we already use Segment, we thought we'd give Chameleon a try and it was very easy. I built my first tour in an hour or two.
Read full review Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
Read full review Return on Investment Chameleon Intelligent Tech Inc.
Saved us time/money building extensive documentation. Quicker to implement a few other solutions. We have access to an enterprise product for FREE, but we chose not to use it because implementation was too cumbersome. Read full review It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers. It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service. Read full review ScreenShots