What users are saying about
5 Ratings
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84 Ratings
5 Ratings
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Score 9.8 out of 100

Zoho CRM Plus

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84 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Chameleon is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Chameleon

90%
1 Rating
7.6

Zoho CRM Plus

76%
47 Ratings

Usability

Chameleon

N/A
0 Ratings
7.3

Zoho CRM Plus

73%
18 Ratings

Support Rating

Chameleon

N/A
0 Ratings
9.5

Zoho CRM Plus

95%
44 Ratings

Contract Terms and Pricing Model

Chameleon

N/A
0 Ratings
8.1

Zoho CRM Plus

81%
16 Ratings

Professional Services

Chameleon

N/A
0 Ratings
7.9

Zoho CRM Plus

79%
4 Ratings

Likelihood to Recommend

Chameleon

Seems like a great solution for web-based apps and sites when you want to communicate with your users in a fairly lightweight way. Users can "escape" from your guided tours relatively easily. Not sure how it would work for a combined web and mobile experience. Also, if you have a responsive layout, the layout of the guide sometimes breaks - you have to be careful
Michael Ball-Marian | TrustRadius Reviewer

Zoho CRM Plus

Bang for buck you can’t beat it but be prepared for missing features and poor support. Features that are missing are always “in the roadmap” but take years to be delivered. A great system but becoming increasingly frustrating to use. Promised features are years behind planned release dates. A language barrier exists with support. It is very difficult to explain the most simplistic of issues. Their live chat support is very frustrating to use as a 3 question conversation can take an hour because support is probably handling 10 different chats at the same time!
Anonymous | TrustRadius Reviewer

Pros

Chameleon

  • Super easy installation/setup particularly if you use Segment.
  • Improved and relatively easy to learn UI.
  • Great minimal/elegant design of the elements that get displayed to your users.
Michael Ball-Marian | TrustRadius Reviewer

Zoho CRM Plus

  • Zoho CRM Plus is very good at automating many functional areas of our company including: sales, marketing, operations, and engineering. It is functionally rich, and matches the functionality we used to have with Salesforce.com, but at a much more reasonable cost.
  • Zoho CRM Plus is easily "configured" to match our business processes. The ability to configure the user interface is very good, and the "BluePrint", custom functions, and reporting allow us to automate our unique operational needs.
  • The buying process for Zoho CRM is extremely friendly. You can switch between software types from basic CRM to Zoho CRM +. You also can pay monthly, or annually, and don't have to purchase months before your renewal dates and get pestered by sales people.
Gregory Miller | TrustRadius Reviewer

Cons

Chameleon

  • There are not quite as many interactive elements as I'd like to see, but enough to get the job done.
  • The general editing UI is good, but some of the elements could be easier to discover. You sort of have to trial-and-error your way to success.
  • Documentation is fairly light. If you really want to dig in, you'll find it lacking. Luckily support was awesome and fast.
Michael Ball-Marian | TrustRadius Reviewer

Zoho CRM Plus

  • Our sales are done through purchase orders. We have no e-commerce. Therefore, in order to get invoices into Zoho, I have to work with a 3rd party to integrate the data with our financial data. It is tedious to get it correct. Not all the data integrates properly. It would be nice if Zoho had a more simplified way to integrate QuickBooks with CRM Plus
  • While there is a way to deduplicate contacts, leads and accounts, there currently is not a way to deduplicate products. I would like this feature added.
  • I appreciate the important features of CRM Plus that I use such as Territory management and 'many-to-many" relational database. As a single user, I do not have the need for gamification, Blueprint, and many other applications. I would like an option to better customize which module I use and then get credit back to take off the modules I don't use.
Kris Diehl | TrustRadius Reviewer

Pricing Details

Chameleon

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Chameleon Editions & Modules

Additional Pricing Details

Zoho CRM Plus

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$59 per month per user

Zoho CRM Plus Editions & Modules

Edition
Basic$571
  1. per month per user
Additional Pricing Details

Usability

Chameleon

No score
No answers yet
No answers on this topic

Zoho CRM Plus

Zoho CRM Plus 7.3
Based on 18 answers
I personally started off as a CRM novice. But in a matter of 2 months, I was writing my own custom workflows, playing with modules and fields, and training my sales and operations teams to manage leads and accounts. Simply put, the system is intuitive after a brief introduction. The level of customization is staggering until you change your mindset. Zoho CRM Plus excels where you're able to attack your goals as problems already solved in the platform — you just need to locate the feature to make what you want to happen... happen! I equate it to the Adobe Creative Suite. You don't pick the fun filter before you lay out what exactly you want to draw. With that mindset intact, you can dial in the system to meet your and your team's needs based on your proposed SOLUTIONS, not just leaning heavily into a single feature to "force" some ROI.
Marc Fishman | TrustRadius Reviewer

Support Rating

Chameleon

No score
No answers yet
No answers on this topic

Zoho CRM Plus

Zoho CRM Plus 9.5
Based on 44 answers
Every account representative I have worked with has been extremely helpful and nice. You can tell the account reps and support staff truly care about the product and want to provide you with the resources that you need.The response time is also fast for support inquiries and that has been a massive help for us.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chameleon

We had some colleagues try to implement WalkMe with their Single page app and it was a disaster getting it to work (it eventually did, mostly). Because we already use Segment, we thought we'd give Chameleon a try and it was very easy. I built my first tour in an hour or two.
Michael Ball-Marian | TrustRadius Reviewer

Zoho CRM Plus

I've used Agile and Salesforce CRM. Zoho CRM is much easier to use and more visually intuitive that Agile, and is much less expensive than Salesforce. It's the entire suite of modules, at a great price, that makes Zoho CRM Plus standout from their competitors. I've also has great success whenever I've had to contact their support team.
Tony Davis | TrustRadius Reviewer

Contract Terms and Pricing Model

Chameleon

No score
No answers yet
No answers on this topic

Zoho CRM Plus

Zoho CRM Plus 8.1
Based on 16 answers
I would recommend that module wise update feature be opened up, for free to an additional 50-75% of paid users. These users can be restricted to work on a single module to update information only where they do not cross over multiple modules
Vishnu Mohan Choudhary | TrustRadius Reviewer

Professional Services

Chameleon

No score
No answers yet
No answers on this topic

Zoho CRM Plus

Zoho CRM Plus 7.9
Based on 4 answers
I already discussed this prior with the Enterprise Support. But them aside, I'd be remiss if I didn't mention Zoho is committed to connecting their userbase together. Within a month or two of using the product, we were told about Zoho User Groups. We had one right in my backyard (Chicago). I was able to both attend a meeting (pre-covid), and then stay in touch in an integrated Cliq channel. I always have power-users at my fingertips to ask quick questions. That Zoho makes it a point to keep these connections, and empower them... makes my life easier when inevitable "wants" pop up.
Marc Fishman | TrustRadius Reviewer

Return on Investment

Chameleon

  • Saved us time/money building extensive documentation.
  • Quicker to implement a few other solutions. We have access to an enterprise product for FREE, but we chose not to use it because implementation was too cumbersome.
Michael Ball-Marian | TrustRadius Reviewer

Zoho CRM Plus

  • We save hundreds of thousands by switching from Salesforce to Zoho CRM Plus.
  • We can about 20X more with Zoho than we could with Salesforce for less of the cost.
  • Zoho CRM Plus is nothing but positive on our business. Glad we made the switch.
Anonymous | TrustRadius Reviewer

Screenshots

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