Powerful and Comprehensive CRM that quickly allows you to integrate marketing, sales, services and machine learning.
June 21, 2021
Powerful and Comprehensive CRM that quickly allows you to integrate marketing, sales, services and machine learning.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoho CRM Plus
We use Zoho CRM Plus to help automate our sales and marketing efforts in the company. We use Campaigns and SalesIQ for marketing, and almost the entire sales automation capabilities. Our executive management team also uses Zoho CRM to drill into sales efforts for existing and new customers, and our engineering team uses Zoho CRM+ as a basis for managing the quotation process.
Pros
- Zoho CRM Plus is very good at automating many functional areas of our company including: sales, marketing, operations, and engineering. It is functionally rich, and matches the functionality we used to have with Salesforce.com, but at a much more reasonable cost.
- Zoho CRM Plus is easily "configured" to match our business processes. The ability to configure the user interface is very good, and the "BluePrint", custom functions, and reporting allow us to automate our unique operational needs.
- The buying process for Zoho CRM is extremely friendly. You can switch between software types from basic CRM to Zoho CRM +. You also can pay monthly, or annually, and don't have to purchase months before your renewal dates and get pestered by sales people.
Cons
- It would be nice to have more comprehensive video's and explanations on how to customize the system.
- It would be nice to have a listing of local resellers and consultants so that if we needed help we could get it. We would prefer to work with local people than virtual conversations
- It would be nice for Zoho CRM Plus to integrate telephony with cell phones instead of having to purchase a telephony system that integrates with Zoho CRM.
- Full CRM functionality (very complete).
- SalesIQ - (very powerful).
- Configurability, without customization is critical to us.
- Cut down our CRM costs by 50% + without losing any functionality that we needed.
- Helped us increase our win percentages by helping us following our unique sales and marketing processes. (doubled sales bookings up until COVID and then still grew 10% in the COVID year)
- Helped us in managing our partnering programs.
ACT! - Zoho CRM Plus has much more functionality.
GoldMine - Zoho CRM Plus has much more functionality.
Microsoft CRM - Zoho CRM is easier to use, and has much less technical debt that Microsoft CRM.
Salesforce.com - Zoho CRM platform rivals Salesforce functionality, but Zoho is easier to work with and to purchase
SalesLogix - Zoho CRM Plus has much more functionality.
Salesoft Proceed CRM - Zoho CRM Plus has much more functionality.
NetSuite - Zoho CRM Plus has much more functionality.
GoldMine - Zoho CRM Plus has much more functionality.
Microsoft CRM - Zoho CRM is easier to use, and has much less technical debt that Microsoft CRM.
Salesforce.com - Zoho CRM platform rivals Salesforce functionality, but Zoho is easier to work with and to purchase
SalesLogix - Zoho CRM Plus has much more functionality.
Salesoft Proceed CRM - Zoho CRM Plus has much more functionality.
NetSuite - Zoho CRM Plus has much more functionality.
Do you think Zoho CRM Plus delivers good value for the price?
Yes
Are you happy with Zoho CRM Plus's feature set?
Yes
Did Zoho CRM Plus live up to sales and marketing promises?
Yes
Did implementation of Zoho CRM Plus go as expected?
Yes
Would you buy Zoho CRM Plus again?
Yes
Comments
Please log in to join the conversation