ChangeGear Service Desk vs. Microsoft System Center Service Manager
ChangeGear Service Desk vs. Microsoft System Center Service Manager
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChangeGear Service Desk | Mid-Size Companies (51-1,000 employees) | Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021). | $0 Per Seat per Month | |
Microsoft System Center Service Manager | N/A | Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management. | N/A |
ChangeGear Service Desk | Microsoft System Center Service Manager | |||||||||||||||
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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ChangeGear Service Desk | Microsoft System Center Service Manager | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ChangeGear Service Desk | Microsoft System Center Service Manager | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ChangeGear Service Desk | Microsoft System Center Service Manager | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.8 (7 ratings) |
Usability | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | - (0 ratings) | 8.9 (2 ratings) |
ChangeGear Service Desk | Microsoft System Center Service Manager | |
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Likelihood to Recommend | Serviceaide | Microsoft |
Pros | Serviceaide | Microsoft |
Cons | Serviceaide | Microsoft |
Usability | Serviceaide | Microsoft No answers on this topic |
Support Rating | Serviceaide No answers on this topic | Microsoft |
Alternatives Considered | Serviceaide | Microsoft |
Return on Investment | Serviceaide | Microsoft |
ScreenShots | ChangeGear Service Desk Screenshots |