Education Systems Management - a good fit
January 23, 2026

Education Systems Management - a good fit

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft System Center Service Manager

We use Microsoft System Center Service Manager to provide a single integrated platform for automating and adapting our environment's common IT tasks and workflows. Microsoft System Center Service Manager ensures our CMDB and ITSM needs are met with ease using built-in processes for incident and problem resolution, asset lifecycle management, and change control.

Pros

  • CMDB population
  • ITIL Compliance
  • Self service portal

Cons

  • Inconsistent date and time formats in some areas
  • Complex upgrade process (pre reqs)
  • System service crashes/timeouts
  • Increased team performance data
  • Greater visibility of IT estate
  • Increased data accuracy and consistency
As with all software, Microsoft System Center Service Manager has its quirks but it has more than made up for them with the sheer amount of functions the system brings to the table. Being based on the ITIL framework really shows with its design/terminology and, generally, we have found it 'just clicks' with our ITIL trained staff which makes operating our system straightforward and enables us to report to end users and all stakeholders consistently with ease.
Microsoft System Center Service Manager brings a vast amount of features to table. We found shortcomings with just about everything we tested but Microsoft System Center Service Manager brought the familiarity of Microsoft and injected the world of ITIL into a single feature rich solution which meets our needs and provides a significant level of futureproofing. We already operate other Microsoft systems, this solution just connects everything together.

Do you think Microsoft System Center Service Manager delivers good value for the price?

Yes

Are you happy with Microsoft System Center Service Manager's feature set?

Yes

Did Microsoft System Center Service Manager live up to sales and marketing promises?

Yes

Did implementation of Microsoft System Center Service Manager go as expected?

Yes

Would you buy Microsoft System Center Service Manager again?

Yes

We use Microsoft System Center Service Manager in the education sector.
We believe this is the only real way to manage our IT systems and ensure compliance for not only today but tomorrow as well (what ever that brings!)
Our IT management team significantly streamlined our working practices to mold a slick IT support service which serves our end users efficiently. Microsoft System Center Service Manager brought added automation and clarity for all major stakeholders in our organization through detailed reporting and scheduling, ensuring a complete realtime picture of the IT estate.

Microsoft System Center Service Manager Feature Ratings

Incident and problem management
9.7
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
9
Self-service tools
9
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
9.7
Configuration mangement
10
Asset management dashboard
9
Policy and contract enforcement
10
Change management
9.7
Change requests repository
9
Change calendar
10
Service-level management
10

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